Dynamic Customer Experience Supervisor – Retail Operations & Team Leadership – brighthush

About brighthush

brighthush is a global leader in the off‑price retail industry, known for delivering exceptional value and an unparalleled shopping experience to millions of customers worldwide. With a vibrant culture that celebrates diversity, innovation, and continuous learning, brighthush empowers its people to grow, collaborate, and make a real impact. Whether you’re working in one of our flagship stores, distribution centers, or corporate hubs, you’ll find a supportive environment that nurtures talent and rewards performance.

Why Join brighthush?

At brighthush, we believe that great customer service starts with great people. As a Customer Experience Supervisor, you’ll be at the heart of our mission to create memorable moments for every shopper. You’ll lead a dynamic team, drive operational excellence, and shape the culture of service excellence that sets brighthush apart in a competitive marketplace.

Key Responsibilities

• Team Leadership & Development: Oversee a high‑performing front‑of‑store team, assigning registers, coordinating breaks, and ensuring coverage during peak periods.
• Customer Service Excellence: Model courteous, proactive customer interactions, resolve concerns swiftly, and maintain a welcoming store environment.
• Training & Mentoring: Design and deliver training programs on front‑end principles, loyalty program promotion, and personalized customer engagement.
• Operational Management: Ensure compliance with store plans, merchandising standards, and safety protocols; prioritize tasks and communicate effectively with management.
• Performance & Feedback: Provide constructive feedback, recognize achievements, and collaborate with management on associate development plans.
• Program Promotion: Champion brighthush credit and loyalty programs, driving enrollment and maximizing customer lifetime value.
• Loss Prevention & Safety: Participate in shrink reduction initiatives and maintain a safe, secure environment for staff and shoppers.
• Continuous Improvement: Identify opportunities to enhance customer experience, streamline processes, and elevate store performance.

Essential Qualifications

• Minimum 1 year of retail experience, with at least 6 months in a supervisory or leadership role.
• Strong understanding of merchandising techniques and visual standards.
• Excellent communication, organizational, and multitasking skills.
• Ability to adapt quickly to changing priorities and unexpected situations.
• Proven ability to train and motivate a diverse team.
• Flexibility to work a variety of shifts, including evenings, weekends, and holidays.
• Commitment to upholding brighthush’s values of honesty, integrity, and confidentiality.

Preferred Qualifications

• Experience with POS systems and cash handling procedures.
• Knowledge of loss prevention strategies and safety compliance.
• Data‑driven mindset: comfortable analyzing sales metrics and customer feedback.
• Previous experience in a fast‑paced retail environment with high customer traffic.

Skills & Competencies

• Leadership & Team Building
• Customer Relationship Management
• Problem Solving & Decision Making
• Time Management & Prioritization
• Conflict Resolution & Empathy
• Attention to Detail & Accuracy
• Adaptability & Resilience
• Technology Proficiency (POS, Microsoft Office, Retail Software)

Career Growth & Learning Opportunities

At brighthush, your career path is defined by your ambition and performance. As a Customer Experience Supervisor, you’ll gain:

• Hands‑on leadership experience that prepares you for store management or corporate roles.
• Access to brighthush’s Learning & Development portal, featuring courses on retail operations, leadership, and customer engagement.
• Mentorship from senior leaders who have successfully advanced within the organization.
• Opportunities to participate in cross‑functional projects, expanding your skill set beyond the front‑of‑store.
• Clear performance metrics that align with brighthush’s growth objectives, enabling you to track progress and celebrate achievements.

Work Environment & Culture

brighthush fosters a culture of inclusion, collaboration, and continuous improvement. Our employees enjoy:

• A supportive, open‑door management style that encourages feedback and innovation.
• Team‑building events, community service initiatives, and employee recognition programs.
• Flexible scheduling options to accommodate life outside of work.
• Access to employee resource groups that promote diversity and belonging.
• A commitment to sustainability, with initiatives that reduce waste and promote responsible sourcing.

Compensation & Benefits

While the starting hourly rate for this role ranges from $17.50 to $18.00, your compensation will reflect your experience, performance, and contributions to brighthush’s success. In addition to competitive pay, you’ll enjoy:

• Comprehensive health, dental, and vision plans (including HSA and FSA options).
• 401(k) retirement plan with company match.
• Paid time off, including holidays, vacation, and sick leave.
• Employee discounts on brighthush merchandise.
• Life and disability insurance options.
• Professional development stipend and tuition reimbursement for relevant courses.
• Employee assistance program (EAP) for personal and work‑related support.
• Wellness initiatives, including on‑site fitness classes and wellness challenges.
• Access to a corporate credit union and financial planning resources.

How to Apply

If you’re ready to lead a passionate team, elevate the customer experience, and grow your career at a world‑class retailer, we want to hear from you. Submit your application through the brighthush careers portal, and let’s create unforgettable shopping moments together.

brighthush is an Equal Opportunity Employer

brighthush considers all qualified applicants without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or any other protected status. We provide reasonable accommodations to qualified individuals with disabilities in accordance with applicable laws.