Dynamic Customer Experience Coordinator – Retail Operations & Associate Development at brighthush

About brighthush

brighthush is a global leader in the off‑price retail sector, renowned for delivering high‑quality merchandise at unbeatable prices. With a presence in more than 30 countries and a portfolio that includes flagship brands such as TJ Maxx, Marshalls, HomeGoods, and Winners, brighthush has earned a reputation for innovation, customer focus, and a culture that values diversity, collaboration, and continuous learning. As a Fortune 100 company, we are committed to creating an inclusive environment where every team member can thrive, grow, and make a lasting impact.

Why Join brighthush?

At brighthush, we believe that exceptional customer experiences begin with empowered associates. As a Customer Experience Coordinator, you will be the linchpin between our front‑line team and the broader operational strategy, ensuring that every shopper leaves our stores feeling valued, informed, and eager to return. This role offers:

• Hands‑on leadership in a fast‑paced retail environment
• Opportunities to mentor and develop high‑potential talent
• Exposure to cross‑functional initiatives that shape the future of retail
• A supportive culture that rewards innovation, integrity, and teamwork
• Competitive compensation, comprehensive benefits, and a clear career progression path

Key Responsibilities

As the Customer Experience Coordinator, you will be responsible for orchestrating a seamless, customer‑centric experience across all touchpoints. Your day‑to‑day activities will include:

• Associate Leadership & Development – Train, coach, and mentor associates on front‑end principles, customer personalization, and loyalty program promotion.
• Operational Oversight – Assign registers, manage POS coverage, coordinate break schedules, and ensure all associates execute tasks in alignment with store plans.
• Address customer concerns promptly, turning potential issues into opportunities for delight.
• Collaborate with store management to identify training needs and implement effective learning solutions.
• Maintain strict adherence to labor laws, company policies, and safety protocols.
• Drive shrink reduction initiatives and support inventory accuracy.
• Promote credit and loyalty programs to enhance customer retention and revenue.
• Serve as a role model for honesty, integrity, and confidentiality in all interactions.
• Participate in cross‑departmental projects that improve store performance and customer satisfaction.
• Perform additional duties as assigned to support overall store success.

Essential Qualifications

• Minimum of 1 year of retail experience, with at least 6 months in a supervisory or leadership role.
• Strong understanding of merchandising techniques and visual presentation.
• Excellent communication and organizational skills, with meticulous attention to detail.
• Ability to multitask and adapt quickly to changing priorities.
• Proficiency in using POS systems and retail software.
• Demonstrated ability to train and develop others.
• Flexibility to work a dynamic schedule, including nights, weekends, and holidays.
• High level of professionalism, integrity, and a customer‑first mindset.

Preferred Qualifications

• Experience in a high‑volume retail environment with a focus on customer experience.
• Knowledge of labor regulations and compliance standards.
• Proficiency in multiple languages to serve a diverse customer base.
• Previous experience in a role that involved coaching or mentoring associates.
• Strong analytical skills to assess performance metrics and drive improvement.

Core Skills & Competencies

• Leadership & Coaching – Inspire and guide associates to achieve their best.
• Customer Focus – Anticipate and exceed shopper expectations.
• Problem Solving – Resolve issues efficiently and creatively.
• Collaboration – Work effectively with cross‑functional teams.
• Data‑Driven Decision Making – Use metrics to inform strategy.
• Adaptability – Thrive in a fast‑moving retail environment.
• Integrity & Confidentiality – Uphold the highest ethical standards.

Career Growth & Learning Opportunities

At brighthush, we invest in our people. As a Customer Experience Coordinator, you will:

• Gain exposure to senior leadership and strategic initiatives.
• Participate in leadership development programs that prepare you for higher roles such as Store Manager, District Manager, or Regional Director.
• Access to continuous learning resources, including online courses, workshops, and mentorship.
• Opportunity to lead cross‑functional projects that span merchandising, marketing, and operations.
• Clear career ladder with defined milestones and performance metrics.

Work Environment & Company Culture

brighthush fosters a vibrant, inclusive workplace where every voice is heard. Our culture is built on:

• Diversity & Inclusion – Celebrating differences and promoting equal opportunity.
• Collaboration – Teamwork across departments to achieve shared goals.
• Innovation – Encouraging creative solutions to enhance the customer journey.
• Recognition – Celebrating achievements through awards, shout‑outs, and performance bonuses.
• Work‑Life Balance – Flexible scheduling and supportive policies to help you thrive both professionally and personally.

Compensation & Benefits

We offer a competitive hourly wage ranging from $17.00 to $17.50 per hour, with actual pay determined by experience, skills, and performance. In addition to your base salary, you will enjoy a comprehensive benefits package that includes:

• Associate discount on merchandise
• Employee Assistance Program (EAP) and smoking cessation support
• Bereavement leave and compassionate care options
• 401(k) plan with company match for eligible employees
• Health, dental, and vision coverage (including HSA and FSA options)
• Life insurance and short/long‑term disability coverage
• Paid parental leave, holidays, vacation, and sick days
• Auto and home insurance discounts
• Pet and legal insurance options
• Credit union referral bonuses
• Scholarship program and adoption assistance for qualifying employees
• Childcare and cell phone discounts
• Flexible work arrangements and remote work options where applicable

Location & Schedule

Position: Customer Experience Coordinator Location: 1450 Ala Moana Boulevard, Space 1030, Honolulu, HI Schedule: Flexible – includes nights, weekends, and holidays as required.

How to Apply

Ready to elevate your career and make a tangible impact on the customer experience? Click the link below to submit your application and join the brighthush family.

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Equal Opportunity Employer

brighthush is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or any other protected status. We provide reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws.

Join brighthush Today

As a Customer Experience Coordinator, you will be at the heart of our mission to deliver exceptional value and unforgettable shopping experiences. If you are passionate about retail, eager to lead, and ready to grow within a dynamic, supportive organization, we want to hear from you. Apply now and become part of a team that is redefining the future of off‑price retail.