Dynamic Customer Engagement Specialist – Remote, San Diego – Lead Pipeline Development & Relationship Building in Advanced Aesthetic Technology

About brighthush

brighthush is a trailblazing medical technology leader that transforms the aesthetic and energy‑based solutions market. With a portfolio that spans cutting‑edge laser systems, radiofrequency devices, and AI‑driven diagnostics, we empower clinicians to deliver safer, more effective treatments while enhancing patient satisfaction. Our mission is simple yet powerful: to elevate aesthetic care through innovation, precision, and a relentless focus on outcomes.

Founded on a foundation of accountability, collaboration, and excellence, brighthush has earned national recognition for its workplace culture and employee engagement. We champion continuous learning, celebrate ownership, and reward performance. Whether you’re a seasoned sales professional or a driven newcomer, you’ll find a culture that nurtures growth, rewards results, and values every voice.

Position Overview

The Customer Engagement Specialist (CES) is the heartbeat of our sales pipeline. Operating from a remote San Diego office, you’ll spearhead outbound prospecting, re‑engage existing customers, and qualify high‑potential leads. While you won’t close deals, your meticulous qualification and seamless handoff to field sales consultants will directly influence revenue growth and customer success.

Why This Role Matters

In a fast‑moving industry where technology evolves daily, the first conversation can set the tone for a long‑term partnership. As a CES, you’ll:

• Ignite curiosity about our advanced aesthetic solutions.
• Identify and nurture opportunities that align with our strategic goals.
• Serve as the bridge between prospects and our expert sales team.
• Drive measurable impact on brighthush’s growth trajectory.

Key Responsibilities

• Outbound Prospecting & Engagement
  • Execute high‑volume outbound calls to physicians, medspa owners, and aesthetic practice managers.
  • Re‑engage existing system owners to explore upgrades, expansions, or replacements.
  • Present a concise, high‑level overview of brighthush’s aesthetic technology portfolio.
  • Navigate gatekeepers with professionalism, securing access to decision‑makers.
• Lead Qualification & Handoff
  • Assess prospects against established criteria (practice type, decision‑maker access, timing, budget, intent).
  • Document call outcomes and opportunity details accurately in Salesforce or the designated CRM.
  • Submit qualified leads to assigned field sales consultants with complete, actionable notes.
  • Ensure timely, clean handoff to maximize conversion rates and sales productivity.
• Pipeline Support & Activity Management
  • Maintain consistent outbound activity levels aligned with performance expectations.
  • Track follow‑up cadence and engagement history to guarantee no opportunity is missed.
  • Collaborate with sales leadership to refine messaging, targeting, and qualification standards.

Essential Qualifications

• Bachelor’s degree (recommended but not required) or equivalent professional experience in sales, marketing, or customer engagement.
• 1–3 years of experience in inside sales, call center, or medical device/technology sales.
• Strong communication and interpersonal skills with the ability to build rapport quickly.
• Self‑motivated, goal‑oriented, and resilient under pressure.
• Excellent organization and time‑management skills.
• Experience with Salesforce CRM or similar platforms preferred.
• Passion for the aesthetics industry and eagerness to learn advanced technology and consultative selling methods.

Preferred Qualifications

• Prior experience in the medical device or aesthetic technology sector.
• Track record of exceeding outbound activity and qualification metrics.
• Knowledge of regulatory compliance and industry best practices.
• Proficiency in data analysis and reporting.

Skills & Competencies

• Exceptional verbal and written communication.
• Strategic thinking and problem‑solving.
• Adaptability to fast‑changing product lines.
• Customer‑centric mindset with a focus on value creation.
• Team collaboration and cross‑functional coordination.
• Tech‑savvy: comfortable with CRM, email automation, and analytics tools.

Career Growth & Learning Opportunities

At brighthush, your career path is as dynamic as the industry we serve. As a CES, you’ll:

• Gain deep product knowledge and industry expertise that positions you for future sales or business development roles.
• Participate in ongoing training programs, including product workshops, consultative selling seminars, and leadership development.
• Access mentorship from senior sales leaders and cross‑functional experts.
• Earn performance‑based incentives that reward your impact on revenue and pipeline health.
• Explore lateral moves into account management, field sales, or product marketing as you grow.

Work Environment & Culture at brighthush

Our culture is built on the pillars of innovation, accountability, and collaboration. You’ll experience:

• A remote‑first environment that offers flexibility while fostering connection through weekly virtual huddles and quarterly in‑person retreats.
• Transparent communication channels, from real‑time Slack updates to monthly town‑halls.
• A commitment to work‑life balance, with generous paid time off and flexible scheduling.
• Recognition programs that celebrate wins, milestones, and personal growth.
• A diverse, inclusive workplace that values every perspective and encourages creative problem‑solving.

Compensation & Benefits

We offer a competitive total rewards package designed to attract, motivate, and retain top talent:

• Base Salary: $70,000 – $80,000 per year.
• On‑Target Earnings (OTE): $100,000 – $120,000 per year.
• Equity/stock incentive participation to align your success with the company’s growth.
• Profit‑sharing bonus structure tied to team and company performance.
• Comprehensive benefits package, including health, dental, vision, and 401(k) with company match.
• Professional development stipend and access to industry conferences.
• Wellness programs, mental health resources, and employee assistance programs.

How to Apply

If you’re driven by innovation, results, and the opportunity to shape the future of aesthetic technology, we want to hear from you. Submit your resume and a brief cover letter outlining why you’re the perfect fit for the Customer Engagement Specialist role at brighthush.

Ready to ignite change and fuel growth? Apply now and join brighthush’s mission to elevate aesthetic care worldwide.