Dynamic Customer Experience Coordinator – Retail Front‑End Excellence & Loyalty Program Champion

About brighthush

brighthush is a global leader in the off‑price retail sector, delivering high‑quality merchandise at unbeatable prices to millions of shoppers worldwide. With a portfolio that spans fashion, home décor, and lifestyle products, brighthush has built a reputation for innovation, sustainability, and an unwavering commitment to customer delight. Our stores are more than just retail spaces; they are vibrant communities where shoppers feel valued, informed, and inspired to find the perfect item at a fraction of the cost.

At brighthush, we believe that every team member plays a pivotal role in shaping the customer journey. From the moment a shopper steps through the door to the instant they leave with a smile, our focus is on delivering an experience that is seamless, personalized, and memorable. If you thrive in a fast‑paced, collaborative environment and are passionate about elevating customer service, brighthush offers you a platform to grow, learn, and make a real impact.

Position Overview

As a Customer Experience Coordinator at brighthush, you will be the frontline ambassador of our brand. You will lead a team of Associates, ensuring that every customer interaction reflects the highest standards of service, professionalism, and brand integrity. Your role will blend people management, operational oversight, and strategic execution to create a store environment that is welcoming, efficient, and aligned with our business objectives.

Key Responsibilities

• Team Leadership & Development: Mentor and coach front‑end Associates, fostering a culture of continuous improvement and accountability.
• Customer Experience Excellence: Model exemplary customer service, engage with shoppers, and ensure prompt, courteous assistance at all times.
• Store Operations: Assign registers, manage POS coverage, coordinate breaks, and maintain a clean, organized store layout.
• Program Promotion: Drive awareness and enrollment in brighthush loyalty and credit programs, maximizing customer retention.
• Issue Resolution: Address customer concerns swiftly, turning potential challenges into opportunities for delight.
• Compliance & Safety: Enforce labor laws, company policies, and safety protocols to protect both staff and shoppers.
• Performance Management: Set clear priorities, communicate expectations, provide constructive feedback, and celebrate achievements.
• Collaboration with Management: Partner with store leadership on training needs, shrink reduction initiatives, and strategic initiatives.
• Continuous Improvement: Identify operational gaps, propose solutions, and implement best practices to enhance the customer journey.

Essential Qualifications

• Minimum of 1 year of retail experience, with at least 6 months in a supervisory or leadership capacity.
• Strong understanding of merchandising techniques and visual presentation.
• Exceptional communication and organizational skills, with meticulous attention to detail.
• Ability to adapt quickly to changing priorities and unexpected situations.
• Proven ability to train and develop team members, fostering a high‑performing culture.
• Flexibility to work a varied schedule, including nights, weekends, and holidays.

Preferred Qualifications

• Experience managing POS systems and coordinating register coverage.
• Background in loyalty program promotion and customer retention strategies.
• Knowledge of safety and compliance standards in a retail environment.
• Proficiency in data analysis to track performance metrics and drive decision‑making.
• Multilingual abilities to serve a diverse customer base.

Key Skills & Competencies

• Leadership: Inspires and motivates teams, sets clear goals, and holds individuals accountable.
• Customer‑Centric Mindset: Prioritizes shopper satisfaction and seeks innovative ways to exceed expectations.
• Operational Excellence: Manages day‑to‑day store functions efficiently while maintaining high service standards.
• Problem‑Solving: Quickly identifies issues, evaluates options, and implements effective solutions.
• Communication: Articulates ideas clearly, listens actively, and adapts messaging to diverse audiences.
• Collaboration: Works seamlessly with cross‑functional teams, from merchandising to finance.
• Adaptability: Thrives in a dynamic environment, embracing change and continuous learning.

Career Growth & Learning Opportunities

At brighthush, we invest in our people. As a Customer Experience Coordinator, you will have access to a range of development programs, including:

• Leadership Academy – structured training to build managerial skills and prepare for higher roles.
• Mentorship Programs – pairing with senior leaders to gain insights and guidance.
• Cross‑Functional Rotations – opportunities to experience merchandising, inventory, and corporate functions.
• Continuous Learning – access to online courses, workshops, and certifications relevant to retail and customer service.

Our career path is designed to reward performance, initiative, and dedication. Successful coordinators often progress to Store Manager, District Manager, or regional leadership positions, with the potential to transition into corporate roles in operations, merchandising, or brand strategy.

Work Environment & Company Culture

brighthush fosters a culture of inclusivity, respect, and collaboration. We celebrate diversity and encourage every team member to bring their authentic self to work. Our values center on:

• Integrity: Honest, transparent, and ethical conduct in all interactions.
• Customer Focus: Every decision is guided by the goal of enhancing the shopper experience.
• Teamwork: Collective success is achieved through shared effort and mutual support.
• Innovation: We continuously seek new ways to improve processes, products, and services.
• Community Engagement: We give back through volunteer initiatives and partnerships with local organizations.

Our stores are dynamic hubs where creativity meets efficiency. You will work alongside passionate colleagues who are dedicated to delivering outstanding service and building lasting relationships with our customers.

Compensation, Perks, and Benefits

While the starting hourly rate for this role ranges from $16.92 to $17.42, compensation is influenced by your experience, skills, and performance. In addition to a competitive base salary, brighthush offers a comprehensive benefits package that may include:

• Employee discount program – exclusive savings on brighthush merchandise.
• Health, dental, and vision insurance options.
• 401(k) retirement plan with company match.
• Paid time off, including vacation, sick leave, and holidays.
• Employee assistance program (EAP) for personal and professional support.
• Wellness initiatives, such as smoking cessation and fitness subsidies.
• Childcare and pet insurance discounts.
• Professional development allowances and tuition reimbursement.
• Recognition programs and performance bonuses.

All benefits are subject to eligibility criteria and may evolve over time. For detailed information, please consult the brighthush benefits portal or contact your local HR representative.

Why Join brighthush?

At brighthush, you will:

• Be part of a forward‑thinking retail organization that values innovation and customer satisfaction.
• Lead a team that is empowered to make decisions and drive results.
• Enjoy a supportive work environment that encourages growth, learning, and work‑life balance.
• Benefit from a competitive salary, comprehensive benefits, and a culture that rewards excellence.
• Contribute to a brand that is committed to sustainability, community engagement, and ethical business practices.

Ready to Make an Impact?

If you are a proactive, customer‑focused leader with a passion for retail excellence, we invite you to apply for the Customer Experience Coordinator position at brighthush. Join us in redefining the shopping experience and building a brighter future for our customers and our team.

Apply to this job today

Location

brighthush Store 0035 – West Caldwell, NJ

Equal Opportunity Employer

brighthush is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or any other protected status.