Remote Customer Care Representative – New Mexico – Full‑Time, High‑Impact Role with brighthush

About brighthush

brighthush is a forward‑thinking leader in the healthcare and transportation management space, dedicated to creating seamless, patient‑centric solutions that connect communities to the care they need. With a mission to empower individuals through innovative technology and compassionate service, brighthush has built a reputation for excellence, integrity, and a relentless focus on customer experience. Our team is a vibrant mix of seasoned professionals and ambitious newcomers, all united by a shared commitment to making a difference in the lives of our members.

Why Join brighthush?

At brighthush, we believe that every interaction matters. As a Remote Customer Care Representative, you will be the frontline of our service, shaping the experience of thousands of members across New Mexico. This role offers:

• Full‑time remote work from the comfort of your own home.
• Competitive salary and comprehensive benefits.
• Opportunities for professional growth and skill development.
• A culture that values collaboration, innovation, and work‑life balance.

Key Responsibilities

As a Customer Care Representative, you will be responsible for delivering exceptional service to our members, ensuring their needs are met with empathy, accuracy, and efficiency. Your day‑to‑day tasks will include:

• Handling inbound calls – Answering member inquiries, resolving issues, and providing timely information.
• Assisting members – Guiding members through enrollment, benefits, and service options.
• Documenting interactions – Accurately logging all calls and communications in our CRM system.
• Maintaining a quiet, professional workspace that meets our technical standards.
• Adhering to company policies and compliance standards to protect member privacy and data security.
• Collaborating with cross‑functional teams (e.g., Billing, Claims, Technical Support) to resolve complex member issues.
• Participating in ongoing training and performance improvement initiatives.

Essential Qualifications

• Minimum of 1 year of call center experience in a customer‑service environment.
• At least 6 months of direct customer service experience handling inbound inquiries.
• Proficient in basic computer skills, including email, spreadsheets, and CRM usage.
• Strong typing speed (minimum 30 words per minute) and accuracy.
• Reliable high‑speed internet connection: upload 3 Mbps, download 30 Mbps or better.
• Must reside in New Mexico and be available for full‑time hours.
• Fluent in English (additional languages are a plus).
• Excellent verbal and written communication skills.
• Ability to remain calm and professional in high‑volume, fast‑paced environments.

Preferred Qualifications

• Experience in the healthcare or transportation management industry.
• Familiarity with HIPAA regulations and data privacy best practices.
• Previous exposure to call‑center metrics such as AHT (Average Handle Time) and CSAT (Customer Satisfaction Score).
• Knowledge of Microsoft Office Suite (Word, Excel, Outlook) and basic troubleshooting.
• Strong problem‑solving skills and a proactive mindset.

Skills & Competencies

• Customer‑Centric Mindset – Always putting the member first and striving to exceed expectations.
• Active Listening – Understanding member concerns and responding with clarity.
• Adaptability – Quickly adjusting to new processes, tools, and changing priorities.
• Time Management – Balancing multiple tasks while maintaining high quality.
• Team Collaboration – Working effectively with colleagues across departments.
• Technical Proficiency – Comfortable navigating multiple software platforms and troubleshooting basic technical issues.
• Data Integrity – Maintaining accurate and confidential records.

Career Growth & Learning Opportunities

At brighthush, we invest in our people. As a Customer Care Representative, you will have access to:

• Structured onboarding and continuous training programs.
• Mentorship from experienced team leaders.
• Internal career pathways to roles such as Team Lead, Quality Analyst, or Operations Manager.
• Cross‑departmental projects that broaden your skill set.
• Annual tuition reimbursement for relevant certifications or courses.

Work Environment & Culture

Our remote work model is designed to support flexibility and productivity. You will be part of a collaborative, inclusive culture that values:

• Open communication and transparency.
• Recognition of achievements and contributions.
• Continuous improvement and innovation.
• Work‑life balance, with generous paid time off and flexible scheduling options.
• Community engagement initiatives, including volunteer opportunities and local partnerships.

Compensation & Benefits

We offer a competitive salary range of USD 34,320 per year, commensurate with experience and performance. In addition, you will receive:

• 401(k) plan with company matching.
• Generous paid time off (PTO) and holidays.
• Health, dental, and vision insurance options.
• Retirement plan contributions.
• Generous parental leave for new parents.
• Employee assistance program (EAP) for mental health support.
• Wellness stipend and access to virtual fitness classes.
• Regular team virtual events and social gatherings.

How to Apply

If you are a motivated, customer‑focused professional ready to make a real impact from the comfort of your home, we encourage you to apply today. Join brighthush and become part of a team that is redefining the future of healthcare and transportation services.

Ready to take the next step? Click the link below to submit your application and start your journey with brighthush.