Dynamic Customer Experience Coordinator – Retail Leadership & Loyalty Program Champion – Drive Guest Satisfaction & Store Growth at brighthush

About brighthush

brighthush isn’t just a retailer; it’s a global movement that redefines how people shop for style and savings. With a footprint spanning over 20 countries, we bring premium brands to everyday shoppers through a unique off‑price model that blends quality, affordability, and an unforgettable in‑store experience. Our mission is simple yet powerful: deliver high‑value merchandise while creating moments that matter. At the heart of this mission is a culture that thrives on diversity, collaboration, and continuous learning. Every associate, from the front‑line team to senior leadership, is empowered to innovate, grow, and make a real impact on the lives of our customers.

Why brighthush is the Place to Grow

When you join brighthush, you’re not just filling a role—you’re stepping into a community that celebrates curiosity, rewards performance, and nurtures talent. We believe that the best ideas come from people who feel heard, supported, and challenged. That’s why we invest in:

• Structured leadership development programs that map clear career pathways.
• Cross‑functional projects that let you collaborate with merchandising, marketing, and operations.
• Mentorship circles where seasoned leaders share insights and best practices.
• Regular hackathons and innovation labs that encourage creative problem‑solving.
• Global networking events that connect you with peers across continents.

Introducing the Customer Experience Coordinator Role

As the heartbeat of every guest’s journey, the Customer Experience Coordinator (CEC) is the linchpin that connects the front‑of‑store team, the loyalty program, and the overall brand promise. In this role, you will shape the tone of the store, influence sales, and build loyalty that lasts. Your leadership will be felt in every interaction, from the first hello to the final thank‑you.

Key Responsibilities

• Lead by Example: Demonstrate outstanding customer service by engaging with guests, resolving issues promptly, and promoting loyalty programs.
• Team Management: Oversee a front‑of‑store team of associates, assigning registers, coordinating breaks, and ensuring coverage during peak periods.
• Training & Development: Mentor and coach associates on front‑end principles, personalized customer interactions, and the effective use of POS systems.
• Operational Excellence: Ensure store tasks align with the visual merchandising plan, prioritize activities, and maintain a clean, organized environment.
• Customer Advocacy: Address customer concerns swiftly, turning potential complaints into opportunities for loyalty and satisfaction.
• Collaboration with Management: Partner with store leadership to identify training needs, set performance goals, and share progress updates.
• Compliance & Safety: Uphold all labor laws, company policies, and safety protocols, fostering a secure and compliant workplace.
• Program Promotion: Champion credit and loyalty programs, driving enrollment and usage to support store revenue goals.
• Loss Prevention Support: Participate in shrink reduction initiatives, reporting suspicious activity and reinforcing loss prevention practices.
• Continuous Improvement: Suggest process enhancements, share best practices, and contribute to a culture of continuous improvement.
• Guest Feedback Loop: Collect and analyze guest feedback, translating insights into actionable store improvements.
• Community Engagement: Represent brighthush at local events, fostering relationships that enhance brand visibility and community goodwill.

Essential Qualifications

• Minimum 1 year of retail experience, with at least 6 months in a supervisory or leadership role.
• Strong understanding of merchandising techniques and visual presentation.
• Proven ability to multitask in a fast‑paced environment while maintaining attention to detail.
• Excellent verbal and written communication skills, with a knack for coaching and motivating teams.
• Adaptability to changing priorities, unexpected situations, and flexible scheduling (including nights and weekends).
• Team‑player mindset, collaborating effectively with peers, associates, and senior management.
• Basic proficiency with POS systems, inventory management, and customer loyalty platforms.
• High school diploma or equivalent; associate’s or bachelor’s degree in business, hospitality, or a related field is a plus.
• Strong analytical mindset with the ability to interpret sales data and customer metrics.

Preferred Qualifications

• Experience in a high‑volume retail setting with a focus on customer experience and loyalty program management.
• Knowledge of loss prevention strategies and store safety protocols.
• Prior experience in training and developing retail associates.
• Data‑driven mindset: comfortable analyzing sales metrics, customer feedback, and performance KPIs.
• Experience with e‑commerce integration or omnichannel retail strategies.
• Fluency in multiple languages to serve a diverse customer base.

Skills & Competencies

• Leadership & Team Building
• Customer Relationship Management
• Conflict Resolution & Problem Solving
• Time Management & Prioritization
• Attention to Detail & Accuracy
• Adaptability & Resilience
• Technology Proficiency (POS, CRM, Microsoft Office)
• Data Analysis & Reporting
• Strategic Thinking & Execution
• Emotional Intelligence & Empathy

Career Growth & Learning Opportunities

At brighthush, we view every role as a stepping stone to greater leadership. As a Customer Experience Coordinator, you will:

• Progress to senior store management roles such as Assistant Store Manager or Store Manager.
• Access leadership development programs, mentorship, and cross‑functional projects.
• Lead store‑wide initiatives, from visual merchandising revamps to community outreach campaigns.
• Engage in continuous learning through internal e‑learning modules, workshops, and industry conferences.
• Receive recognition through performance awards that celebrate outstanding contributions.
• Explore opportunities to transition into corporate roles in merchandising, operations, or customer experience strategy.

Work Environment & Company Culture

brighthush fosters a vibrant, inclusive, and collaborative environment. We celebrate diversity, encourage open communication, and value every team member’s contribution. Our culture is built on:

• Respect for individuality and a commitment to equity.
• Opportunities for cross‑departmental collaboration.
• Employee resource groups that support professional growth and community engagement.
• Regular team‑building events, wellness initiatives, and volunteer opportunities.
• Transparent communication from leadership, ensuring everyone understands the company’s vision and goals.
• Flexible work arrangements where possible, supporting work‑life balance.

Compensation & Benefits

Starting pay for this role ranges from $14.00 to $14.50 per hour, based on experience and qualifications. In addition to competitive wages, brighthush offers:

• Employee discount on merchandise.
• Health, dental, and vision insurance (subject to eligibility).
• 401(k) plan with company match for eligible employees.
• Paid time off, including holidays, vacation, and sick leave.
• Paid parental leave and family‑friendly benefits.
• Employee assistance program (EAP) and wellness resources.
• Professional development stipend and tuition reimbursement.
• Discounts on childcare, cell phone plans, and pet insurance.
• Life and disability insurance options.
• Auto and home insurance discounts.
• Scholarship and adoption assistance programs.
• Annual performance bonus potential based on store metrics.

Location & Schedule

Position based at 2243‑E Ashley Crossing Dr, Charleston, SC (brighthush Store 0128). The role requires a flexible schedule, including nights, weekends, and occasional holidays to meet store operational needs. We support a healthy work‑life balance by offering shift flexibility and a supportive team environment.

How to Apply

Ready to elevate your career and make a tangible difference in the retail experience? Click the link below to submit your application and join the brighthush family.

Apply to this Job

Our Commitment to Diversity & Inclusion

brighthush is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We provide reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws.

Final Thoughts

As a Customer Experience Coordinator at brighthush, you will be the heartbeat of our store’s guest interactions. Your leadership will shape the daily experience of thousands of shoppers, drive loyalty, and contribute to the overall success of our brand. If you are passionate about retail, thrive in a fast‑paced environment, and are ready to lead with integrity and enthusiasm, we want to hear from you.

Apply today and become part of a company that values people, rewards performance, and is dedicated to delivering exceptional value to customers worldwide.