Dynamic Customer Experience Coordinator – Front‑Line Leadership & Loyalty Program Champion at brighthush

About brighthush

brighthush is a global leader in the off‑price retail sector, renowned for delivering high‑quality merchandise at unbeatable prices. With a presence that spans thousands of stores worldwide, brighthush has built a reputation for innovation, customer focus, and a culture that values diversity, collaboration, and continuous learning. As part of the brighthush family, you’ll join a team that is passionate about creating memorable shopping experiences while driving business growth and operational excellence.

Why This Role Matters

The Customer Experience Coordinator is the heartbeat of every brighthush store. This role blends frontline leadership with strategic customer engagement, ensuring that every guest walks out feeling valued, informed, and eager to return. By championing loyalty programs, coaching associates, and maintaining a pristine store environment, you’ll directly influence sales, customer retention, and the overall brand perception.

Key Responsibilities

• Lead Front‑End Operations: Oversee daily front‑end activities, assign registers, and coordinate breaks to maintain optimal staffing levels.
• Elevate Customer Service: Model exemplary customer interactions, ensuring prompt, courteous, and personalized service that aligns with brighthush’s service standards.
• Promote Loyalty & Credit Programs: Drive enrollment in brighthush loyalty programs, educate customers on benefits, and track program metrics.
• Mentor & Coach Associates: Deliver ongoing training on customer engagement, merchandising, and POS usage; provide constructive feedback and recognition.
• Resolve Customer Issues: Address concerns swiftly, turning potential complaints into opportunities for delight.
• Maintain Store Standards: Ensure the store remains clean, organized, and compliant with visual merchandising guidelines.
• Collaborate with Management: Partner on associate training needs, staffing plans, and performance reviews.
• Ensure Compliance: Adhere to all labor laws, company policies, and safety protocols.
• Support Shrink Reduction: Participate in loss prevention initiatives and maintain a safe, secure environment.
• Continuous Improvement: Identify process gaps, propose solutions, and implement best practices to enhance operational efficiency.

Essential Qualifications

• Minimum of 1 year of retail experience with at least 6 months in a supervisory or leadership capacity.
• Strong understanding of merchandising techniques and visual standards.
• Proven ability to multitask in a fast‑paced environment.
• Excellent communication and organizational skills with meticulous attention to detail.
• Adaptability to changing priorities and unexpected situations.
• Team‑player mindset, collaborating effectively with peers and supervisors.
• Availability to work a flexible schedule, including nights and weekends.

Preferred Qualifications

• Experience managing loyalty or credit programs in a retail setting.
• Background in loss prevention or shrink reduction initiatives.
• Knowledge of POS systems and data analytics for sales reporting.
• Prior experience in a high‑volume, off‑price retail environment.
• Demonstrated commitment to fostering an inclusive and respectful workplace.

Skills & Competencies

• Customer‑Centric Mindset: Passion for creating memorable experiences and turning first‑time shoppers into repeat customers.
• Leadership Presence: Ability to inspire, motivate, and guide associates through both routine tasks and high‑pressure situations.
• Analytical Thinking: Use data to identify trends, assess performance, and recommend actionable improvements.
• Problem‑Solving: Quickly diagnose issues, develop solutions, and implement them with minimal disruption.
• Communication: Clear, concise, and persuasive communication with customers, associates, and management.
• Time Management: Prioritize tasks effectively to meet store goals and deadlines.
• Adaptability: Thrive in a dynamic environment where priorities can shift rapidly.

Career Growth & Learning Opportunities

At brighthush, we believe that your professional journey should be as vibrant as our brand. As a Customer Experience Coordinator, you’ll have access to:

• Structured leadership development programs that prepare you for higher management roles.
• Cross‑functional training in merchandising, inventory management, and loss prevention.
• Mentorship from senior leaders who share their expertise and career insights.
• Opportunities to lead special projects, such as store redesigns or seasonal promotions.
• Access to online learning platforms covering retail strategy, customer psychology, and data analytics.

Work Environment & Culture at brighthush

brighthush is built on a foundation of respect, collaboration, and innovation. Our culture encourages:

• Open communication and transparency across all levels.
• Recognition of achievements through peer‑to‑peer shout‑outs and formal awards.
• Inclusive practices that celebrate diverse perspectives and backgrounds.
• Continuous feedback loops that empower associates to grow and excel.
• Community engagement initiatives, such as volunteer days and local partnerships.

Compensation & Benefits

While the base hourly rate for this role starts between $17.90 and $18.40, your total compensation package will include:

• Competitive salary commensurate with experience and performance.
• Employee discount program on all brighthush merchandise.
• Health, dental, and vision insurance options.
• 401(k) retirement plan with company match.
• Paid time off, including holidays, vacation, and sick leave.
• Employee assistance program (EAP) and wellness resources.
• Professional development stipend and tuition reimbursement for relevant courses.
• Flexible work arrangements where applicable.
• Additional perks such as pet insurance, legal services, and credit union access.

How to Apply

Ready to make a tangible impact on customer experiences and grow your career with brighthush? Click the link below to submit your application and join a team that values innovation, teamwork, and customer delight.

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Our Commitment to Diversity and Inclusion

brighthush is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We provide reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws.