Dynamic Customer Experience Coordinator – Retail Excellence & Loyalty Program Champion – Elevate Shopper Journeys & Drive Brand Loyalty at brighthush

Welcome to the brighthush Retail Revolution

In an era where the retail landscape is reshaped by technology, sustainability, and shifting consumer expectations, the difference between a one‑time visitor and a lifelong advocate lies in the moments of connection that happen on the sales floor. At brighthush, we’re not just a leading off‑price retailer; we’re a global community of passionate individuals who thrive on delivering unforgettable customer experiences, fostering innovation, and driving sustainable growth. As a Fortune 100 company, brighthush operates across a diverse portfolio of stores, distribution centers, and corporate offices, creating a vibrant ecosystem where every team member has the opportunity to learn, grow, and make a lasting impact.

We believe that the heart of our success lies in the people who walk through our doors every day. That’s why we’re looking for a dedicated Customer Experience Coordinator to join our dynamic team. In this role, you will be the frontline ambassador of brighthush’s brand promise, ensuring that every customer interaction is memorable, efficient, and aligned with our core values of honesty, integrity, and service excellence.

Key Responsibilities: Lead, Inspire, and Elevate

• Champion Customer Experience: Serve as the role model for outstanding service, engaging with customers personally and ensuring every visit leaves a positive impression.
• Team Leadership: Oversee a team of Associates at the front of the store, assigning registers, coordinating breaks, and providing real‑time coaching to maintain high performance.
• Training & Mentorship: Design and deliver training sessions on front‑end principles, personalized customer interactions, and loyalty program promotion, fostering continuous improvement.
• Operational Excellence: Ensure Associates execute tasks in line with the store plan, prioritize activities, and maintain a clean, organized, and safe environment.
• Customer Issue Resolution: Address concerns promptly, turning challenges into opportunities for customer delight and loyalty.
• Performance Communication: Provide accurate, constructive feedback to Associates and management, and keep all stakeholders informed of progress and priorities.
• Compliance & Safety: Enforce adherence to labor laws, company policies, and safety protocols, promoting a culture of accountability and well‑being.
• Program Promotion: Actively promote credit and loyalty programs, driving enrollment and usage to support store revenue goals.
• Shrink Reduction: Participate in initiatives aimed at reducing shrinkage, ensuring inventory integrity and profitability.
• Continuous Improvement: Collaborate with store management to identify training needs, process enhancements, and customer experience innovations.
• Other Duties: Perform additional responsibilities as assigned, demonstrating flexibility and a proactive mindset.

Essential Qualifications: What We Expect

• Minimum of 1 year of retail experience, with at least 6 months in a leadership or supervisory role.
• Strong understanding of merchandising techniques and visual presentation standards.
• Exceptional communication and organizational skills, with meticulous attention to detail.
• Ability to multitask effectively in a fast‑paced environment and adapt to changing priorities.
• Proven track record of training and developing team members to achieve performance targets.
• Availability to work a flexible schedule, including evenings, weekends, and holidays.
• Demonstrated commitment to upholding brand values of honesty, integrity, and customer focus.

Preferred Qualifications: The Extra Edge

• Experience managing POS systems and coordinating register coverage.
• Knowledge of loyalty program structures and the ability to drive enrollment.
• Prior exposure to safety and compliance initiatives within a retail setting.
• Strong analytical skills to assess performance metrics and identify improvement opportunities.
• Experience working in a multi‑brand retail environment, understanding the nuances of each brand’s customer base.

Skills & Competencies: What Makes You Successful

• Leadership: Inspires and motivates a diverse team, fostering a collaborative and high‑energy work environment.
• Customer‑Centric Mindset: Places the customer at the center of every decision, consistently delivering personalized service.
• Communication: Articulates expectations clearly, listens actively, and provides constructive feedback.
• Problem‑Solving: Quickly identifies issues, evaluates options, and implements effective solutions.
• Adaptability: Thrives in dynamic settings, adjusting to new priorities and unexpected situations.
• Time Management: Balances multiple tasks, prioritizes effectively, and meets deadlines.
• Technology Proficiency: Comfortable using POS systems, inventory tools, and basic data analysis software.

Career Growth & Learning Opportunities

At brighthush, we invest in our people. As a Customer Experience Coordinator, you will have access to a range of professional development programs, including:

• Leadership training workshops focused on people management, conflict resolution, and performance coaching.
• Cross‑functional projects that expose you to merchandising, inventory management, and marketing initiatives.
• Mentorship from senior leaders who share their insights and guide your career trajectory.
• Opportunities to transition into roles such as Store Manager, District Manager, or Corporate Program Manager.

Our commitment to continuous learning ensures that you can grow your skill set, broaden your experience, and advance within the organization.

Work Environment & Company Culture

brighthush prides itself on a culture that values diversity, inclusion, and collaboration. Our stores are vibrant hubs where creativity meets customer service excellence. You’ll work alongside dedicated associates who share a passion for retail and a commitment to delivering the best possible experience for every shopper.

We foster an environment where ideas are welcomed, feedback is constructive, and success is celebrated. Whether you’re on the sales floor, in the distribution center, or at our corporate headquarters, you’ll find a supportive community that encourages growth and innovation.

Compensation, Perks, and Benefits

While the starting pay range for this position is $13.75 to $14.25 per hour, actual compensation is determined by your skills, experience, and performance. In addition to competitive wages, brighthush offers a comprehensive benefits package that may include:

• Employee discount on brighthush merchandise.
• Health, dental, and vision insurance options.
• 401(k) retirement plan with company match.
• Paid time off, including holidays, vacation, and sick leave.
• Employee assistance programs (EAP) and wellness resources.
• Professional development allowances and tuition reimbursement.
• Flexible work arrangements where applicable.
• Employee referral bonuses.
• Additional perks such as childcare support, pet insurance, and legal assistance.

All benefits are subject to eligibility criteria and may vary by location and role. For detailed information, please contact your brighthush representative.

Why brighthush?

At brighthush, you’ll be part of a forward‑thinking organization that values innovation, customer focus, and employee growth. Our inclusive culture ensures that every voice is heard, every idea is considered, and every team member has the opportunity to contribute to our shared success.

We are committed to creating a workplace that respects diversity, promotes equity, and supports the well‑being of all employees. Whether you’re a seasoned retail professional or a recent graduate eager to launch your career, brighthush offers a platform for you to thrive.

Ready to Make an Impact?

If you are passionate about delivering exceptional customer experiences, eager to lead and develop a high‑performing team, and ready to grow your career within a dynamic retail environment, we want to hear from you.

Apply today and become a key player in shaping the future of retail at brighthush. Together, we’ll create unforgettable shopping moments and drive sustainable growth for our brand and our customers.