Dynamic Customer Experience Coordinator – Retail Front‑Line Leadership & Loyalty Program Champion at brighthush

About brighthush

brighthush is a global leader in the off‑price retail sector, renowned for delivering high‑quality merchandise at unbeatable prices. With a presence in more than 30 countries and a portfolio that includes flagship brands such as TJ Maxx, Marshalls, HomeGoods, and Winners, brighthush has built a reputation for innovation, customer focus, and a culture that values diversity, collaboration, and continuous learning. As a Fortune 100 company, brighthush invests heavily in its people, offering a dynamic work environment where every team member can grow, thrive, and make a real impact.

Why Join brighthush?

At brighthush, we believe that exceptional customer experiences are the cornerstone of our success. We empower our associates to become ambassadors of service, creativity, and community. By joining our team, you’ll:

• Work in a fast‑paced, high‑energy retail environment that rewards initiative and innovation.
• Collaborate with a diverse group of professionals who share a passion for customer delight.
• Benefit from comprehensive training programs that sharpen your leadership, merchandising, and customer‑service skills.
• Enjoy a competitive compensation package, including a generous hourly rate, performance bonuses, and a robust benefits suite.
• Advance your career through clear pathways to higher leadership roles, from Store Manager to District Manager and beyond.

Key Responsibilities

As a Customer Experience Coordinator, you will be the heartbeat of our front‑line operations, ensuring that every guest leaves brighthush satisfied, valued, and eager to return. Your day‑to‑day duties will include:

• Leading a team of Associates in delivering prompt, courteous, and personalized service at the front of the store.
• Modeling outstanding customer service and setting a high standard for professionalism and integrity.
• Coaching and mentoring Associates on front‑end principles, POS proficiency, and loyalty‑program promotion.
• Assigning registers, managing POS coverage, and coordinating breaks to maintain optimal staffing levels.
• Addressing customer concerns swiftly and effectively, turning potential issues into opportunities for loyalty.
• Ensuring Associates execute tasks in line with the store plan, prioritizing activities to meet daily goals.
• Communicating clearly with management and Associates about priorities, progress, and feedback.
• Partnering with Store Management to identify training needs and develop targeted coaching plans.
• Upholding all labor laws, company policies, and safety procedures to create a secure environment.
• Promoting credit and loyalty programs to enhance customer retention and revenue.
• Supporting shrink‑reduction initiatives and participating in loss‑prevention activities.
• Maintaining a clean, organized, and visually appealing store front.
• Performing additional duties as assigned to support overall store performance.

Essential Qualifications

We’re looking for a candidate who brings a blend of experience, enthusiasm, and a customer‑centric mindset. The ideal applicant will:

• Have a minimum of 1 year of retail experience, with at least 6 months in a supervisory or leadership role.
• Demonstrate strong communication skills, both verbal and written, with an ability to engage customers and team members alike.
• Showcase excellent organizational skills and an eye for detail, ensuring smooth daily operations.
• Be comfortable working a flexible schedule, including evenings, weekends, and holidays.
• Possess a solid understanding of merchandising techniques and the ability to translate visual standards into actionable tasks.
• Be a natural team player who thrives in a collaborative environment and can inspire others to perform at their best.
• Have a proven track record of coaching or mentoring others, with a passion for developing talent.
• Be adaptable, able to respond effectively to changes in direction or unexpected situations.
• Understand the importance of confidentiality and maintain the highest level of integrity in all interactions.

Preferred Qualifications

While not mandatory, the following qualifications will set you apart:

• Experience with loyalty‑program promotion and customer retention strategies.
• Familiarity with POS systems and basic data entry.
• Knowledge of safety and loss‑prevention protocols.
• Previous experience in a fast‑moving retail environment with high customer traffic.
• Strong analytical skills to interpret sales data and adjust front‑end tactics accordingly.

Skills & Competencies

Success in this role requires a blend of hard and soft skills:

• Leadership & Coaching: Ability to inspire, motivate, and develop a high‑performing team.
• Customer‑Focused Mindset: Passion for delivering memorable experiences and turning first‑time shoppers into loyal customers.
• Problem‑Solving: Quick decision‑making under pressure, turning challenges into opportunities.
• Time Management: Prioritizing tasks to meet daily store objectives while maintaining quality service.
• Communication: Clear, concise, and respectful interaction with customers, Associates, and management.
• Adaptability: Flexibility to adjust to shifting priorities, store events, or seasonal demands.
• Integrity: Upholding company values, confidentiality, and ethical conduct at all times.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As a Customer Experience Coordinator, you will have access to:

• Structured leadership development programs that cover advanced retail management, financial acumen, and strategic planning.
• Mentorship from seasoned executives who provide guidance and career coaching.
• Cross‑functional training that exposes you to merchandising, inventory control, and visual design.
• Opportunities to take on additional responsibilities, such as shift supervisor or department lead, paving the way to Store Manager.
• Access to internal job boards and relocation assistance for those interested in exploring opportunities across our global footprint.

Work Environment & Culture

brighthush fosters a culture that celebrates diversity, encourages innovation, and rewards teamwork. Our stores are vibrant, energetic spaces where associates feel valued and empowered to make decisions that enhance the customer experience. We promote a healthy work‑life balance, offering:

• Flexible scheduling to accommodate personal commitments.
• Employee recognition programs that celebrate achievements and milestones.
• Inclusive hiring practices that welcome individuals from all backgrounds.
• Opportunities to participate in community outreach and volunteer initiatives.

Compensation & Benefits

While the starting hourly rate for this role ranges from USD $13.75 to $14.25, your actual pay will reflect your skills, experience, and performance. In addition to competitive wages, brighthush offers a comprehensive benefits package, including:

• Health, dental, and vision insurance (for eligible employees).
• 401(k) retirement plan with company match for qualifying employees.
• Paid time off, including holidays, vacation, and sick leave.
• Employee discount program across all brighthush brands.
• Professional development stipend and tuition reimbursement for relevant courses.
• Wellness programs, including access to fitness resources and mental health support.
• Employee assistance program (EAP) for personal and family support.
• Auto and home insurance discounts, pet and legal insurance options.
• Short‑term and long‑term disability coverage.
• Paid parental leave and adoption assistance.
• Scholarship program for employees’ children.

How to Apply

Ready to elevate your career and make a lasting impact on the customer experience? Click the link below to submit your application and join the brighthush family.

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Equal Opportunity Employer

brighthush is committed to creating an inclusive environment for all employees. We consider applicants without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or any other protected status. We provide reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws.