Dynamic Customer Engagement & Cultivation Specialist – Leading Peer‑to‑Peer Fundraising & Team Leadership at brighthush

About brighthush

brighthush is a forward‑thinking, mission‑driven organization that harnesses the power of community to transform lives. With a focus on innovative fundraising strategies and a commitment to empowering donors, brighthush has become a trailblazer in the non‑profit sector. Our culture is built on collaboration, transparency, and a relentless pursuit of impact. We believe that every conversation can spark change, and every team member plays a pivotal role in turning that belief into reality.

Key Responsibilities

As a Customer Engagement & Cultivation Specialist, you will be the linchpin between our donors, volunteers, and the broader brighthush community. Your role will involve a blend of strategic outreach, team leadership, and data‑driven decision making to elevate our peer‑to‑peer fundraising initiatives.

• Recruitment & Onboarding: Identify, engage, and onboard new fundraising participants, ensuring they receive comprehensive training and ongoing support.
• Live Call Management: Conduct high‑impact live calls to motivate participants, answer questions, and reinforce campaign goals.
• Team Leadership: Manage and mentor a dynamic team of fundraisers, fostering a culture of accountability, collaboration, and continuous improvement.
• Campaign Analytics: Track key performance indicators, generate insightful reports, and recommend actionable strategies to optimize fundraising outcomes.
• Stakeholder Collaboration: Work closely with marketing, communications, and operations teams to align fundraising initiatives with broader organizational objectives.
• Process Improvement: Identify bottlenecks, propose enhancements, and implement best practices to streamline workflows and increase efficiency.

Essential Qualifications

• Bachelor’s degree in Business, Communications, Marketing, or a related field.
• Minimum of 1 year of peer‑to‑peer fundraising experience, preferably within a non‑profit or charitable context.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and familiarity with CRM platforms.
• Strong verbal and written communication skills, with the ability to craft compelling narratives that resonate with diverse audiences.
• Demonstrated ability to work independently and collaboratively in a remote environment.
• Availability to work Monday‑Thursday, 1 pm‑9 pm PST, with flexibility for weekend support as needed.
• Basic travel flexibility (minimal travel required).

Preferred Qualifications

• Experience with fundraising software such as Salesforce, DonorPerfect, or Blackbaud.
• Background in data analysis and proficiency with Excel advanced functions (pivot tables, macros).
• Prior experience leading or coaching teams in a fundraising or sales context.
• Knowledge of the non‑profit landscape, including regulatory compliance and best practices.
• Multilingual abilities or experience working with multicultural donor bases.

Skills & Competencies

• Relationship Building: Ability to establish trust and rapport with donors, volunteers, and internal stakeholders.
• Strategic Thinking: Skill in developing and executing long‑term fundraising strategies that align with organizational goals.
• Data‑Driven Decision Making: Proficiency in interpreting metrics to inform tactics and measure success.
• Adaptability: Comfortable navigating changing priorities and emerging challenges in a fast‑paced environment.
• Leadership & Coaching: Talent for motivating teams, providing constructive feedback, and fostering professional growth.
• Technology Savvy: Comfortable leveraging digital tools to enhance outreach, engagement, and reporting.

Career Growth & Learning Opportunities

At brighthush, we invest in our people. As a Customer Engagement & Cultivation Specialist, you will have access to a range of professional development resources, including:

• Mentorship programs pairing you with senior leaders in fundraising and operations.
• Paid training courses on advanced fundraising techniques, data analytics, and leadership skills.
• Opportunities to lead cross‑functional projects that broaden your skill set and visibility within the organization.
• Clear career pathways to roles such as Fundraising Manager, Program Director, or Chief Development Officer.

Work Environment & Culture at brighthush

Our remote‑first model empowers you to work from any of the following locations: Dallas, Denver, Las Vegas, Phoenix, Portland, Salt Lake City, Seattle, Boise, Chicago, or Washington, D.C. We prioritize work‑life balance with a 4‑day work week, generous paid time off, and a supportive, inclusive culture that celebrates diversity and innovation.

Compensation & Benefits

Annual Salary: USD 58,240 – 62,400 (commensurate with experience and qualifications) Benefits Package:

• Competitive health, dental, and vision insurance plans.
• 401(k) retirement plan with company match.
• Generous paid time off (PTO) and holiday schedule.
• Flexible work arrangements and a 4‑day work week.
• Professional development stipend and tuition reimbursement.
• Employee wellness programs and mental health resources.
• Annual team retreats and community service events.

How to Apply

If you are passionate about making a tangible difference through peer‑to‑peer fundraising, and you thrive in a collaborative, mission‑driven environment, we encourage you to apply. Submit your resume, a cover letter detailing your fundraising experience, and any relevant metrics or case studies that showcase your impact. Join brighthush and help us turn every conversation into a catalyst for change.