Dynamic Customer Experience Coordinator – Retail Excellence & Front‑End Leadership at brighthush

About brighthush

At brighthush, we’re more than a retailer – we’re a community that thrives on innovation, diversity, and a relentless focus on customer delight. With a global footprint that spans flagship stores, distribution centers, and e‑commerce platforms, brighthush has earned its place as a leader in the off‑price retail sector. Our mission is simple: deliver exceptional value to shoppers while fostering an inclusive, growth‑oriented environment for our team members.

Every day at brighthush is an opportunity to learn, collaborate, and make a tangible impact. Whether you’re greeting customers at the front of the store, optimizing inventory flows in a distribution hub, or driving digital initiatives from our headquarters, you’ll find a culture that rewards curiosity, celebrates teamwork, and supports continuous professional development.

Why Join brighthush?

As a Fortune 100 company, brighthush offers a blend of stability, innovation, and a commitment to employee well‑being. We believe that great customer experiences start with empowered, well‑trained staff. That’s why we’re looking for a Customer Experience Coordinator who can lead by example, mentor associates, and elevate the shopping journey for every visitor.

Key Responsibilities

• Lead Front‑End Operations: Oversee a team of associates at the point of sale, ensuring prompt, courteous service and seamless promotion of loyalty programs.
• Model Exceptional Service: Engage with customers personally, demonstrating the brand’s commitment to honesty, integrity, and confidentiality.
• Train & Mentor: Design and deliver front‑end training modules, focusing on personalized customer interactions and loyalty program enrollment.
• Schedule & Coverage Management: Assign registers, coordinate break schedules, and respond to POS coverage needs to maintain optimal staffing levels.
• Resolve Customer Issues: Address concerns swiftly, turning potential complaints into positive experiences and reinforcing brand trust.
• Maintain Store Standards: Ensure associates execute tasks in line with the store plan, prioritizing activities to meet daily objectives.
• Communicate Effectively: Provide clear, timely updates to management and staff regarding priorities, progress, and feedback.
• Promote Safety & Compliance: Uphold all labor laws, store policies, and safety protocols, fostering a secure environment for customers and employees alike.
• Support Loss Prevention: Participate in shrink reduction initiatives, monitoring inventory accuracy and reporting discrepancies.
• Champion Loyalty Programs: Drive enrollment and usage of credit and loyalty offerings, contributing to customer retention and revenue growth.
• Additional Duties: Perform any other responsibilities as assigned to support store operations and team success.

Essential Qualifications

• Minimum of 1 year of retail experience, with at least 6 months in a supervisory or leadership role.
• Strong grasp of merchandising techniques and visual display standards.
• Demonstrated ability to multitask in a fast‑paced environment.
• Excellent communication and organizational skills, with meticulous attention to detail.
• Adaptability to changing priorities and unexpected situations.
• Team‑player mindset, collaborating effectively with peers and supervisors.
• Availability for a flexible schedule, including evenings, weekends, and holidays.

Preferred Qualifications

• Experience with POS systems and sales analytics tools.
• Background in loss prevention or inventory management.
• Prior training or coaching experience, preferably in a retail setting.
• Knowledge of compliance regulations related to labor, safety, and data privacy.
• Proficiency in multiple languages to serve a diverse customer base.

Skills & Competencies

• Customer‑Centric Mindset: Passion for creating memorable shopping experiences.
• Leadership Presence: Ability to inspire, motivate, and develop a high‑performing team.
• Problem‑Solving: Quick, effective resolution of customer and operational challenges.
• Data‑Driven Decision Making: Use of sales metrics and customer feedback to inform strategies.
• Communication: Clear, concise verbal and written communication across all levels.
• Time Management: Prioritizing tasks to meet store goals and deadlines.
• Adaptability: Thriving in a dynamic retail environment with evolving priorities.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is built on continuous learning and real‑world experience. As a Customer Experience Coordinator, you’ll:

• Gain exposure to cross‑functional teams, including merchandising, supply chain, and marketing.
• Participate in leadership development programs that sharpen strategic thinking and operational excellence.
• Earn certifications in retail management, customer service, and loss prevention.
• Advance to roles such as Store Manager, District Manager, or Regional Operations Lead.
• Benefit from mentorship by senior leaders who share their insights and guidance.

Work Environment & Company Culture

brighthush is committed to fostering a culture where every employee feels valued, respected, and empowered. Our core values—integrity, collaboration, innovation, and customer focus—are woven into every interaction. You’ll find:

• A supportive, inclusive workplace that celebrates diversity.
• Opportunities for cross‑training and skill expansion.
• Regular team‑building events and community outreach initiatives.
• A transparent communication structure that keeps everyone informed.
• A focus on work‑life balance, with flexible scheduling and supportive policies.

Compensation & Benefits

While the starting hourly rate for this role ranges from $16.00 to $16.50, your total compensation package will include:

• Competitive base salary aligned with industry standards.
• Performance‑based bonuses tied to store and team metrics.
• Employee discount program on all brighthush merchandise.
• Health, dental, and vision insurance options.
• 401(k) retirement plan with company match after eligibility criteria are met.
• Paid time off, including holidays, vacation, and sick leave.
• Paid parental leave and family‑friendly policies.
• Employee assistance program (EAP) for mental health and well‑being.
• Discounts on childcare, pet care, and legal services.
• Access to a credit union and financial wellness resources.
• Opportunities for scholarships and educational support.
• Auto and home insurance discounts through partner providers.

Location

brighthush Store 1480 Edwardsville, IL – a vibrant retail hub where customer experience meets operational excellence.

How to Apply

Ready to elevate the customer journey and lead a high‑performing team? Click the link below to submit your application and join the brighthush family.

Apply to This Job

Closing Statement

At brighthush, we believe that every customer interaction is an opportunity to build loyalty, create joy, and drive lasting value. If you’re passionate about delivering world‑class service, thrive in a collaborative environment, and are ready to grow your career with a forward‑thinking retailer, we want to hear from you. Join us and help shape the future of retail excellence.