Dynamic Customer Education Specialist – 12‑Month Remote UK Contract – Championing MIS Adoption & Empowering Schools at brighthush

About brighthush

brighthush is a trailblazer in the education technology sector, dedicated to transforming the way schools operate through cutting‑edge Management Information Systems (MIS). Our mission is to streamline administrative processes, enhance data visibility, and foster collaborative learning environments. By partnering with schools across the United Kingdom, we deliver intuitive, scalable, and secure solutions that empower educators, administrators, and students alike. Our culture is built on innovation, inclusivity, and a relentless focus on customer success, making us the preferred partner for institutions seeking to modernise their operations and unlock new possibilities.

Why brighthush is the Place to Grow Your Career

At brighthush, you’ll join a forward‑thinking team that values creativity, continuous learning, and the transformative power of technology in education. We offer a dynamic, remote work environment that encourages flexibility, collaboration, and personal growth. As a Customer Education Specialist, you’ll play a pivotal role in shaping how our clients adopt and master our MIS platform, directly influencing the success of schools and the learning journeys of thousands of students.

Key Responsibilities

Your day‑to‑day work will be varied, impactful, and centred on the success of our clients. Below is a detailed breakdown of what you’ll be doing:

• Design, Develop, and Deliver Training Programs: Create high‑impact live and on‑demand training sessions tailored to school administrators, teachers, and support staff. Use a mix of instructional design principles, multimedia content, and interactive elements to keep learners engaged.
• Serve as the Subject‑Matter Expert: Act as the go‑to consultant for clients, offering strategic guidance on best practices, workflow optimisation, and feature utilisation to maximise the value of our MIS platform.
• Troubleshoot and Resolve Issues: Diagnose and resolve technical and functional challenges in collaboration with support and product teams, ensuring swift, effective solutions that minimise downtime.
• Develop Comprehensive Learning Materials: Produce user guides, video tutorials, FAQs, and knowledge‑base articles that support self‑service learning and reduce support ticket volume.
• Measure Training Effectiveness: Collect and analyse feedback, usage data, and performance metrics to continuously refine training programs and demonstrate ROI to stakeholders.
• Champion Customer Success: Build strong relationships with clients, understand their goals, challenges, and success metrics, and tailor education strategies that drive adoption and satisfaction.
• Collaborate Cross‑Functionally: Work closely with product, support, sales, and marketing teams to align training content with product roadmaps and customer needs.
• Lead Continuous Improvement Initiatives: Identify gaps in training delivery, propose enhancements, and pilot new learning formats such as micro‑learning modules or virtual labs.

Essential Qualifications

• Driving Licence: Required for occasional on‑site visits or client engagements.
• Education Sector Experience: Minimum of 2 years working in K‑12 or higher education environments, with a deep understanding of school operations, curriculum delivery, and administrative workflows.
• Technical Proficiency: Demonstrated ability to articulate complex technology concepts in clear, accessible language; experience with MIS platforms (e.g., brighthush, brighthush, brighthush) is highly desirable.
• Presentation & Communication Skills: Proven track record of delivering engaging, audience‑centric presentations—both in person and virtually—across diverse stakeholder groups.
• Customer‑Centric Mindset: Strong empathy, problem‑solving skills, and a passion for helping clients succeed.
• English Proficiency: Excellent written and verbal communication in English.

Preferred Qualifications

• Experience with the brighthush platform or similar MIS solutions.
• Background in instructional design or adult learning theory.
• Familiarity with learning management systems (LMS) and e‑learning authoring tools.
• Previous role in customer success, technical support, or training within an EdTech company.
• Project management experience, including the ability to coordinate cross‑functional initiatives.

Core Skills & Competencies

• Technical Fluency: Comfortable navigating complex software, troubleshooting issues, and translating technical jargon into user‑friendly language.
• Instructional Design: Ability to design learner‑centred programs that align with adult learning principles and achieve measurable outcomes.
• Communication: Exceptional verbal and written communication skills, with the ability to tailor messaging for varied audiences.
• Analytical Thinking: Strong data‑driven mindset to assess training effectiveness and inform continuous improvement.
• Collaboration: Proven ability to work effectively with cross‑functional teams—product, support, sales, and marketing—to deliver cohesive customer experiences.
• Adaptability: Comfortable working in a fast‑paced, evolving environment and managing multiple priorities simultaneously.

Career Growth & Learning Opportunities

At brighthush, we believe that professional development is a shared responsibility. As a Customer Education Specialist, you’ll have access to a wealth of learning resources, including:

• Internal training programs on the latest features, product roadmaps, and industry trends.
• Mentorship from senior customer success leaders and product experts.
• Opportunities to contribute to product development through user feedback loops.
• Cross‑departmental projects that broaden your skill set and visibility within the organisation.
• Annual learning stipend to attend conferences, workshops, or pursue certifications relevant to EdTech and customer success.

Your success at brighthush can open doors to advanced roles such as Senior Customer Success Manager, Product Evangelist, or Learning & Development Lead, allowing you to shape the future of education technology on a larger scale.

Work Environment & Company Culture

brighthush thrives on a culture of collaboration, transparency, and continuous improvement. Our remote‑first model empowers you to work from anywhere in the United Kingdom while staying connected through weekly virtual stand‑ups, monthly town‑halls, and informal virtual coffee breaks. We celebrate diversity, encourage open dialogue, and reward innovative thinking. Whether you’re a seasoned professional or just starting your career, you’ll find a supportive community that values your contributions and invests in your growth.

Compensation & Benefits

Salary: Competitive annual remuneration of £32,000, commensurate with experience and performance. Benefits: While the role is a fixed‑term contract, we offer a comprehensive benefits package that includes:

• Flexible working hours and a fully remote setup.
• Generous paid time off (PTO) policy, with additional holidays for senior staff.
• Health and wellness stipend to support your physical and mental well‑being.
• Professional development budget for courses, certifications, and conferences.
• Access to our internal knowledge base and learning resources.
• Employee recognition program and quarterly awards.

While the contract is for 12 months, outstanding performers may be considered for extension or transition into a permanent role, depending on business needs and mutual fit.

How to Apply

If you’re passionate about empowering educators, have a knack for translating technology into actionable learning, and thrive in a collaborative, remote environment, we’d love to hear from you. Submit your application through the link below, and let’s explore how you can make a lasting impact at brighthush.