Senior Technical Customer Success Manager – API & AI Platform Enablement at brighthush

About brighthush

brighthush is a trailblazing AI Connectivity Company that is redefining how the world exchanges intelligence. By weaving together a unified API and AI platform, we empower Fortune 500 enterprises and AI‑native startups alike to secure, manage, accelerate, govern, and monetize the flow of data across APIs and AI traffic—whether on-premises, in the cloud, or at the edge. Our mission is to unlock the full potential of every connection, turning raw data into actionable insight and driving the next wave of digital transformation.

Why brighthush?

At brighthush, you’ll be part of a dynamic, fast‑moving startup that is at the forefront of the most exciting technology frontier today: AI‑driven connectivity. Our culture is built on curiosity, collaboration, and a relentless focus on customer success. We celebrate bold ideas, encourage experimentation, and reward results. If you thrive in an environment where you can shape product strategy, influence enterprise customers, and grow alongside a passionate team, brighthush is the place for you.

Position Overview

As a Senior Technical Customer Success Manager, you will serve as the primary advocate for our most valuable asset—our customers. You will partner with a portfolio of enterprise clients to help them unlock the full value of the brighthush platform, driving adoption, expansion, and long‑term loyalty. Working closely with Sales, Product, and Engineering, you will translate complex technical concepts into actionable insights, ensuring that every customer’s journey is seamless, measurable, and impactful.

Key Responsibilities

• Customer Coaching & Enablement: Guide customers through every phase of their lifecycle, from onboarding to optimization, ensuring they achieve their business objectives with the brighthush platform.
• Growth & Expansion Champion: Identify and articulate new opportunities for customers to expand their usage, upsell, and deepen their partnership with brighthush.
• Strategic Partnership with Sales: Collaborate with the US sales teams to create joint account plans, forecast revenue, and close high‑value deals.
• Product Evangelist: Become a subject‑matter expert on brighthush’s APIs, AI services, and cloud‑native technologies, translating product roadmaps into real‑world use cases.
• Process & Tool Innovation: Design and implement scalable, automated workflows that improve customer engagement, reduce churn, and increase operational efficiency.
• Cross‑Functional Collaboration: Work hand‑in‑hand with Engineering, Product, and Marketing to surface customer feedback, drive feature enhancements, and create reusable assets.
• Thought Leadership: Represent brighthush at industry events, webinars, and customer conferences, positioning the company as a leader in AI connectivity.

Essential Qualifications

• 5+ years of experience in technical customer success, account management, or a related role within SaaS, Open Source, or infrastructure software.
• Deep understanding of cloud‑native ecosystems—Containers, Kubernetes, Microservices, CI/CD, and IaaS.
• Hands‑on experience with API Management (APIM) and AI platform integration.
• Proven track record of driving adoption, expansion, and renewal for enterprise customers.
• Exceptional communication skills—able to translate complex technical concepts to both technical and non‑technical audiences.
• Self‑starter with strong organizational skills, capable of managing multiple high‑priority initiatives simultaneously.
• Strong analytical mindset—comfortable working with metrics, dashboards, and data to inform strategy.
• Passion for emerging AI technologies and a desire to help customers harness their power.

Preferred Qualifications

• Experience working in a high‑growth startup environment.
• Background in DevOps, CI/CD pipelines, and cloud automation.
• Knowledge of AI/ML model deployment and governance.
• Experience with customer success platforms such as Gainsight, Totango, or similar.
• Fluency in multiple languages (English plus one additional language is a plus).

Skills & Competencies

• Technical Proficiency: Kubernetes, Docker, Helm, Git, Terraform, and cloud providers (AWS, GCP, Azure).
• API & AI Expertise: REST/GraphQL, OpenAPI, gRPC, AI model serving, and data pipelines.
• Customer‑Centric Mindset: Empathy, active listening, and a passion for delivering measurable value.
• Strategic Thinking: Ability to see the big picture, anticipate customer needs, and propose forward‑looking solutions.
• Collaboration & Influence: Comfortable working cross‑functionally and influencing stakeholders at all levels.
• Data‑Driven Decision Making: Proficiency with analytics tools (Looker, Tableau, Power BI) and a habit of turning data into action.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is defined by your ambition and impact. As a Senior Technical Customer Success Manager, you will:

• Progress to a Director or VP of Customer Success role, shaping the company’s customer strategy at scale.
• Lead cross‑functional initiatives that influence product development, go‑to‑market strategy, and global expansion.
• Participate in leadership development programs, mentorship circles, and industry conferences.
• Access to continuous learning—internal workshops, external certifications (e.g., Kubernetes, AI, Cloud), and a generous budget for professional development.

Work Environment & Culture

brighthush is proud of its inclusive, collaborative culture. We value:

• Transparency: Open communication channels, regular all‑hands meetings, and a culture of feedback.
• Innovation: A sandbox mentality that encourages experimentation and rapid iteration.
• Diversity & Inclusion: A workforce that reflects the global community we serve, with initiatives to support underrepresented groups.
• Flexibility: Fully remote roles with flexible hours, supported by a robust digital collaboration stack.
• Well‑being: Comprehensive health benefits, mental health resources, and a generous paid time off policy.

Compensation & Benefits

While the exact package will be tailored to your experience and location, you can expect:

• Competitive base salary range: $160,000 – $200,000 per year.
• Performance‑based bonuses and equity opportunities.
• Health, dental, and vision insurance.
• 401(k) matching and retirement planning.
• Unlimited paid time off and flexible work arrangements.
• Professional development stipend and conference travel support.
• Well‑being programs, including gym memberships and mental health counseling.

How to Apply

If you are passionate about empowering customers to harness the power of AI and APIs, and you thrive in a fast‑paced, collaborative environment, we want to hear from you. Submit your application through our careers portal or send your résumé and a brief cover letter to [email protected]. We look forward to exploring how you can help shape the future of connectivity with brighthush.