Dynamic Customer Excellence Representative – Sales & Service Specialist – North Carolina & Florida – Remote Opportunity

About brighthush

brighthush is a trailblazing leader in the fine jewelry and luxury retail sector, with a legacy that dates back to 1979. Founded as a family‑owned house of craftsmanship, brighthush has grown into a global brand that blends timeless artistry with modern technology. Our mission is to create unforgettable moments for our customers by delivering exceptional service, exquisite designs, and an unparalleled shopping experience. Whether you’re a seasoned sales professional or a passionate customer service advocate, brighthush offers a dynamic environment where creativity, integrity, and excellence are celebrated every day.

Why Join brighthush?

At brighthush, you’ll be part of a culture that values innovation, collaboration, and personal growth. We believe that our people are our greatest asset, and we invest in their development through continuous learning, mentorship, and a clear career progression path. As a Customer Excellence Representative, you’ll play a pivotal role in shaping the customer journey, driving sales, and building lasting relationships that reflect the brand’s commitment to quality and service.

Key Responsibilities

As a Customer Excellence Representative, you will be the frontline ambassador for brighthush, ensuring that every customer interaction is seamless, engaging, and aligned with our brand values. Your day‑to‑day responsibilities will include:

• Quote Management: Proactively follow up on customer quotes, ensuring timely responses and accurate pricing to close sales opportunities.
• Relationship Building: Cultivate strong, trust‑based relationships with both new and existing customers, understanding their needs and providing tailored solutions.
• Order Processing: Accurately enter and manage orders through our ERP system (Navision), ensuring all details are correct and that the order lifecycle is tracked to completion.
• Sales Goal Achievement: Consistently exceed monthly and quarterly sales targets by leveraging product knowledge, upselling, and cross‑selling opportunities.
• Customer Support: Resolve inquiries, complaints, and returns with professionalism and empathy, turning challenges into opportunities for brand advocacy.
• Data Management: Maintain up‑to‑date customer records, track interactions, and provide insights to the sales and marketing teams.
• Collaboration: Work closely with the marketing, logistics, and product teams to ensure a cohesive customer experience across all touchpoints.

Essential Qualifications

To thrive in this role, you should bring a blend of experience, skills, and personal attributes that align with brighthush’s standards of excellence:

• Experience: 2–4 years of proven sales and customer service experience, preferably in a luxury retail or high‑end consumer goods environment.
• Sales Acumen: Demonstrated track record of consistently exceeding sales goals and closing deals.
• Analytical Skills: Strong mathematical aptitude for pricing, discount calculations, and sales forecasting.
• Self‑Starter: Ability to work independently, manage time effectively, and take initiative without constant supervision.
• Education: BA/BS degree preferred, but equivalent professional experience will be considered.
• Location: Must be based in North Carolina or Florida to qualify for the remote position.
• Communication: Excellent verbal and written communication skills in English.

Preferred Qualifications

While not mandatory, the following attributes will give you a competitive edge:

• Experience with ERP systems, particularly Navision, and proficiency in Microsoft Office Suite.
• Background in jewelry, fashion, or luxury goods sales.
• Knowledge of CRM platforms such as Salesforce or HubSpot.
• Strong interpersonal skills with a knack for building rapport across diverse customer segments.
• Previous remote work experience and familiarity with virtual collaboration tools.

Skills & Competencies

Success at brighthush requires a blend of technical and soft skills. We’re looking for individuals who can:

• Navigate complex sales cycles with confidence and professionalism.
• Analyze customer data to identify trends and opportunities for upsell.
• Communicate product features and benefits clearly to a sophisticated audience.
• Adapt quickly to new technologies and processes.
• Maintain composure under pressure and resolve conflicts amicably.
• Collaborate cross‑functionally to deliver a unified brand experience.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is supported by a robust development framework:

• Mentorship Programs: Pairing with senior sales leaders to accelerate skill acquisition.
• Continuous Training: Access to product knowledge workshops, sales methodology courses, and leadership development modules.
• Performance‑Based Advancement: Clear pathways from Customer Excellence Representative to Senior Sales Specialist, Account Manager, or Sales Manager roles.
• Cross‑Department Exposure: Opportunities to rotate through marketing, product development, and operations to broaden your business acumen.
• Innovation Labs: Participation in initiatives that shape the future of customer experience and digital commerce.

Work Environment & Company Culture

brighthush fosters a culture that blends tradition with innovation. Our remote teams in North Carolina and Florida enjoy:

• Flexible work hours that respect personal life and promote work‑life balance.
• A collaborative virtual environment powered by Slack, Teams, and Zoom.
• Regular virtual town halls and team‑building events.
• A commitment to diversity, equity, and inclusion, ensuring every voice is heard.
• Recognition programs that celebrate achievements and milestones.

Compensation & Benefits

We offer a competitive base salary ranging from USD 43,680 to USD 52,000 per year, complemented by:

• Performance‑based bonuses tied to sales targets.
• Health, dental, and vision insurance plans.
• 401(k) retirement plan with company match.
• Paid time off, including vacation, sick leave, and holidays.
• Employee discount on brighthush products.
• Professional development stipend for courses, certifications, and conferences.
• Wellness initiatives such as virtual fitness classes and mental health resources.

How to Apply

If you are a driven, customer‑centric professional ready to elevate the brighthush brand, we encourage you to apply today. Submit your resume and a brief cover letter outlining why you’re the perfect fit for this role. Join us in creating unforgettable moments for our customers and shaping the future of luxury retail.