Dynamic Customer Success Manager – SaaS & Subscription Growth Leader – Remote (Gothenburg, Gdansk, Neu‑Isenburg) – Join brighthush

About brighthush

brighthush is a trailblazing technology company that empowers businesses worldwide with cutting‑edge SaaS solutions designed to streamline operations, enhance customer engagement, and unlock new revenue streams. With a global footprint that spans North America, Europe, and Asia, brighthush is at the forefront of the digital transformation wave, delivering intuitive, data‑driven platforms that help organizations thrive in an increasingly competitive marketplace.

Our culture is built on curiosity, collaboration, and a relentless pursuit of excellence. We celebrate diversity, encourage continuous learning, and reward innovation. At brighthush, every team member has the opportunity to shape the future of the industry, work on high‑impact projects, and grow both personally and professionally.

Why This Role Matters

As a Customer Success Manager at brighthush, you will be the linchpin that connects our customers to the full value of our platform. You will guide them through every stage of their journey—from onboarding and adoption to renewal and expansion—ensuring they achieve measurable business outcomes. Your strategic insight, negotiation prowess, and deep understanding of SaaS dynamics will directly influence customer satisfaction, retention, and revenue growth.

Key Responsibilities

• Customer Lifecycle Stewardship: Own the end‑to‑end experience for a portfolio of high‑value accounts, ensuring seamless onboarding, adoption, and ongoing engagement.
• Renewal & Expansion Champion: Drive contract renewals, identify upsell and cross‑sell opportunities, and collaborate with sales and product teams to secure long‑term commitments.
• Strategic Advisory: Act as a trusted advisor, translating business processes into actionable insights that align with our platform’s capabilities.
• Risk Management & Conflict Resolution: Proactively identify potential churn risks, develop mitigation plans, and resolve escalations with empathy and professionalism.
• Data‑Driven Decision Making: Leverage analytics tools (Salesforce, Gainsight, etc.) to monitor usage patterns, forecast renewal probabilities, and report on key performance indicators.
• Cross‑Functional Collaboration: Partner with Product, Engineering, Marketing, and Finance to relay customer feedback, influence roadmap decisions, and ensure alignment on success metrics.
• Thought Leadership: Represent brighthush at industry events, webinars, and customer forums, sharing best practices and positioning our solutions as market leaders.

Essential Qualifications

• Minimum 2 years of proven experience in Customer Success, Account Management, or a related customer‑facing SaaS role.
• Demonstrated success in managing contract renewals and driving expansion revenue.
• Strong negotiation and conflict resolution skills, with a track record of turning challenging situations into win‑win outcomes.
• Excellent written and verbal communication abilities in English; additional languages are a plus.
• Commercial acumen: ability to understand business metrics, ROI, and the financial impact of SaaS solutions.
• Problem‑solving mindset with a proactive approach to risk management.
• Proficiency with CRM and CS tools such as Salesforce and Gainsight.

Preferred Qualifications

• Experience working in a fast‑paced, high‑growth SaaS environment.
• Background in the information technology or aviation sector (or related industries).
• Knowledge of subscription billing systems and revenue recognition principles.
• Experience leading customer success initiatives across multiple regions or time zones.
• Certifications in Customer Success Management (CSM), Salesforce Administrator, or similar.

Skills & Competencies

• Strategic Thinking & Visionary Leadership
• Customer‑Centric Mindset with a passion for delivering value
• Analytical & Data‑Driven Decision Making
• Strong Interpersonal & Relationship‑Building Skills
• Adaptability & Resilience in a dynamic environment
• Project Management & Time‑Management Excellence
• Technical Aptitude: Comfortable navigating SaaS platforms and interpreting usage data

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Customer Success Manager, you will have the chance to:

• Progress to Senior Customer Success Manager, Director of Customer Success, or VP of Customer Experience.
• Lead cross‑functional initiatives that shape product strategy and go‑to‑market plans.
• Participate in leadership development programs, mentorship circles, and industry conferences.
• Access a comprehensive learning library, including courses on advanced SaaS metrics, negotiation tactics, and data analytics.

Work Environment & Culture at brighthush

Our remote‑first model empowers you to work from any of the following locations: Gothenburg, Gdansk, or Neu‑Isenburg. We provide:

• Fully equipped home office stipend and ergonomic support.
• Flexible working hours with a focus on results rather than rigid schedules.
• Regular virtual team‑building events, hackathons, and wellness programs.
• Inclusive culture that celebrates diverse perspectives and encourages open dialogue.
• Transparent communication channels, from weekly town halls to real‑time Slack updates.

Compensation, Perks, and Benefits

While specific figures vary based on experience and location, brighthush offers a competitive total rewards package that includes:

• Base salary aligned with market standards for mid‑level SaaS roles.
• Performance‑based bonuses tied to customer retention, expansion, and satisfaction metrics.
• Equity options to share in the company’s long‑term success.
• Comprehensive health, dental, and vision insurance plans.
• Generous paid time off, including vacation, sick leave, and personal days.
• Professional development budget and tuition reimbursement for relevant courses.
• Wellness stipend covering gym memberships, meditation apps, or other health initiatives.
• Annual company retreats and off‑site workshops to foster collaboration and creativity.

How to Apply

Ready to elevate your career and make a tangible impact on customers worldwide? Submit your application through our streamlined portal and join a team that values innovation, integrity, and impact.

Apply to this job at brighthush

Join brighthush Today

At brighthush, you’re not just filling a role—you’re shaping the future of customer success in the SaaS ecosystem. If you thrive on building lasting relationships, driving measurable outcomes, and working in a culture that rewards curiosity and collaboration, we want to hear from you. Take the next step in your career and help us empower businesses around the globe to achieve their most ambitious goals.