Dynamic Customer Engagement Specialist – Client Success & Operations Coordinator – Remote, Full‑Time

About brighthush

brighthush is a forward‑thinking technology partner that empowers life‑science, healthcare, and pharmaceutical organizations to deliver exceptional customer experiences. With a focus on data‑driven insights, cloud‑native solutions, and a culture of continuous improvement, brighthush helps clients transform the way they engage with patients, providers, and partners. Our mission is to create brighter, more connected futures for every stakeholder in the health ecosystem.

Position Overview

As a Customer Engagement Specialist at brighthush, you will serve as the operational backbone of our Customer Engagement team. You will partner closely with Account Managers and Account Executives to streamline client interactions, manage project deliverables, and ensure every touchpoint reflects brighthush’s commitment to excellence. This role is ideal for a highly organized, proactive professional who thrives in a fast‑paced, remote environment and is passionate about driving customer satisfaction.

Why Join brighthush?

• Impactful Work: Your contributions directly influence client success and help shape the future of healthcare engagement.
• Growth Opportunities: We invest in your career through mentorship, cross‑functional projects, and a clear path to senior roles.
• Inclusive Culture: Diversity, equity, and inclusion are woven into every aspect of our operations—from hiring to daily collaboration.
• Flexible Remote Work: Work from anywhere in the United States with a fully supported home‑office setup.
• Competitive Compensation & Perks: We offer a market‑competitive salary, comprehensive health benefits, unlimited PTO, and a generous professional development budget.

Key Responsibilities

In this role, you will be the go‑to liaison between our clients and internal teams, ensuring seamless communication and flawless execution of client projects.

• Assist Account Managers and Executives in managing day‑to‑day client requests, follow‑ups, and routine communications.
• Prepare, update, and distribute meeting materials—including agendas, minutes, and action logs—ensuring accuracy and timely delivery.
• Track open items, project tasks, and client deliverables; proactively follow up with cross‑functional teams to meet deadlines.
• Collect business requirements, organize details, and document specifications for internal review and approval.
• Maintain comprehensive client records and project documentation in our CRM and task‑tracking systems.
• Support billing processes by gathering time entries, tracking billable events, and preparing draft summaries.
• Coordinate internal scheduling and logistics for client meetings, demos, and project reviews.
• Assist in the preparation of cost estimates, proposals, and statements of work by gathering data and assembling standard components.
• Help onboard new clients by preparing templates, checklists, data intake items, and facilitating internal handoffs.
• Monitor shared mailboxes and communication channels, ensuring timely responses or routing items to the appropriate Account Manager or Executive.
• Provide operational support for product updates, client notifications, and internal release coordination tasks.
• Act as an internal liaison to ensure cross‑functional teams receive the information needed to complete client‑related tasks.
• Execute special projects and ad‑hoc assignments as directed by leadership.

Essential Qualifications

To excel in this role, you should bring a blend of technical proficiency, strong communication skills, and a customer‑centric mindset.

• Associate degree or equivalent work experience (preferred).
• 1–2 years of experience in administrative support, customer service, operations, or a coordination role.
• Experience in software, healthcare, or life sciences is a plus.
• Familiarity with project coordination or task‑tracking tools (e.g., Asana, Trello, Jira).
• Basic understanding of data exchanges or databases is helpful; a willingness to learn is essential.
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) or equivalent productivity tools.
• Strong written documentation and note‑taking skills.
• Ability to handle confidential or sensitive client information with discretion.
• Compliance with all company policies, procedures, and SOPs.

Preferred Qualifications

These additional qualifications will set you apart as a top candidate.

• Experience with CRM platforms such as Salesforce or HubSpot.
• Knowledge of healthcare data standards (e.g., HL7, FHIR).
• Previous exposure to pharmaceutical or life‑science client engagements.
• Experience in a remote, distributed team environment.
• Project management certification (PMP, CAPM, or equivalent).

Core Competencies & Soft Skills

• Customer‑service orientation with a professional communication style.
• High attention to detail, accuracy, and adherence to established processes.
• Ability to manage multiple priorities in a fast‑paced environment.
• Reliable follow‑through and accountability for assigned tasks.
• Strong organizational skills and comfort working across multiple internal teams.
• Proactive, resourceful, and open to learning new systems and processes.
• Comfortable working independently in a remote environment.

Career Growth & Development

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Customer Engagement Specialist, you will have the opportunity to:

• Progress to a Senior Customer Success Coordinator or Account Manager role.
• Lead cross‑functional projects that influence product strategy and client experience.
• Participate in leadership development programs and mentorship initiatives.
• Attend industry conferences, webinars, and training sessions at no cost.
• Earn certifications in project management, customer success, or healthcare informatics.

Work Environment & Culture

brighthush fosters a collaborative, inclusive, and high‑energy culture, even in a fully remote setting. Our core values—innovation, integrity, and impact—guide every decision and interaction. You’ll enjoy:

• Weekly virtual team huddles and monthly all‑hands meetings.
• Open communication channels via Slack, Teams, and Zoom.
• A culture that celebrates wins, learns from challenges, and encourages experimentation.
• Flexible work hours to accommodate different time zones and personal commitments.
• Access to a digital library of learning resources, including courses on customer success, data analytics, and healthcare regulations.

Compensation & Benefits

While specific figures vary based on experience, we offer a competitive salary range that reflects market standards for remote roles in the U.S. In addition to base pay, you’ll receive:

• Health, dental, and vision insurance with generous coverage.
• 401(k) plan with company match.
• Unlimited paid time off (PTO) and flexible sick leave.
• Remote work stipend to support home‑office setup.
• Professional development budget for courses, certifications, and conferences.
• Employee wellness program, including virtual fitness classes and mental health resources.
• Annual performance bonus potential based on company and individual metrics.

How to Apply

If you are a self‑motivated, detail‑oriented professional ready to make a tangible impact on client success, we encourage you to apply. Submit your resume and a brief cover letter outlining why you’re the perfect fit for the Customer Engagement Specialist role at brighthush.

Join brighthush Today

At brighthush, we’re building a brighter future for healthcare engagement—one client interaction at a time. Your expertise will help us deliver world‑class service, drive innovation, and create lasting partnerships. If you’re excited to grow your career in a dynamic, mission‑driven environment, we want to hear from you.