Dynamic Customer Experience Coordinator – Retail Front‑Line Leadership & Loyalty Program Champion

About brighthush

brighthush is a global retail powerhouse, recognized as a Fortune 100 leader in the off‑price sector. With a vibrant portfolio that includes iconic brands such as TJ Maxx, Marshalls, HomeGoods, HomeSense, Sierra, Winners, and TK Maxx, we bring style, quality, and value to millions of shoppers worldwide. Our mission is simple: deliver an exceptional customer experience while empowering our people to grow, innovate, and thrive.

At brighthush, we celebrate diversity, champion collaboration, and invest heavily in the professional development of every team member. Whether you’re working in one of our four global Home Offices, bustling Distribution Centers, or flagship Retail Stores, you’ll find a culture that rewards curiosity, encourages initiative, and rewards excellence.

Why Join brighthush?

• Be part of a dynamic, fast‑paced retail environment that rewards creativity and customer focus.
• Access a comprehensive learning ecosystem: on‑the‑job training, mentorship programs, and leadership development pathways.
• Enjoy a competitive salary, robust benefits, and a culture that values work‑life balance.
• Play a pivotal role in shaping the customer journey, driving loyalty, and contributing to the success of a global brand.

Position Overview

As a Customer Experience Coordinator at brighthush, you will be the heartbeat of our front‑line operations. You’ll lead a team of Associates, ensuring that every customer interaction is seamless, personalized, and memorable. Your leadership will directly influence store performance, customer satisfaction scores, and the overall brand reputation.

Key Responsibilities

• Customer Experience Leadership: Create a welcoming, efficient, and engaging environment for both shoppers and Associates.
• Team Management: Assign registers, coordinate breaks, and provide real‑time support to ensure optimal staffing levels.
• Training & Development: Mentor Associates on front‑end principles, customer service best practices, and loyalty program promotion.
• Operational Excellence: Oversee store plan execution, prioritize tasks, and maintain a clean, organized retail space.
• Issue Resolution: Address customer concerns swiftly, turning potential complaints into opportunities for delight.
• Performance Communication: Provide clear, constructive feedback and progress updates to both Associates and senior management.
• Compliance & Safety: Ensure adherence to labor laws, company policies, and safety protocols.
• Program Advocacy: Promote credit and loyalty programs, driving enrollment and usage.
• Loss Prevention Support: Participate in shrink reduction initiatives and maintain vigilance against theft.
• Continuous Improvement: Collaborate with management to refine training, processes, and customer engagement strategies.

Essential Qualifications

• Minimum 1 year of retail experience, with at least 6 months in a supervisory or leadership role.
• Strong understanding of merchandising techniques and visual presentation.
• Proven ability to multitask in a fast‑paced environment.
• Excellent communication and organizational skills, with meticulous attention to detail.
• Adaptability: respond effectively to changing priorities and unexpected situations.
• Team player mindset: collaborate seamlessly with peers, Associates, and supervisors.
• Availability for flexible scheduling, including nights, weekends, and holidays.

Preferred Qualifications

• Experience with loyalty program management and POS systems.
• Background in loss prevention or safety compliance.
• Demonstrated success in coaching and developing high‑performing teams.
• Data‑driven mindset: comfortable analyzing performance metrics and translating insights into action.

Core Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering outstanding service and creating memorable shopping experiences.
• Leadership Presence: Ability to inspire, motivate, and guide Associates toward shared goals.
• Problem‑Solving: Quick, decisive action to resolve customer issues and operational challenges.
• Communication: Clear, concise verbal and written communication with all stakeholders.
• Organizational Acumen: Efficiently manage schedules, inventory, and store operations.
• Integrity & Confidentiality: Uphold the highest standards of honesty and discretion.
• Technology Proficiency: Comfortable using POS systems, inventory software, and basic data tools.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from the ground up. As a Customer Experience Coordinator, you’ll have access to:

• Structured leadership development programs that prepare you for store‑level or regional roles.
• Cross‑functional training in merchandising, inventory management, and loss prevention.
• Mentorship from senior leaders who share their expertise and career insights.
• Regular performance reviews that identify growth areas and set clear advancement pathways.
• Opportunities to lead special projects, such as store redesigns or loyalty program enhancements.

Work Environment & Culture at brighthush

Our stores are more than retail spaces; they’re community hubs where creativity meets customer service. You’ll experience:

• A collaborative, inclusive culture that values every voice.
• Open communication channels, from daily huddles to town‑hall meetings.
• Recognition programs that celebrate both individual and team achievements.
• A commitment to continuous improvement, encouraging fresh ideas and innovation.
• Employee resource groups that foster belonging and professional networking.

Compensation & Benefits

Starting pay for this role ranges from $14.50 to $15.00 per hour, with actual compensation determined by experience, skills, and performance.

In addition to a competitive salary, brighthush offers a comprehensive benefits package, including:

• Associate discount on all retail merchandise.
• Employee Assistance Program (EAP) for mental and emotional well‑being.
• Health, dental, and vision coverage (subject to eligibility).
• 401(k) plan with company match for eligible employees.
• Paid time off: holidays, vacation, sick leave, and parental leave.
• Life and disability insurance options.
• Auto and home insurance discounts.
• Childcare and cell‑phone discounts.
• Pet and legal insurance benefits.
• Credit union membership and financial services.
• Scholarship and adoption assistance programs.
• Referral bonuses for bringing talented peers into the brighthush family.

How to Apply

If you’re ready to lead, inspire, and elevate the customer experience at a global retail leader, we want to hear from you. Click the link below to submit your application and join the brighthush team.

Apply to this position now

Our Commitment to Diversity & Inclusion

brighthush is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants of all backgrounds, identities, and experiences, and we provide reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act.

Location

USA – brighthush Store 0580 Portsmouth, VA

Ready to Make an Impact?

As a Customer Experience Coordinator, you’ll be at the forefront of shaping how shoppers feel about brighthush. Your leadership will drive customer satisfaction, loyalty, and store performance. If you’re passionate about retail, thrive in a dynamic environment, and want to grow your career with a global brand, apply today and become a vital part of the brighthush story.