Dynamic Retail Customer Experience Coordinator – Store Operations & Customer Loyalty Champion at brighthush

About brighthush

brighthush is a global leader in the off‑price retail sector, renowned for delivering high‑quality merchandise at unbeatable prices. With a vibrant culture that values diversity, collaboration, and continuous learning, brighthush empowers its people to grow, innovate, and make a lasting impact. Whether you’re working in one of our flagship stores, distribution centers, or corporate offices, you’ll find a supportive environment that celebrates creativity, drives excellence, and rewards hard work.

Why Join brighthush?

At brighthush, we believe that exceptional customer experiences are the cornerstone of our success. As a Retail Customer Experience Coordinator, you’ll be the heartbeat of our front‑of‑store operations, ensuring every guest leaves with a smile and a loyalty card in hand. This role offers:

• Hands‑on leadership experience in a fast‑paced retail environment
• Opportunities to mentor and develop a high‑performing team
• Exposure to cutting‑edge merchandising and loyalty programs
• A culture that rewards initiative, integrity, and customer focus
• Competitive compensation, comprehensive benefits, and a clear career ladder

Key Responsibilities

As the Retail Customer Experience Coordinator, you will be the driving force behind a seamless, customer‑centric store experience. Your day‑to‑day duties will include:

• Team Leadership: Oversee a team of associates at the front of the store, ensuring prompt, courteous service and active promotion of loyalty programs.
• Customer Engagement: Lead by example—engage with every customer, personalize interactions, and maintain a welcoming atmosphere.
• Store Presentation: Keep the store clean, organized, and visually appealing, aligning with the latest merchandising standards.
• Training & Development: Design and deliver training sessions on front‑end principles, customer service excellence, and loyalty program benefits.
• POS Management: Assign registers, support POS coverage, and coordinate breaks to maintain optimal staffing levels.
• Issue Resolution: Address customer concerns swiftly, turning potential complaints into positive experiences.
• Operational Oversight: Ensure associates execute tasks in line with the store plan, prioritizing activities to meet daily goals.
• Communication: Provide clear, timely updates to management and associates, fostering transparency and alignment.
• Performance Feedback: Offer constructive feedback and recognize achievements to motivate the team.
• Compliance & Safety: Enforce labor laws, store policies, and safety protocols, creating a secure environment for staff and shoppers.
• Program Promotion: Champion credit and loyalty programs, driving enrollment and usage.
• Shrink Reduction: Participate in initiatives that minimize loss and protect inventory.
• Additional Duties: Perform any other responsibilities as assigned to support store success.

Essential Qualifications

We’re looking for a proactive, customer‑first leader who thrives in a dynamic retail setting. To succeed, you should:

• Have at least 1 year of retail experience and 6 months of supervisory or leadership experience.
• Be available to work a flexible schedule, including nights and weekends.
• Possess a solid understanding of merchandising techniques and store layout optimization.
• Demonstrate strong multitasking abilities and the capacity to handle unexpected situations with composure.
• Exhibit excellent communication and organizational skills, with meticulous attention to detail.
• Show a genuine passion for customer service and a commitment to fostering a positive store culture.
• Be a team player who collaborates effectively with peers, supervisors, and management.
• Have the ability to train and mentor associates, building a high‑performing team.

Preferred Qualifications

While not mandatory, the following qualifications will give you a competitive edge:

• Experience with loyalty program management and promotion.
• Knowledge of POS systems and retail analytics tools.
• Background in safety compliance and loss prevention strategies.
• Proficiency in multiple languages, enhancing customer engagement in diverse communities.
• Prior experience in a fast‑paced, high‑volume retail environment.

Skills & Competencies

Success in this role requires a blend of technical and soft skills:

• Leadership & Coaching: Ability to inspire, develop, and retain talent.
• Customer‑Centric Mindset: Passion for delivering memorable experiences.
• Analytical Thinking: Use data to drive decisions and improve performance.
• Adaptability: Thrive in a constantly evolving retail landscape.
• Problem‑Solving: Resolve issues efficiently while maintaining a positive atmosphere.
• Communication: Convey ideas clearly to staff and management.
• Time Management: Prioritize tasks and manage competing demands.
• Integrity & Ethics: Uphold honesty, confidentiality, and compliance with all policies.

Career Growth & Learning Opportunities

At brighthush, we’re committed to your professional development. As a Retail Customer Experience Coordinator, you’ll gain:

• Hands‑on experience in store operations, merchandising, and customer engagement.
• Mentorship from seasoned leaders who share best practices and industry insights.
• Access to internal training programs covering leadership, retail technology, and customer experience design.
• Clear pathways to advance into senior store management, district operations, or corporate roles.
• Opportunities to lead cross‑functional projects, enhancing your skill set and visibility.

Work Environment & Company Culture

brighthush fosters a culture that values:

• Diversity & Inclusion: A welcoming environment where every voice is heard.
• Collaboration: Team‑based problem solving and shared success.
• Innovation: Encouragement to experiment and bring fresh ideas to the table.
• Recognition: Regular acknowledgment of achievements and contributions.
• Work‑Life Balance: Flexible scheduling and supportive policies to help you thrive both professionally and personally.

Compensation & Benefits

We offer a competitive hourly wage ranging from $14.25 to $14.75, commensurate with experience and skill level. In addition to your base pay, you’ll enjoy:

• Employee discount on merchandise.
• Health, dental, and vision insurance options.
• 401(k) retirement plan with company match for eligible employees.
• Flexible spending accounts (HSA, FSA) and life insurance.
• Paid time off, including holidays, vacation, and sick leave.
• Paid parental leave and adoption assistance.
• Auto and home insurance discounts.
• Scholarship program for continuing education.
• Employee assistance program (EAP) and wellness resources.
• Pet insurance and legal assistance.
• Referral bonuses for bringing talented friends into the brighthush family.

All benefits are subject to eligibility criteria and may change over time. For detailed information, contact your brighthush representative.

Commitment to Diversity & Inclusion

brighthush considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity, marital or military status, or any other protected class. We provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws. Applicants with arrest or conviction records will be considered for employment.

Location & Schedule

Position: Retail Customer Experience Coordinator Store: brighthush Store 0796, Kennesaw, GA Address: 425 Ernest Barrett Parkway, Kennesaw, GA 30144 Schedule: Flexible, including nights and weekends

How to Apply

Ready to elevate the customer experience at brighthush? Click the link below to submit your application and join a team that values innovation, integrity, and impact.