Dynamic Customer Experience Coordinator – Front‑Line Leadership & Loyalty Program Champion at brighthush

About brighthush and the Retail Experience Revolution

brighthush is a global leader in the off‑price retail sector, delivering high‑quality merchandise at unbeatable prices to millions of shoppers worldwide. With a presence that spans flagship stores, distribution hubs, and e‑commerce platforms, brighthush is redefining how consumers discover, shop, and connect with brands. Our mission is simple: create memorable, customer‑centric experiences that blend affordability, style, and convenience. As part of the brighthush family, you’ll join a culture that values diversity, collaboration, and continuous growth—both for our customers and our people.

Why This Role Matters

At the heart of every brighthush store is the customer. The Customer Experience Coordinator is the linchpin that ensures every shopper walks out feeling valued, informed, and eager to return. You’ll lead a team of Associates, champion loyalty programs, and uphold the brand’s reputation for exceptional service. This role is ideal for someone who thrives in fast‑paced environments, loves coaching others, and is passionate about turning everyday interactions into lasting relationships.

Key Responsibilities

• Front‑Line Leadership: Oversee a team of front‑end Associates, assigning registers, coordinating breaks, and ensuring seamless POS coverage.
• Customer Service Excellence: Model courteous, prompt, and personalized service; engage with shoppers, answer questions, and resolve concerns in real time.
• Loyalty Program Promotion: Educate customers on brighthush’s loyalty offerings, drive enrollment, and track program metrics.
• Store Presentation: Maintain a clean, organized, and visually appealing sales floor that reflects brand standards.
• Training & Development: Mentor Associates on front‑end best practices, conduct onboarding sessions, and provide ongoing coaching.
• Operational Oversight: Ensure compliance with store plans, labor laws, safety protocols, and shrink‑reduction initiatives.
• Communication: Deliver clear, timely updates to management and staff; recognize achievements and provide constructive feedback.
• Problem Solving: Address customer complaints, operational hiccups, and unexpected situations with calm, decisive action.
• Continuous Improvement: Collaborate with store leadership to refine processes, enhance customer touchpoints, and elevate the overall shopping experience.

Essential Qualifications

• Minimum 1 year of retail experience, with at least 6 months in a supervisory or leadership capacity.
• Strong understanding of merchandising techniques and visual display standards.
• Proven ability to multitask in a high‑volume, fast‑moving environment.
• Excellent verbal and written communication skills, with a keen eye for detail.
• Adaptability to shifting priorities and unexpected challenges.
• Team‑player mindset, collaborating effectively with peers and supervisors.
• Basic computer proficiency (POS systems, inventory tools, and Microsoft Office).
• Availability to work a flexible schedule, including nights, weekends, and holidays.

Preferred Qualifications

• Experience in a high‑traffic retail setting or a similar customer‑service‑heavy industry.
• Prior exposure to loyalty program management or customer retention initiatives.
• Knowledge of safety and compliance standards within a retail environment.
• Leadership training or certification (e.g., Retail Management, Customer Experience).

Core Skills & Competencies

• Customer‑First Mindset: Passion for delivering memorable experiences.
• Leadership & Coaching: Ability to inspire, develop, and motivate a diverse team.
• Analytical Thinking: Use data and feedback to drive improvements.
• Problem‑Solving: Resolve issues swiftly while maintaining service quality.
• Communication: Articulate ideas clearly across all levels.
• Time Management: Prioritize tasks and manage competing demands.
• Adaptability: Thrive in a dynamic, evolving retail landscape.

Career Growth & Learning Opportunities

At brighthush, your career path is as dynamic as the retail environment. As a Customer Experience Coordinator, you’ll gain:

• Hands‑on leadership experience that prepares you for store‑level management roles.
• Access to brighthush’s comprehensive training programs—covering everything from customer service excellence to advanced merchandising.
• Mentorship from seasoned leaders who have navigated the retail industry’s evolving challenges.
• Opportunities to participate in cross‑functional projects, such as store redesigns, digital integration, and community outreach initiatives.
• Clear performance metrics that align with promotion criteria, ensuring your hard work translates into tangible career advancement.

Work Environment & Company Culture

brighthush is built on a foundation of inclusivity, innovation, and empowerment. You’ll find:

• A collaborative team culture that values every voice.
• Open communication channels—your ideas and feedback are heard and acted upon.
• A commitment to work‑life balance, with flexible scheduling and supportive policies.
• Regular team events, recognition programs, and community service opportunities.
• A focus on sustainability and responsible retail practices, giving you a sense of purpose beyond the sales floor.

Compensation & Benefits

While the base hourly rate for this role starts at $19.00–$19.50, your total compensation package includes:

• Competitive salary aligned with industry standards.
• Employee discount on brighthush merchandise.
• Health, dental, and vision insurance options.
• 401(k) plan with company match.
• Paid time off, including holidays, vacation, and sick leave.
• Employee assistance program (EAP) and wellness resources.
• Professional development stipend and tuition reimbursement.
• Auto and home insurance discounts, pet insurance, and legal assistance.
• Scholarship program and adoption assistance for eligible employees.
• Referral bonuses for bringing talented friends into the brighthush family.

How to Apply

Ready to elevate your career and make a tangible impact on millions of shoppers? Click the link below to submit your application and join the brighthush team.

Apply to this role at brighthush

brighthush’s Commitment to Diversity & Inclusion

brighthush proudly embraces a workforce that reflects the communities we serve. We consider all qualified applicants without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or any other protected status. We also provide reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws.

Final Thoughts

As a Customer Experience Coordinator at brighthush, you’ll be at the forefront of creating unforgettable shopping moments. Your leadership will shape the day‑to‑day interactions that keep customers coming back, while your coaching will empower Associates to grow and excel. If you’re driven by service, eager to lead, and ready to thrive in a vibrant, inclusive environment, we invite you to apply today and help us continue to set the gold standard in retail excellence.