Dynamic Customer Service Consultant – Remote – Kenosha, Wisconsin – Join brighthush for an Innovative Automotive Experience

About brighthush

brighthush is redefining the way people buy and experience vehicles. With a legacy of over 30 years in the automotive industry, we have become the nation’s largest retailer of used cars by combining transparency, integrity, and customer‑centric innovation. Our mission is simple: deliver an iconic, seamless experience that empowers customers to find the vehicle that fits their lifestyle and budget—whether they shop online, in‑store, or through our hybrid model. As a forward‑thinking organization, brighthush is committed to fostering a culture of growth, collaboration, and community impact. Join us and become part of a movement that is shaping the future of automotive retail.

Position Overview

As a Customer Service Consultant at brighthush, you will serve as the vital bridge between our customers’ at‑home and in‑store experiences. You will guide prospects through every step of their car‑buying journey—answering inquiries, providing personalized vehicle recommendations, coordinating financing, and ensuring a smooth transition from online discovery to vehicle delivery. Your role is pivotal in maintaining the high standards of service that have earned brighthush a reputation for honesty and customer satisfaction.

Why brighthush?

• Be part of the nation’s largest used‑car retailer and a leader in automotive innovation.
• Work in a high‑energy, collaborative environment that rewards performance and creativity.
• Enjoy a clear career path—from consultant to mentor, manager, and business leader.
• Benefit from ongoing training, mentorship, and access to cutting‑edge technology.
• Make a tangible impact on customers, communities, and the future of mobility.

Key Responsibilities

• Connect with inbound customers via phone, chat, and email to understand their vehicle needs and preferences.
• Leverage deep knowledge of brighthush’s inventory to recommend vehicles that match customer criteria.
• Guide customers through the entire buying process: online sales, in‑store appraisals, financing applications, and delivery scheduling.
• Ensure a seamless transition from digital to physical touchpoints, delivering an unrivaled customer experience.
• Mentor new consultants as your expertise grows, sharing best practices and fostering a culture of continuous improvement.
• Achieve and exceed sales targets while maintaining the highest level of customer satisfaction.
• Obtain and maintain the required Automotive Sales Person’s License in applicable states, including completing any necessary testing or travel requirements.
• Participate in regular training sessions and performance reviews to refine skills and advance career goals.

Essential Qualifications

• Prior experience in sales or customer service, preferably in retail or automotive environments.
• Thrives in a fast‑paced, goal‑driven environment.
• Excellent listening skills and a strong customer focus.
• High level of self‑motivation and a proven track record of meeting or exceeding performance goals.
• Strong written and verbal communication abilities.
• Proficiency with technology and a willingness to learn new systems quickly.
• Flexible availability for shifts that may include nights, weekends, and holidays.
• Willingness to adjust schedules twice a year to meet business needs.
• Residency within 60 miles (or 1 hour) of the brighthush Customer Experience Center.

Preferred Qualifications

• Experience with automotive financing or appraisal processes.
• Knowledge of state licensing requirements for automotive sales professionals.
• Previous exposure to remote customer service platforms.
• Demonstrated ability to mentor or train peers.

Skills & Competencies

• Customer‑centric mindset with a passion for delivering exceptional service.
• Strong analytical skills to assess customer needs and match them with the right vehicle.
• Effective time‑management and organizational abilities.
• Adaptability to changing technology and evolving customer expectations.
• Team collaboration and a willingness to share knowledge.
• Resilience under pressure and a proactive approach to problem‑solving.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As a Customer Service Consultant, you will have access to a comprehensive training program that covers product knowledge, sales techniques, customer engagement, and technology tools. Successful consultants often progress to roles such as Senior Consultant, Team Lead, Sales Manager, or even Director of Customer Experience. We also offer cross‑departmental learning opportunities, leadership development workshops, and a clear promotion path that rewards performance and dedication.

Work Environment & Culture

brighthush fosters a culture of innovation, inclusion, and empowerment. Our remote-friendly model allows you to work from home while staying connected to a vibrant team through digital collaboration tools. We celebrate diversity, encourage open communication, and prioritize work‑life balance. Our team values transparency, continuous improvement, and a shared commitment to delivering the best possible experience for every customer.

Compensation & Benefits

• Hourly Rate: $18.00 – $26.70, depending on experience and performance.
• Performance‑based sales incentives available after completion of training.
• Paid sick leave, vacation, and holiday time for full‑time associates.
• Accrued sick time up to 48 hours per year, with vacation time ranging from 80 to 200 hours based on tenure.
• Six paid scheduled holidays per year plus one floating holiday.
• Holiday premium pay for work performed on scheduled holidays.
• Full‑time salaried associates receive unlimited paid time off for sick, vacation, bereavement, jury duty, and other personal needs (subject to manager approval).
• Comprehensive benefits package including health, dental, vision, and retirement plans (details available upon request).
• Employee discount on vehicle purchases and financing options.
• Opportunities for professional development and tuition reimbursement.

How to Apply

If you are passionate about customer service, eager to grow in a dynamic automotive environment, and ready to make a real impact, we encourage you to apply today. Join brighthush and help us continue to set the standard for transparency, integrity, and exceptional customer experience in the used‑car industry.

Ready to take the next step? Submit your application through our careers portal and become part of a team that is driving the future of automotive retail.