Dynamic Customer Experience Supervisor – Retail Front‑End Leadership & Loyalty Program Champion at brighthush

About brighthush

At brighthush, we’re redefining the off‑price retail experience by blending affordability with style, sustainability, and a relentless focus on customer delight. With a global footprint that spans flagship stores, distribution centers, and a vibrant online presence, brighthush is a Fortune 100 leader that thrives on innovation, diversity, and a culture of continuous improvement. Every day, our teams collaborate across borders, share insights, and push the boundaries of what’s possible in retail. If you’re passionate about creating memorable shopping moments, driving team performance, and building a career that grows with you, brighthush is the place to be.

Why This Role Matters

The Customer Experience Supervisor is the heartbeat of our front‑end operations. You’ll be the face of brighthush, ensuring that every guest who walks through our doors feels welcomed, valued, and eager to return. By leading a high‑performing team of Associates, you’ll translate our brand promise into everyday actions—whether that means mastering the latest loyalty program, maintaining a spotless store environment, or turning a challenging situation into a story of exceptional service.

Key Responsibilities

• Front‑End Leadership: Oversee daily store operations, assign registers, coordinate breaks, and ensure all Associates are equipped to deliver prompt, courteous service.
• Customer Experience Champion: Model outstanding service, engage with guests, and promote loyalty programs to increase repeat visits and average basket size.
• Training & Mentorship: Design and deliver training modules on front‑end principles, product knowledge, and customer interaction techniques. Coach Associates to elevate their performance and confidence.
• Issue Resolution: Address customer concerns swiftly, turning potential complaints into opportunities for delight. Escalate complex issues to management when necessary.
• Store Standards & Safety: Maintain a clean, organized, and safe store environment. Enforce safety protocols and ensure compliance with all labor laws, company policies, and procedures.
• Performance Management: Communicate clear priorities, provide regular feedback, and recognize achievements. Collaborate with management to set and track performance metrics.
• Operational Excellence: Support shrink reduction initiatives, inventory accuracy, and POS coverage. Participate in store audits and continuous improvement projects.
• Team Collaboration: Foster a culture of honesty, integrity, and teamwork. Partner with cross‑functional teams to align on merchandising, promotions, and customer engagement strategies.
• Continuous Learning: Stay current on industry trends, new technologies, and best practices in retail customer experience.

Essential Qualifications

• Minimum of 1 year of retail experience, with at least 6 months in a supervisory or leadership role.
• Strong understanding of merchandising techniques and visual presentation.
• Proven ability to multitask in a fast‑paced environment while maintaining attention to detail.
• Excellent verbal and written communication skills, with a knack for coaching and motivating others.
• Flexibility to work a dynamic schedule, including evenings, weekends, and holidays.
• Demonstrated commitment to customer service excellence and a passion for creating memorable shopping experiences.

Preferred Qualifications

• Experience managing POS systems and coordinating register coverage.
• Background in loyalty program promotion and sales analytics.
• Knowledge of safety and compliance standards in a retail setting.
• Prior exposure to training development and delivery.
• Comfortable with technology tools such as Microsoft Office, POS software, and store management platforms.

Skills & Competencies

• Leadership & Coaching: Ability to inspire, develop, and retain high‑performing teams.
• Customer‑Centric Mindset: Deep empathy for guests and a drive to exceed expectations.
• Problem‑Solving: Quick decision‑making under pressure with a focus on positive outcomes.
• Analytical Thinking: Use data to inform decisions, track performance, and identify improvement opportunities.
• Collaboration: Work effectively with peers, supervisors, and cross‑functional partners.
• Adaptability: Thrive in a constantly evolving retail landscape.

Career Growth & Learning Opportunities

At brighthush, we believe that your growth is our success. As a Customer Experience Supervisor, you’ll have access to:

• Structured leadership development programs that prepare you for senior management roles.
• Mentorship from seasoned executives who share their insights and guidance.
• Cross‑training across departments—merchandising, supply chain, and e‑commerce—to broaden your skill set.
• Opportunities to lead special projects, such as store redesigns or new loyalty initiatives.
• Continuous learning through workshops, webinars, and industry conferences.

Work Environment & Culture at brighthush

Our culture is built on four pillars: Integrity, Innovation, Inclusion, and Impact. You’ll find a workplace where:

• Every voice is heard and valued—regardless of background or experience.
• Ideas are encouraged, tested, and celebrated.
• Team members support one another, fostering a sense of belonging and camaraderie.
• Work‑life balance is respected, with flexible scheduling and generous time‑off policies.

Compensation & Benefits

While specific salary ranges vary by location and experience, brighthush offers a competitive package that includes:

• Base salary commensurate with experience and market benchmarks.
• Performance‑based incentives tied to store metrics and customer satisfaction.
• Comprehensive benefits: medical, dental, vision, HSA, and FSA options.
• 401(k) retirement plan with company match for eligible employees.
• Paid parental leave, holidays, vacation, and sick days.
• Employee discounts on merchandise, cell phone plans, and childcare services.
• Professional development stipend and tuition reimbursement for relevant courses.
• Wellness programs, including an Employee Assistance Program (EAP) and smoking cessation support.
• Pet insurance, legal insurance, and credit union membership benefits.
• Referral bonuses for bringing talented friends and family into the brighthush family.

How to Apply

Ready to elevate your career and make a tangible impact on millions of shoppers worldwide? Submit your application through our careers portal or click the link below to start the process. We’re excited to learn how your passion for customer experience and leadership can help us continue to set the standard in retail excellence.