Dynamic Customer Experience Coordinator – Front‑End Store Operations & Loyalty Program Champion at brighthush

About brighthush

brighthush is a global leader in the off‑price retail industry, renowned for delivering high‑quality merchandise at unbeatable prices. With a presence in more than 30 countries and a portfolio of iconic brands, brighthush has built a reputation for innovation, customer focus, and a culture that values diversity, collaboration, and continuous learning. Our stores are more than just retail spaces; they are vibrant communities where shoppers discover unique finds, and employees thrive in a fast‑paced, inclusive environment. At brighthush, we believe that every interaction—whether with a customer, a colleague, or a supplier—shapes the brand experience and drives our collective success.

Position Overview

We are seeking a proactive, customer‑centric professional to join our team as a Customer Experience Coordinator. In this role, you will lead the front‑end team, ensuring that every guest receives prompt, courteous service while promoting our loyalty programs and brand values. You will be the face of brighthush at the point of sale, setting the tone for a welcoming, efficient, and memorable shopping experience. This position offers a unique blend of leadership, operational excellence, and customer engagement—ideal for someone who thrives in a dynamic retail environment and is eager to grow their career within a Fortune 100 organization.

Key Responsibilities

• Lead, coach, and inspire a team of Associates to deliver exceptional customer service and uphold brighthush’s brand standards.
• Oversee daily front‑end operations, including register assignments, POS coverage, and break coordination, ensuring seamless service flow.
• Facilitate the promotion and enrollment of customers in brighthush loyalty programs, driving repeat business and customer retention.
• Maintain a clean, organized, and visually appealing store environment that reflects brighthush’s merchandising vision.
• Address customer concerns and resolve issues promptly, turning challenges into opportunities for positive brand experiences.
• Collaborate with store management to develop and implement training plans that enhance Associate performance and product knowledge.
• Monitor and enforce compliance with all labor laws, company policies, and safety procedures.
• Support store shrink reduction initiatives through vigilant inventory management and loss prevention practices.
• Communicate priorities, progress, and feedback clearly to both management and Associates, fostering transparency and accountability.
• Participate in continuous improvement projects, sharing insights that enhance operational efficiency and customer satisfaction.
• Perform additional duties as assigned, demonstrating flexibility and a willingness to contribute to the broader success of the store.

Essential Qualifications

• Minimum of 1 year of retail experience with at least 6 months in a supervisory or leadership capacity.
• Strong understanding of merchandising techniques and the ability to translate visual standards into actionable guidance for Associates.
• Demonstrated ability to multitask in a fast‑paced environment while maintaining meticulous attention to detail.
• Excellent verbal and written communication skills, with a proven track record of building rapport with diverse customers and team members.
• Proficiency in POS systems and basic data entry, with a keen eye for accuracy and efficiency.
• Adaptability to changing priorities, including the capacity to respond effectively to unexpected situations.
• Team‑player mindset, collaborating seamlessly with peers, supervisors, and cross‑functional partners.
• Commitment to ongoing learning and development, with a willingness to train and mentor Associates.
• Availability to work a flexible schedule, including evenings, weekends, and holidays as required by store operations.

Preferred Qualifications

• Experience in managing loyalty program enrollment and promotion strategies.
• Background in loss prevention or shrink reduction initiatives.
• Knowledge of health and safety regulations specific to retail environments.
• Prior exposure to a multi‑brand retail setting, understanding the nuances of each brand’s customer base.
• Proficiency in a second language, enhancing communication with a broader customer demographic.

Skills & Competencies

• Leadership & Team Development – Ability to motivate, coach, and elevate Associate performance.
• Customer‑First Mindset – Passion for creating memorable experiences that drive loyalty.
• Operational Excellence – Strong organizational skills, ensuring smooth daily operations.
• Problem‑Solving – Quick, effective resolution of customer and operational challenges.
• Communication – Clear, concise, and persuasive communication with all stakeholders.
• Adaptability – Comfortable with change and able to pivot priorities as needed.
• Attention to Detail – Precision in handling transactions, inventory, and compliance.
• Technology Savvy – Comfortable with POS systems, inventory software, and basic data analytics.
• Integrity & Confidentiality – Upholding honesty and safeguarding sensitive information.
• Collaboration – Working cross‑functionally to achieve store and brand objectives.

Career Growth & Learning Opportunities

At brighthush, your professional development is a top priority. As a Customer Experience Coordinator, you will gain hands‑on experience in store operations, leadership, and customer engagement—skills that are highly transferable across the retail sector. We offer structured training programs, mentorship from senior leaders, and access to internal career pathways that can lead to roles such as Store Manager, District Manager, or even corporate positions in merchandising, marketing, or operations. Continuous learning is embedded in our culture, with regular workshops, e‑learning modules, and opportunities to attend industry conferences. Your growth trajectory is limited only by your ambition and dedication.

Work Environment & Culture at brighthush

brighthush fosters a collaborative, inclusive, and energetic work environment. We celebrate diversity and encourage every team member to bring their authentic self to work. Our open‑door policy ensures that ideas flow freely, and we actively seek feedback to improve both customer experience and employee satisfaction. The culture is built on mutual respect, accountability, and a shared commitment to excellence. Whether you’re working in a bustling store, a distribution center, or a corporate office, you’ll find a supportive community that values teamwork, innovation, and personal growth.

Compensation & Benefits

We offer a competitive hourly wage ranging from $14.50 to $15.00, commensurate with experience and skill level. In addition to base pay, brighthush provides a comprehensive benefits package that includes:

• Employee discount program across all brighthush brands.
• Health, dental, and vision insurance options.
• 401(k) retirement plan with company match for eligible employees.
• Flexible Spending Accounts (FSA) for health and dependent care.
• Life insurance and short‑/long‑term disability coverage.
• Paid parental leave, holidays, vacation, and sick days.
• Auto and home insurance discounts.
• Employee assistance program (EAP) and wellness resources.
• Professional development stipend and tuition reimbursement for relevant courses.
• Referral bonus program for bringing talented peers into the brighthush family.

All benefits are subject to eligibility criteria and may be adjusted in accordance with company policy and applicable laws. We are committed to providing a fair, inclusive, and supportive benefits package that meets the diverse needs of our workforce.

How to Apply

Ready to elevate your career and make a tangible impact on customer experience? Click the link below to submit your application and join the brighthush team. We look forward to discovering how your passion, skills, and vision align with our mission to deliver exceptional value and service to shoppers worldwide.