Dynamic Customer Experience Coordinator – Retail Operations & Loyalty Program Specialist at brighthush

About brighthush

brighthush is a global leader in the off‑price retail sector, renowned for delivering high‑quality merchandise at unbeatable prices. With a vibrant portfolio of brands that span apparel, home goods, and lifestyle products, brighthush has built a reputation for innovation, customer focus, and a culture that celebrates diversity and collaboration. Our stores are more than retail spaces; they are community hubs where shoppers discover value, style, and an exceptional in‑store experience.

As a member of the brighthush family, you will join a Fortune 100 organization that thrives on continuous improvement, employee empowerment, and a commitment to creating memorable moments for every customer. Whether you are stationed in one of our four global Home Offices, a bustling Distribution Center, or a flagship retail location, you will be part of a team that values creativity, accountability, and a shared passion for service excellence.

Why This Role Matters

The Customer Experience Coordinator is the linchpin of our front‑of‑store operations. This role is pivotal in shaping the first impression customers receive, ensuring that every interaction is seamless, courteous, and aligned with brighthush’s brand promise. By leading a dedicated team of Associates, you will drive operational efficiency, foster a culture of loyalty, and directly influence customer satisfaction scores.

Key Responsibilities

• Team Leadership & Development: Oversee a team of front‑end Associates, assigning registers, coordinating breaks, and ensuring coverage during peak periods. Mentor and coach staff on customer engagement techniques, POS proficiency, and loyalty program promotion.
• Customer Service Excellence: Lead by example by greeting shoppers, addressing inquiries, and resolving concerns promptly. Maintain a clean, organized, and inviting store environment that reflects brighthush’s standards.
• Operational Oversight: Ensure Associates execute tasks in line with store plans, prioritize activities, and adhere to all policies and procedures. Monitor inventory displays, merchandising standards, and visual presentation.
• Program Promotion: Champion brighthush’s credit and loyalty programs, educating customers on benefits and encouraging enrollment. Track program metrics and report on enrollment trends.
• Safety & Compliance: Promote a safe working environment by enforcing safety protocols, conducting regular walk‑throughs, and addressing any hazards. Ensure compliance with labor laws, company policies, and regulatory requirements.
• Performance & Feedback: Provide constructive feedback, recognize achievements, and conduct performance reviews. Collaborate with store management to identify training needs and develop improvement plans.
• Loss Prevention & Shrink Reduction: Participate in shrink reduction initiatives, monitor suspicious activity, and support loss prevention strategies to protect inventory and revenue.
• Continuous Improvement: Identify opportunities to enhance customer experience, streamline processes, and implement best practices across the store.

Essential Qualifications

• Minimum of 1 year of retail experience, with at least 6 months in a supervisory or leadership capacity.
• Strong understanding of merchandising techniques and visual display standards.
• Excellent communication and organizational skills, with meticulous attention to detail.
• Ability to multitask in a fast‑paced environment and adapt to changing priorities.
• Proven ability to train and develop team members, fostering a collaborative and high‑performing culture.
• Flexibility to work a variety of shifts, including evenings, weekends, and holidays.
• Commitment to upholding brighthush’s values of honesty, integrity, and customer focus.

Preferred Qualifications

• Experience with POS systems and loyalty program management.
• Knowledge of safety and loss prevention protocols.
• Background in data analysis or reporting to track performance metrics.
• Previous experience in a multi‑brand retail environment.

Skills & Competencies

• Leadership: Inspiring and motivating a diverse team to achieve shared goals.
• Customer‑Centric Mindset: Anticipating customer needs and delivering personalized service.
• Problem‑Solving: Quickly addressing issues and turning challenges into opportunities.
• Communication: Clear, concise, and effective verbal and written communication.
• Adaptability: Thriving in a dynamic environment with shifting priorities.
• Technology Proficiency: Comfortable using POS, inventory, and reporting tools.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from within. The Customer Experience Coordinator role serves as a launchpad for future leadership positions, such as Store Manager, District Manager, or roles within our corporate functions. You will have access to:

• Structured training programs covering retail operations, leadership, and customer engagement.
• Mentorship from seasoned leaders who share insights and guidance.
• Cross‑functional projects that broaden your skill set and expose you to different aspects of the business.
• Annual performance reviews that align your career aspirations with organizational needs.

Work Environment & Culture

brighthush fosters an inclusive, collaborative, and energetic work environment. Our culture is built on:

• Diversity & Inclusion: Celebrating unique perspectives and ensuring every voice is heard.
• Employee Empowerment: Encouraging initiative, creativity, and ownership.
• Community Engagement: Supporting local causes and volunteer opportunities.
• Recognition & Rewards: Celebrating achievements through awards, shout‑outs, and incentive programs.

Compensation & Benefits

While specific salary ranges will be discussed during the interview process, brighthush offers a competitive compensation package that includes:

• Base salary commensurate with experience and market benchmarks.
• Performance‑based bonuses tied to store and team metrics.
• Comprehensive benefits package: health, dental, vision, and pharmacy coverage.
• 401(k) retirement plan with company match.
• Paid time off, holidays, and parental leave.
• Employee discount program across all brighthush brands.
• Professional development stipend and tuition reimbursement.
• Wellness initiatives, including access to fitness resources and mental health support.
• Additional perks such as flexible scheduling, commuter benefits, and employee assistance programs.

Equal Opportunity & Inclusion Statement

brighthush is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity, marital status, or any other protected characteristic. brighthush provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws.

How to Apply

If you are passionate about delivering outstanding customer experiences, thrive in a fast‑paced retail environment, and are ready to lead a dynamic team, we encourage you to apply. Submit your resume and a brief cover letter outlining your relevant experience and why you would be a great fit for the brighthush family.

Ready to make a difference? Click the link below to apply and join a company that values innovation, teamwork, and customer delight.