Dynamic Customer Experience Coordinator – Retail Front‑End Excellence, Loyalty Program Champion & Team Leadership

Welcome to brighthush: Where Every Customer Interaction is an Opportunity to Shine

At brighthush, we’re more than a retailer – we’re a community of passionate individuals who thrive on delivering unforgettable shopping experiences. As the world’s leading off‑price retailer, brighthush blends style, affordability, and sustainability across a network of flagship stores, distribution centers, and home offices. Whether you’re stepping into a bustling Cincinnati outlet or collaborating with a global team, you’ll find a culture that celebrates diversity, encourages innovation, and rewards hard work.

We’re currently seeking a Customer Experience Coordinator to join our Cincinnati team. In this role, you’ll be the heartbeat of the front‑end, ensuring every guest feels welcomed, valued, and eager to return. If you’re a natural leader who loves coaching, thrives in fast‑paced environments, and is passionate about creating loyalty, we want to hear from you.

Key Responsibilities – Your Day‑to‑Day Impact

• Front‑End Leadership: Oversee a team of Associates at the register, ensuring prompt, courteous service and seamless execution of loyalty program promotions.
• Customer Engagement: Lead by example, greeting every guest with a smile, answering questions, and turning first‑time shoppers into repeat customers.
• Maintain a clean, organized, and visually appealing front‑end area that reflects brighthush’s brand standards.
• Coach Associates on personalized customer interactions, upselling techniques, and the benefits of our credit and loyalty programs.
• Assign registers, manage POS coverage, and coordinate breaks to keep the team operating at peak efficiency.
• Address customer concerns swiftly, turning challenges into opportunities for positive outcomes.
• Ensure all Associates follow store plans, prioritize tasks, and meet daily performance metrics.
• Communicate progress, challenges, and successes to store management, providing actionable insights.
• Collaborate with management on training needs, performance reviews, and recognition initiatives.
• Uphold labor laws, company policies, and safety protocols, fostering a secure environment for staff and shoppers alike.
• Participate in shrink reduction initiatives, inventory accuracy programs, and safety awareness campaigns.
• Take on additional duties as assigned, demonstrating flexibility and a growth mindset.

Essential Qualifications – What We Expect

• Minimum of 1 year of retail experience, with at least 6 months in a supervisory or leadership capacity.
• Strong understanding of merchandising techniques and visual display standards.
• Exceptional communication skills – both verbal and written – with a keen eye for detail.
• Ability to multitask in a high‑volume environment while maintaining composure.
• Proactive problem‑solving skills and the capacity to adapt to changing priorities.
• Team‑player mentality, collaborating effectively with peers, supervisors, and cross‑functional teams.
• Commitment to continuous learning and a passion for coaching others.

Preferred Qualifications – The Extra Edge

• Experience with POS systems and loyalty program management.
• Background in safety compliance and store shrink reduction initiatives.
• Knowledge of labor regulations and best practices in retail staffing.
• Previous exposure to a fast‑paced, high‑traffic retail environment.
• Demonstrated success in meeting or exceeding sales and customer satisfaction metrics.

Core Skills & Competencies – What Makes You Successful

• Leadership & Coaching: Inspire confidence, provide constructive feedback, and develop Associates into high‑performing team members.
• Customer‑Centric Mindset: Anticipate needs, personalize interactions, and create memorable experiences that drive loyalty.
• Operational Excellence: Manage daily operations, optimize staffing, and ensure compliance with all policies.
• Analytical Thinking: Interpret sales data, identify trends, and recommend actionable improvements.
• Adaptability: Thrive in a dynamic environment, handling unexpected situations with poise.
• Collaboration: Work seamlessly with store leadership, merchandising, and corporate teams.
• Integrity & Ethics: Uphold honesty, confidentiality, and ethical standards in all interactions.

Career Growth & Learning Opportunities – Your Path Forward

At brighthush, we believe in nurturing talent from within. As a Customer Experience Coordinator, you’ll gain exposure to:

• Advanced leadership training programs that sharpen your coaching, conflict resolution, and strategic planning skills.
• Cross‑functional projects that allow you to collaborate with merchandising, marketing, and operations teams.
• Mentorship from senior leaders who share their insights and help you chart a clear career trajectory.
• Opportunities to transition into roles such as Store Manager, District Manager, or Corporate Retail Strategist.
• Continuous learning resources, including online courses, workshops, and industry conferences.

Work Environment & Company Culture – Why brighthush is a Great Place to Work

Our culture is built on three pillars: Respect, Innovation, and Community. Employees at brighthush enjoy:

• A collaborative, inclusive atmosphere where every voice is heard.
• Open communication Apply for this job