Dynamic Customer Experience Specialist – Multichannel Support & Order Management – Join brighthush's Innovative Service Team

About brighthush

At brighthush, we’re redefining the way people connect with the products and services they love. Our mission is to create seamless, personalized experiences that delight customers at every touchpoint. With a culture rooted in curiosity, collaboration, and continuous improvement, brighthush empowers its people to innovate, grow, and make a real impact. If you thrive in a fast‑moving environment and love turning challenges into opportunities, you’ll feel right at home with us.

Position Overview

We’re looking for a Customer Experience Specialist to become the frontline ambassador of brighthush. In this role, you’ll manage a wide array of customer inquiries, resolve complaints, process orders, and elevate the overall satisfaction score. You’ll work across phone, chat, email, and social media, ensuring every interaction reflects brighthush’s commitment to excellence.

Compensation & Benefits

Competitive salary range: $42,000 – $50,000 per year, commensurate with experience. In addition to a comprehensive benefits package—including health, dental, vision, and a 401(k) plan with company match—brighthush offers:

• Flexible work arrangements (remote, hybrid, or on‑site options)
• Unlimited paid time off and a generous holiday calendar
• Professional development stipend and access to online learning platforms
• Employee wellness programs, including virtual fitness classes and mental health resources
• Team‑building retreats and quarterly town‑hall meetings
• Employee referral bonuses and recognition programs

Key Responsibilities

• Deliver Exceptional Service: Respond to customer inquiries with empathy, professionalism, and efficiency across all channels.
• Resolve Complaints: Identify root causes, propose solutions, and follow up to ensure complete resolution within established timeframes.
• Order Management: Process new orders, modifications, cancellations, and returns accurately using our CRM and order‑processing systems.
• Product Knowledge: Stay current on brighthush’s product catalog and promotions to provide accurate information and upsell opportunities.
• Data Accuracy: Enter and update customer information in the database, ensuring data integrity and compliance with privacy regulations.
• Feedback Loop: Capture customer insights, report trends, and collaborate with product and marketing teams to drive continuous improvement.
• Team Collaboration: Work closely with the support, sales, and fulfillment teams to resolve complex issues and improve service processes.
• Performance Metrics: Meet or exceed key performance indicators such as average handling time, first‑contact resolution, and customer satisfaction scores.

Essential Qualifications

• High school diploma or equivalent; associate’s degree preferred.
• Minimum of 1–2 years of experience in a customer support or service role.
• Proficiency with computers, including MS Office, CRM platforms, and knowledge of basic troubleshooting.
• Excellent verbal and written communication skills.
• Strong problem‑solving abilities and the capacity to remain calm under pressure.
• Ability to multitask and manage time effectively in a fast‑paced environment.
• Experience handling customer complaints and turning negative experiences into positive outcomes.

Preferred Qualifications

• Experience in a B2C or e‑commerce environment.
• Familiarity with ticketing systems such as Zendesk, Freshdesk, or similar.
• Knowledge of basic billing and payment processes.
• Previous exposure to upselling or cross‑selling products.
• Multilingual capabilities (any additional language is a plus).

Core Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering outstanding service and building lasting relationships.
• Communication Excellence: Clear, concise, and friendly communication across all mediums.
• Analytical Thinking: Ability to interpret data, identify patterns, and recommend actionable improvements.
• Adaptability: Comfortable with change, new technologies, and evolving processes.
• Team Player: Collaborative attitude and willingness to support colleagues.
• Attention to Detail: Accuracy in data entry, order processing, and documentation.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from the ground up. As a Customer Experience Specialist, you’ll have the chance to:

• Advance to Senior Support Agent, Team Lead, or Customer Success Manager roles.
• Participate in cross‑functional projects that influence product development and marketing strategies.
• Attend workshops, webinars, and conferences to sharpen your customer service and industry knowledge.
• Receive mentorship from seasoned leaders who are committed to your professional development.
• Earn certifications in customer support, CRM usage, or related fields through our learning stipend.

Work Environment & Culture

brighthush fosters an inclusive, collaborative, and forward‑thinking culture. Our office is designed for creativity and comfort, featuring open spaces, quiet zones, and a vibrant breakroom stocked with healthy snacks. We celebrate diversity, encourage open dialogue, and value each employee’s unique perspective. Whether you’re working from home or in the office, you’ll find a supportive community that thrives on shared success.

How to Apply

Ready to bring your customer‑service expertise to brighthush? Click the link below to submit your application and join a team that values innovation, integrity, and impact.

Apply to this position

We’re Excited to Meet You!

At brighthush, you’ll be part of a mission‑driven organization that places customer delight at the core of everything we do. If you’re eager to make a difference, grow your career, and work in a culture that rewards creativity and dedication, we want to hear from you. Join us and help shape the future of customer experience.