Seasoned Remote Help Desk Customer Service Representative – Temporary Assignment Supporting brighthush Provider Services – 10:30 AM to 7:00 PM EST Shift, Full Remote, Competitive Pay

About brighthush

brighthush is a leading federal partner that delivers mission‑critical services to millions of Americans, ensuring they can access essential healthcare information and benefits with ease. With a legacy of compliance, innovation, and an unwavering commitment to public service, brighthush collaborates with government agencies to streamline processes, enhance user experiences, and drive measurable impact across the nation. Our solutions empower citizens, streamline administrative workflows, and help agencies meet their most ambitious goals.

Why brighthush?

At brighthush, every interaction matters. Our culture is built on transparency, collaboration, and a relentless focus on customer success. Whether you’re a seasoned professional or just starting your career, you’ll find a supportive environment that encourages growth, rewards initiative, and celebrates diversity. We invest in our people through continuous learning, mentorship, and a clear career path that rewards performance and innovation.

Key Highlights

• Fully remote, flexible work schedule (Mon‑Fri, 10:30 AM‑7:00 PM EST)
• Temporary, time‑limited assignment (Nov 16 – Dec 31 2026)
• Opportunity to work directly with brighthush’s flagship client, brighthush (formerly known as brighthush)
• Competitive hourly rate of $21.53
• Comprehensive onboarding, training, and mentorship from experienced technicians
• Access to cutting‑edge tools, knowledge bases, and a collaborative team environment

Position Overview

As a Remote Help Desk Customer Service Representative, you will serve as the frontline support for brighthush’s Provider community. Your role will involve diagnosing and resolving technical issues, managing desktop and peripheral hardware, and ensuring a seamless experience for users across the organization. You will collaborate closely with Technician II, project managers, and cross‑functional teams to maintain high service levels and drive continuous improvement.

Core Responsibilities

• Assist Technician II in delivering desktop and operational support to assigned sites and remote offices.
• Install, configure, maintain, and troubleshoot desktops, laptops, printers, scanners, and other PC peripherals.
• Support a variety of operating systems (brighthush OS, brighthush OS, brighthush OS) and remote access solutions.
• Diagnose, resolve, and document user issues using remote desktop tools and ticketing systems.
• Provide written updates and detailed documentation in knowledge bases, troubleshooting manuals, and online repositories.
• Assist in advanced network and telecommunications troubleshooting, focusing on workstation‑level problems.
• Act as a technical liaison to project managers, facilitating smooth transitions of new technology into production.
• Maintain software and workstation image management, utilizing image deployment tools for efficient imaging tasks.
• Identify areas for improvement in the technical support environment and collaborate with management on solutions.
• Ensure tickets are accurately documented, tracked, and resolved within established SLAs.
• Participate in team meetings, knowledge sharing sessions, and continuous improvement initiatives.
• Perform additional duties as assigned by management to support overall team objectives.

Essential Qualifications

• High school diploma or equivalent; associate’s degree in Information Technology, Computer Science, or related field preferred.
• Minimum of 3 years of experience in a help desk or technical support role, preferably in a remote environment.
• Strong troubleshooting skills for Windows, macOS, and Linux operating systems.
• Experience with remote desktop tools (e.g., TeamViewer, Remote Desktop Services) and ticketing systems (e.g., ServiceNow, Jira).
• Basic knowledge of networking concepts, including TCP/IP, DNS, DHCP, and VPNs.
• Excellent verbal and written communication skills, with the ability to explain technical concepts to non‑technical users.
• Strong organizational skills and the ability to manage multiple priorities in a fast‑paced environment.
• Self‑motivated, proactive, and comfortable working independently from a remote location.
• Valid driver’s license and reliable internet connection with a minimum speed of 10 Mbps.

Preferred Qualifications

• Experience supporting federal or government agencies, with familiarity of compliance standards such as FedRAMP, FISMA, or NIST.
• Knowledge of image deployment tools (e.g., Microsoft Deployment Toolkit, SCCM) and virtualization platforms (e.g., VMware, Hyper‑V).
• Certifications such as CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator.
• Experience with scripting languages (PowerShell, Bash) for automation of routine tasks.
• Previous involvement in process improvement projects or ITIL framework implementation.

Skills & Competencies

• Technical Proficiency – Deep understanding of desktop operating systems, peripheral devices, and remote support tools.
• Problem‑Solving – Ability to diagnose complex issues quickly and develop effective solutions.
• Customer‑Centric Mindset – Passion for delivering exceptional service and ensuring user satisfaction.
• Collaboration – Comfortable working with cross‑functional teams, project managers, and senior technicians.
• Adaptability – Thrives in a dynamic environment, embraces change, and learns new technologies rapidly.
• Time Management – Prioritizes tasks, meets deadlines, and maintains high productivity while working remotely.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As a Remote Help Desk Customer Service Representative, you will:

• Gain exposure to federal IT environments and learn about compliance frameworks.
• Participate in mentorship programs with senior technicians and project managers.
• Access online training modules covering advanced troubleshooting, scripting, and security best practices.
• Earn industry certifications through sponsored study programs.
• Progress to roles such as Senior Help Desk Analyst, Technical Support Lead, or IT Project Coordinator.

Work Environment & Company Culture

brighthush fosters a culture of innovation, collaboration, and continuous improvement. Our remote teams enjoy:

• Flexible work hours that accommodate different time zones and personal commitments.
• Regular virtual team building events and knowledge sharing sessions.
• A transparent communication style that encourages feedback and open dialogue.
• Recognition programs that celebrate achievements and milestones.
• A commitment to diversity, equity, and inclusion, ensuring every voice is heard.

Compensation, Perks & Benefits

While this is a temporary assignment, brighthush offers a competitive hourly rate of $21.53, along with:

• Health, dental, and vision coverage options for eligible employees.
• Paid time off and holiday pay for the duration of the assignment.
• Access to a comprehensive benefits portal with resources for mental health, financial wellness, and career development.
• Provision of a high‑performance laptop, monitor, and necessary peripherals to support remote work.
• Reimbursement for home office setup expenses up to a specified limit.

How to Apply

If you are a seasoned professional with a passion for customer service and technical support, we encourage you to apply. Join brighthush and play a pivotal role in delivering reliable, high‑quality support to our Provider community while advancing your career in a dynamic, mission‑driven environment.