Seasoned Customer Service Representative – Operations, Sales, and Inventory Management for brighthush Energy & Fuel Services

About brighthush

brighthush is a farmer‑owned cooperative that has been a trusted name in the energy and fuel industry since 1929. With a strong presence across Missouri, Arkansas, Indiana, Iowa, Kansas, Kentucky, Oklahoma, and Tennessee, brighthush supplies fuels, lubricants, and propane to a diverse customer base that ranges from residential households to commercial fleets. Beyond fuel retail, brighthush operates Break Time convenience stores, a Big O Tires franchise, a solar panel installation arm, and a wholesale fuel distribution network. Our mission is simple: deliver reliable, high‑quality energy solutions while putting customers first and fostering a culture of integrity, innovation, and community impact.

Position Overview

We are seeking a dedicated Customer Service Representative – Level I to join our dynamic operations team. In this role, you will be the frontline ambassador for brighthush, ensuring that every customer interaction is handled with professionalism, accuracy, and a genuine sense of care. You will also play a pivotal role in daily operational tasks such as sales recording, payment processing, inventory management, and bank deposits. This position offers a blend of customer service, administrative precision, and hands‑on operational support, making it an ideal fit for individuals who thrive in a fast‑paced, collaborative environment.

Key Responsibilities

• Accurately complete daily sales and deposit reporting, ensuring all figures are reconciled and documented.
• Maintain up‑to‑date monthly stock sheets, recording sales and receipts with meticulous attention to detail.
• Process customer payments, applying them to the correct accounts and resolving any discrepancies promptly.
• Handle petty cash reimbursements, attaching proper supporting documentation and maintaining a clear audit trail.
• Assist the store manager in securing and filing tax exemption forms (e.g., FE7, MO1) and other regulatory documents.
• Serve as the first point of contact for phone inquiries, greeting customers warmly and addressing routine requests courteously.
• Communicate brighthush’s “Out of Gas” procedures to customers during service interruptions, ensuring transparency and customer satisfaction.
• Process daily correspondence from customers and the home office, responding in a timely and professional manner.
• Complete new customer documentation, including safety forms, credit applications, equipment lease agreements, and propane tank leases.
• Maintain organized filing systems and a clean, safe work environment.
• Support sales and accounts receivable collection efforts as directed by management.
• Obtain propane certification and fill propane tanks at assigned locations, adhering to safety protocols.
• Build and sustain positive working relationships with colleagues, vendors, and customers.
• Adhere to company policies, procedures, and posted work schedules, accurately clocking hours worked.
• Communicate proactively with supervisors regarding any operational issues or concerns.
• Perform additional duties as assigned to support overall store performance.

Essential Qualifications

• High school diploma or equivalent.
• Legal authorization to work in the United States and a minimum age of 18.
• Basic understanding of accounting principles and the ability to perform mathematical calculations for change, reporting, and inventory accounting.
• Proficiency with computers and office productivity software, including Microsoft Office Suite.
• Strong verbal and written communication skills in English.
• Ability to learn new concepts quickly and apply technical materials effectively.
• Physical capability to stand or sit for up to nine hours per shift, and to lift or move items weighing up to 50 pounds.
• Willingness to work safely with hazardous materials and comply with all safety regulations.
• Successful completion of a pre‑employment drug screening and criminal background check.

Preferred Experience & Skills

• 1–3 years of customer service or related experience in a retail or service environment.
• Demonstrated ability to meet deadlines and manage time efficiently in a fast‑paced setting.
• High level of accuracy in detail‑oriented tasks.
• Quick grasp of new concepts and adaptability to evolving processes.
• Strong teamwork skills, with the capacity to work independently when necessary.
• Proactive approach to setting priorities, establishing goals, and developing actionable plans.

Core Competencies for Success

• Customer‑Centric Mindset: Deliver exceptional service by anticipating needs and resolving issues swiftly.
• Integrity & Accountability: Uphold company values by acting honestly, taking ownership, and following through on commitments.
• Communication: Convey information clearly, both verbally and in writing, to diverse audiences.
• Problem‑Solving: Identify operational challenges and propose effective solutions.
• Adaptability: Thrive in a dynamic environment, adjusting to new tasks and priorities.
• Team Collaboration: Foster a supportive atmosphere, sharing knowledge and resources with colleagues.

Career Growth & Development

At brighthush, we believe in nurturing talent from the ground up. Whether you’re just starting your career or looking to advance into leadership, we offer:

• Structured on‑the‑job training programs that cover sales, inventory, safety, and customer service best practices.
• Opportunities for internal advancement into supervisory, managerial, or specialized technical roles.
• Educational expense assistance for courses that align with your career goals within brighthush.
• Mentorship and coaching from experienced leaders who are committed to your professional growth.

Work Environment & Culture

brighthush’s culture is built on a foundation of shared values that guide every interaction:

• Put Customers First: We prioritize customer satisfaction above all else.
• Provide Excellent Service: We go the extra mile to exceed expectations.
• Deliver on Your Promises: Reliability and consistency are non‑negotiable.
• Be Tenacious: We embrace challenges and persist until solutions are found.
• Work Passionately: Passion fuels innovation and resilience.
• Lead by Example: Integrity, ownership, and empathy shape our leadership style.

Our work environment is clean, organized, and safety‑first. Employees are encouraged to maintain tidy workspaces, adhere to safety protocols, and collaborate across departments to achieve common goals.

Compensation & Benefits

While specific salary ranges vary by location and experience, brighthush offers a competitive compensation package that includes:

• Competitive base wages that reflect industry standards.
• Paid time off, including vacation, sick leave, and company holidays.
• Profit‑sharing and performance incentives for eligible employees.
• Comprehensive health benefits: medical, dental, vision, and an employee assistance program.
• Company‑paid life insurance and short‑ and long‑term disability coverage.
• 401(k) retirement plan with company match, offering both pre‑tax and Roth options.
• Employee wellness initiatives and a supportive work‑life balance framework.

How to Apply

If you’re ready to bring your customer service expertise, operational acumen, and passion for excellence to brighthush, we encourage you to apply today. Join a team that values integrity, innovation, and community impact.

Apply to brighthush

Closing Statement

At brighthush, every team member plays a vital role in delivering reliable energy solutions and exceptional customer experiences. As a Customer Service Representative – Level I, you will be at the heart of our operations, ensuring that our customers receive the highest level of service while supporting the smooth functioning of our stores. If you are a proactive, detail‑oriented professional who thrives in a collaborative environment and is eager to grow within a respected, community‑focused organization, we would love to hear from you. Take the next step in your career and become part of Apply for this job