Dynamic Customer Experience Coordinator – Retail Operations & Merchandising Excellence

About brighthush

brighthush is a global leader in off‑price retail, renowned for delivering high‑quality merchandise at unbeatable prices. With a presence in more than 1,200 stores across the United States, Canada, and Europe, brighthush has earned a reputation for innovation, customer focus, and a culture that celebrates diversity, collaboration, and continuous learning. As a Fortune 100 company, we are committed to creating an inclusive environment where every team member can thrive, grow, and make a lasting impact.

Why Join brighthush?

At brighthush, we believe that great customer experiences begin with empowered associates. Our Customer Experience Coordinator role is at the heart of this philosophy, ensuring that every shopper walks into a clean, organized, and welcoming environment. By joining our team, you’ll:

• Work alongside passionate professionals who value teamwork and innovation.
• Gain hands‑on experience in merchandising, inventory management, and customer service.
• Benefit from a supportive culture that encourages professional development and career advancement.
• Enjoy a competitive salary, comprehensive benefits, and a range of employee perks.

Role Overview

The Customer Experience Coordinator is a pivotal role that blends operational excellence with a customer‑first mindset. You will be responsible for orchestrating the flow of merchandise from truck to sales floor, training associates, maintaining store standards, and fostering a culture of integrity and service. This position requires a proactive, detail‑oriented individual who thrives in a fast‑paced retail environment.

Key Responsibilities

• Merchandise Flow & Floor Readiness: Orchestrate truck deliveries, prioritize processing, and ensure merchandise is properly tagged, hung, secured, and coded for optimal sales floor presentation.
• Associate Leadership & Training: Mentor and coach associates on merchandising principles, processing standards, and customer service best practices.
• Customer Experience Management: Engage with shoppers, resolve inquiries, and maintain a clean, organized, and inviting store environment.
• Store Standards & Compliance: Uphold merchandising philosophy, signage standards, and back‑room organization; ensure adherence to safety, recycling, and hazardous waste protocols.
• Team Productivity & Coaching: Monitor associate performance, provide constructive feedback, and adjust priorities to meet store goals.
• Inventory & Shrink Management: Support shrink reduction initiatives, track inventory accuracy, and collaborate with management on loss prevention strategies.
• Program Promotion: Promote credit, loyalty, and promotional programs to enhance customer engagement and sales.
• Communication & Collaboration: Liaise with the Coordinator on Duty, store management, and cross‑functional teams to ensure seamless operations.
• Continuous Improvement: Identify opportunities to streamline processes, enhance store aesthetics, and elevate the overall customer experience.
• Other Duties: Perform additional tasks as assigned to support store success.

Essential Qualifications

• Minimum 1 year of retail experience with at least 6 months in a supervisory or leadership capacity.
• Strong communication skills, both verbal and written, with an emphasis on clarity and professionalism.
• Exceptional organizational abilities and meticulous attention to detail.
• Demonstrated capacity to multitask and adapt to changing priorities in a dynamic environment.
• Physical stamina to lift and move merchandise up to 50 lbs, with or without reasonable accommodation.
• Flexibility to work a schedule that includes evenings, weekends, and holidays.
• Proficiency in using point‑of‑sale (POS) systems and basic Microsoft Office applications.
• Commitment to upholding brighthush’s values of honesty, integrity, and customer focus.

Preferred Qualifications

• Experience in a fast‑paced, high‑volume retail setting.
• Background in merchandising, visual display, or inventory management.
• Knowledge of safety regulations, recycling protocols, and hazardous waste handling.
• Prior exposure to employee training and development initiatives.
• Leadership experience in a diverse, cross‑functional team environment.

Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering exceptional service and creating memorable shopping experiences.
• Leadership & Coaching: Ability to inspire, motivate, and develop team members.
• Analytical Thinking: Strong problem‑solving skills and data‑driven decision making.
• Communication: Clear, concise, and persuasive communication across all levels.
• Adaptability: Comfortable with change and able to pivot quickly in response to new priorities.
• Time Management: Efficiently balance multiple tasks while meeting deadlines.
• Technical Proficiency: Comfortable with POS, inventory systems, and basic office software.

Career Growth & Learning Opportunities

At brighthush, we view every role as a stepping stone toward greater responsibility. As a Customer Experience Coordinator, you will:

• Advance to senior associate or store management positions through our brighthush Leadership Development Program.
• Participate in cross‑functional projects that expose you to merchandising, supply chain, and marketing initiatives.
• Access ongoing training modules covering customer service excellence, visual merchandising, and leadership fundamentals.
• Benefit from mentorship programs that pair you with seasoned leaders across the organization.
• Earn certifications in retail operations, safety compliance, and inventory management.

Work Environment & Company Culture

brighthush fosters a culture that values:

• Diversity & Inclusion: A welcoming environment where every voice is heard and respected.
• Collaboration: Team‑first mentality that encourages knowledge sharing and collective problem solving.
• Innovation: Continuous improvement mindset that empowers associates to propose and implement new ideas.
• Recognition: Regular acknowledgment of outstanding performance through awards, shout‑outs, and career advancement.
• Work‑Life Balance: Flexible scheduling, paid time off, and supportive policies for personal and family needs.

Compensation, Perks, and Benefits

We offer a competitive starting pay range of $16.00 to $16.50 per hour, with potential for overtime and performance bonuses. In addition to base pay, brighthush provides a comprehensive benefits package that may include:

• Employee discount on merchandise.
• Health, dental, and vision insurance (subject to eligibility).
• 401(k) retirement plan with company match for eligible employees.
• Paid time off, including holidays, vacation, and sick leave.
• Employee assistance program (EAP) and wellness resources.
• Childcare and cell phone discounts.
• Pet insurance and legal assistance.
• Short‑term and long‑term disability coverage.
• Paid parental leave and adoption assistance.
• Auto and home insurance discounts.
• Scholarship and tuition reimbursement programs.

All benefits are subject to eligibility criteria and may change over time. For detailed information, please consult the brighthush benefits portal or contact your local HR representative.

How to Apply

Ready to elevate your retail career and make a tangible impact on customer experience? Submit your application through our careers portal or click the link below to apply directly:

Apply to brighthush – Customer Experience Coordinator

Closing Statement

At brighthush, we’re not just a retailer; we’re a community of passionate individuals dedicated to delivering exceptional value and service. As a Customer Experience Coordinator, you’ll play a vital role in shaping the day‑to‑day experience of millions of shoppers while building a rewarding career path for yourself. If you’re driven, detail‑oriented, and eager to lead a team toward excellence, we invite you to join our dynamic, growth‑oriented organization.

We look forward to welcoming you to the brighthush family, where your talents will be celebrated, your growth will be supported, and your impact will be felt across the globe.