Experienced Part‑Time Customer Experience Coordinator – Retail Operations & Guest Relations Specialist

About brighthush

brighthush is a global leader in the off‑price retail sector, renowned for delivering high‑quality merchandise at unbeatable prices. With a presence in more than 30 countries and a portfolio that includes flagship brands such as brighthush, brighthush, brighthush, brighthush, brighthush, brighthush, and brighthush, we are committed to redefining the shopping experience for millions of customers worldwide. Our culture is built on innovation, inclusivity, and a relentless focus on customer delight. As a Fortune 100 company, brighthush offers a dynamic environment where every team member can grow, learn, and make a tangible impact.

Why Join brighthush?

At brighthush, we believe that exceptional customer experience starts with exceptional people. As a Part‑Time Customer Experience Coordinator, you will be the linchpin that connects our associates, customers, and leadership, ensuring that every interaction reflects our brand’s promise of quality, value, and integrity. This role offers a unique blend of front‑line engagement, leadership development, and operational excellence—all while enjoying the flexibility of a part‑time schedule.

Key Responsibilities

• Customer Engagement: Create a welcoming and positive environment for both internal and external customers. Address concerns promptly and transform challenges into opportunities for loyalty.
• Associate Leadership: Train, mentor, and coach associates on front‑end principles, personalized service, and loyalty program promotion. Lead by example and foster a culture of honesty, integrity, and continuous improvement.
• Operational Oversight: Assign registers, manage POS coverage, and coordinate breaks to maintain optimal staffing levels. Ensure associates execute tasks in line with store plans and prioritize effectively.
• Communication & Collaboration: Serve as the bridge between associates and management. Provide clear, timely updates on priorities, progress, and feedback.
• Compliance & Safety: Enforce labor laws, company policies, and safety protocols. Promote a safe, secure, and inclusive work environment.
• Program Support: Champion credit and loyalty programs, support shrink reduction initiatives, and contribute to store performance goals.
• Continuous Improvement: Identify opportunities for process enhancements, share best practices, and implement solutions that elevate the customer experience.
• Additional Duties: Perform other tasks as assigned to support store operations and team success.

Essential Qualifications

• Minimum 1 year of retail experience, with at least 6 months in a supervisory or leadership role.
• Strong understanding of merchandising techniques and visual presentation standards.
• Demonstrated ability to multitask in a fast‑paced environment while maintaining attention to detail.
• Excellent verbal and written communication skills, with a knack for clear, concise messaging.
• Adaptability to changing priorities and unexpected situations.
• Team‑player mindset, collaborating effectively with peers and supervisors.
• Proven ability to train and develop others, fostering a culture of growth and accountability.
• Availability for a flexible schedule, including nights, weekends, and holidays.

Preferred Skills & Competencies

• Experience with point‑of‑sale (POS) systems and cash handling procedures.
• Knowledge of labor laws, safety regulations, and compliance standards.
• Strong analytical mindset, able to interpret sales data and customer feedback.
• Customer‑centric approach, with a passion for delivering memorable experiences.
• Proficiency in Microsoft Office Suite and retail management software.
• Leadership qualities that inspire confidence and drive performance.

Career Growth & Learning Opportunities

At brighthush, we invest in our people. As a Customer Experience Coordinator, you will have access to:

• Structured leadership development programs that prepare you for full‑time management roles.
• Mentorship from senior leaders who share their expertise and insights.
• Cross‑functional training in merchandising, inventory management, and digital initiatives.
• Opportunities to lead special projects, such as store redesigns or customer loyalty campaigns.
• Access to brighthush’s internal learning platform, featuring courses on retail strategy, customer psychology, and operational excellence.

Work Environment & Company Culture

brighthush prides itself on a vibrant, inclusive culture where every voice is heard. Our stores are more than retail spaces—they are community hubs that celebrate diversity, creativity, and collaboration. You will work alongside passionate associates who share a commitment to excellence and a desire to make a difference in customers’ lives.

Key cultural pillars include:

• Integrity & Transparency: We value honesty in all interactions, fostering trust among teammates and customers.
• Continuous Learning: We encourage curiosity and provide resources for skill development.
• Team Spirit: Collaboration is at the core of our success; we celebrate collective achievements.
• Work‑Life Balance: Flexible scheduling and supportive policies help you thrive both professionally and personally.

Compensation, Perks & Benefits

While the base hourly rate for this part‑time role ranges from $16.75 to $17.25 (subject to experience and qualifications), brighthush offers a comprehensive benefits package for eligible employees, including:

• Associate discount on merchandise.
• Employee Assistance Program (EAP) for mental and emotional support.
• Health, dental, and vision coverage (for full‑time equivalents).
• 401(k) retirement plan with company match for eligible employees.
• Paid holidays, vacation, and sick leave.
• Auto and home insurance discounts.
• Childcare and cell phone discounts.
• Pet and legal insurance options.
• Referral bonuses for bringing talented friends to the team.
• Scholarship and adoption assistance programs.
• Paid parental leave and flexible work arrangements.

How to Apply

If you are ready to elevate the customer experience, lead a high‑performing team, and grow your career with a global retail powerhouse, we want to hear from you. Click the link below to submit your application and join the brighthush family.

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Equal Opportunity Employer

brighthush is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws.