Dynamic Customer Experience Coordinator – Retail Front‑Line Leadership & Loyalty Program Specialist at brighthush

About brighthush

Welcome to brighthush, a Fortune 100 leader in the off‑price retail sector, renowned for delivering high‑quality merchandise at unbeatable prices. With a global footprint that spans four continents, brighthush has built a reputation for innovation, customer obsession, and a culture that empowers every team member to thrive. Whether you’re stepping into one of our bustling retail stores, working behind the scenes in our distribution centers, or collaborating with our global home offices, you’ll find a vibrant, inclusive environment where your ideas matter and your career can flourish.

Why Join brighthush?

At brighthush, we believe that exceptional customer experiences start with exceptional people. As a Customer Experience Coordinator, you’ll be the linchpin that connects our frontline associates, our loyalty programs, and our customers’ everyday moments. You’ll lead by example, inspire a culture of honesty and integrity, and help shape the future of retail service. In return, we offer a competitive salary, a comprehensive benefits package, and a clear path for professional growth.

Key Responsibilities

• Front‑Line Leadership: Oversee a team of associates at the front of the store, ensuring prompt, courteous service and a welcoming environment.
• Customer Experience Champion: Engage with every customer, personalize interactions, and promote brighthush’s loyalty and credit programs to enhance repeat business.
• Store Operations Management: Assign registers, coordinate POS coverage, schedule breaks, and maintain a clean, organized store layout that aligns with the store plan.
• Training & Development: Mentor and coach associates on front‑end principles, customer service best practices, and the effective use of loyalty tools.
• Issue Resolution: Address customer concerns swiftly, turning potential complaints into opportunities for delight.
• Performance Communication: Provide clear, constructive feedback, recognize achievements, and keep management informed of progress and priorities.
• Compliance & Safety: Enforce labor laws, store policies, and safety protocols, ensuring a secure environment for both customers and staff.
• Program Promotion: Drive adoption of credit and loyalty programs, supporting brighthush’s revenue and retention goals.
• Loss Prevention: Participate in shrink reduction initiatives, maintaining vigilance against theft and loss.
• Continuous Improvement: Collaborate with store management to refine training programs and operational processes.

Essential Qualifications

• Minimum of 1 year of retail experience, with at least 6 months in a supervisory or leadership role.
• Strong understanding of merchandising techniques and visual standards.
• Proven ability to multitask in a fast‑paced environment.
• Excellent communication and organizational skills, with meticulous attention to detail.
• Adaptability to changing priorities and unexpected situations.
• Team‑player mindset, collaborating effectively with peers and supervisors.
• Demonstrated ability to train and develop others.
• Availability to work a flexible schedule, including nights and weekends.

Preferred Qualifications

• Experience with loyalty program management and POS systems.
• Background in loss prevention or safety compliance.
• Prior exposure to a Fortune 100 retail environment.
• Knowledge of local market demographics and consumer behavior.
• Fluency in multiple languages is a plus.

Skills & Competencies

• Customer‑Centric Mindset: Passion for creating memorable shopping experiences.
• Leadership Presence: Ability to inspire confidence and model best practices.
• Analytical Thinking: Use data and feedback to drive continuous improvement.
• Problem‑Solving: Resolve issues quickly while maintaining a positive tone.
• Technology Savvy: Comfortable with POS, loyalty platforms, and basic retail software.
• Time Management: Prioritize tasks effectively in a dynamic setting.
• Interpersonal Skills: Build rapport with customers, associates, and leadership.

Career Growth & Learning Opportunities

At brighthush, we invest in your professional development. As a Customer Experience Coordinator, you’ll have access to:

• Structured leadership training programs that cover coaching, performance management, and strategic thinking.
• Cross‑functional projects that expose you to merchandising, supply chain, and marketing initiatives.
• Mentorship from senior leaders who have navigated the retail landscape successfully.
• Internal mobility pathways that allow you to transition into roles such as Store Manager, Operations Manager, or even corporate positions in merchandising or customer experience strategy.
• Regular performance reviews and career planning sessions to align your goals with brighthush’s business objectives.

Work Environment & Company Culture

brighthush thrives on a culture of collaboration, innovation, and respect. Our values—Integrity, Customer Obsession, and Continuous Improvement—guide every decision we make. You’ll find a workplace where:

• Team members celebrate diversity and inclusion, ensuring every voice is heard.
• Open communication channels exist between frontline staff and senior leadership.
• Employees are encouraged to bring fresh ideas that can shape the customer journey.
• Work‑life balance is supported through flexible scheduling and generous paid time off.
• Recognition programs reward outstanding performance and teamwork.

Compensation & Benefits

We offer a competitive hourly rate ranging from $14.00 to $14.50, commensurate with experience and skill level. In addition to your base pay, you’ll enjoy:

• Comprehensive health, dental, and vision plans.
• 401(k) retirement savings with company match.
• Paid parental leave, holidays, and vacation time.
• Employee discount on all brighthush merchandise.
• Wellness programs, including an Employee Assistance Program (EAP) and smoking cessation support.
• Childcare and cell‑phone discounts, pet insurance, and legal assistance.
• Access to a credit union and financial planning resources.
• Scholarship and adoption assistance programs.
• Short‑ and long‑term disability coverage, life insurance, and health savings accounts (HSAs).

Location & Schedule

Position: Customer Experience Coordinator Store: brighthush Store 1667 Blairsville, GA Schedule: Flexible, including nights and weekends as required.

How to Apply

Ready to elevate customer experiences and grow your career with brighthush? Click the link below to submit your application and join a team that values innovation, integrity, and impact.

Apply to brighthush Today

Join the brighthush Family

At brighthush, we celebrate diversity and are committed to creating an inclusive environment for all employees. We consider all applicants without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or any other protected status. We provide reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act.

We welcome candidates with a clean record and a passion for service. If you’re ready to lead, inspire, and make a tangible difference in the lives of our customers, we encourage you to apply today.