Dynamic Customer Onboarding Specialist I – Bilingual French/English – Micro & Small Fleet Excellence – Remote (U.S.) – Brighthush

About Brighthush

Brighthush is a forward‑thinking, technology‑driven fintech company that empowers businesses worldwide to streamline payments, manage fleets, and unlock new revenue streams. With a mission to simplify complex financial processes, Brighthush has become a trusted partner for small and medium‑sized enterprises, helping them grow faster and more efficiently. Our culture is built on innovation, collaboration, and a relentless focus on customer success. As a fully remote organization, we bring together top talent from across the United States, fostering a flexible, inclusive, and high‑performance environment.

Why Join Brighthush?

• Impactful Work: You’ll be the first point of contact for our Micro and Small Fleet customers, shaping their experience from day one and ensuring they get the most value from our platform.
• Growth Opportunities: Brighthush is expanding rapidly. Successful onboarding specialists often move into senior support roles, product management, or sales enablement positions.
• Remote Flexibility: Work from anywhere in the U.S. with a flexible schedule that respects your work‑life balance.
• Competitive Compensation: Base salary range of $22.00 – $28.50 per hour, with performance bonuses and a comprehensive benefits package.
• Learning & Development: Access to online courses, mentorship programs, and internal knowledge bases to continuously sharpen your skills.

Key Responsibilities

As a Customer Onboarding Specialist I, you will be the linchpin in our onboarding process, ensuring a seamless transition for Micro and Small Fleet customers from application to activation. Your day‑to‑day tasks will include:

• Salesforce Queue Management: Monitor and respond to incoming customer applications, declines, and support tickets with precision and speed.
• Automated Engagement Oversight: Track early engagement campaigns, nurture leads through automated email journeys, and maintain a shared inbox with sales representatives.
• Fleet Enrollment Support: Assist customers in enrolling their fleets, ensuring all required documentation is collected and verified.
• Account Setup & Data Validation: Execute account creation, perform data checks, and maintain high accuracy standards to prevent downstream issues.
• Customer Education: Deliver clear, concise explanations of program features and functionality during onboarding interactions.
• Issue Identification & Escalation: Spot potential roadblocks, communicate them to the relevant teams, and follow up until resolution.
• Cross‑Functional Collaboration: Partner with Sales, Product, and Technical Support to ensure a smooth handoff and continuous improvement of onboarding workflows.
• Timeline & Expectation Management: Keep customers informed about onboarding milestones, manage expectations, and deliver on promised timelines.

Essential Qualifications

• 0–2 years of experience in customer service, onboarding, or a related field.
• Fluency in both French and English, with excellent verbal and written communication skills.
• Strong customer‑service orientation and a passion for delivering exceptional experiences.
• Proficiency in Salesforce (or similar CRM) and familiarity with onboarding tools such as Siebel or Genesys.
• Advanced skills in Microsoft Office Suite and Google Workspace.
• Exceptional attention to detail, accuracy, and organizational abilities.
• Basic problem‑solving skills and the confidence to handle customer objections.
• Time‑management skills that allow you to juggle multiple tasks and deadlines.

Preferred Qualifications

• Experience working in a fintech or SaaS environment.
• Knowledge of fleet management or payment processing solutions.
• Prior exposure to automated email marketing platforms.
• Experience with data validation and quality assurance processes.

Skills & Competencies

• Communication: Ability to convey complex information in a clear, concise manner.
• Analytical Thinking: Strong data‑driven mindset to identify trends and root causes.
• Adaptability: Thrive in a fast‑paced, evolving environment.
• Team Player: Collaborate effectively with cross‑functional teams.
• Customer‑Centric Mindset: Put the customer at the center of every decision.

Career Growth & Learning Benefits

At Brighthush, we believe in nurturing talent. As a Customer Onboarding Specialist I, you’ll have access to:

• Mentorship from senior onboarding and product leaders.
• Regular training sessions on new product features, industry trends, and customer success best practices.
• Opportunities to transition into senior onboarding, product management, or sales enablement roles.
• Annual performance reviews that align your career goals with company objectives.

Work Environment & Company Culture

Brighthush is a fully remote, diverse, and inclusive workplace. We value:

• Flexibility: Choose your own hours and work from any U.S. location.
• Collaboration: Daily stand‑ups, virtual coffee chats, and cross‑team projects keep us connected.
• Innovation: A culture that encourages experimentation, continuous improvement, and creative problem‑solving.
• Recognition: Regular shout‑outs, spot bonuses, and team celebrations for outstanding contributions.

Compensation & Benefits

Brighthush offers a competitive compensation package that includes:

• Base Salary: $22.00 – $28.50 per hour, commensurate with experience and performance.
• Performance Bonuses: Quarterly or annual bonuses based on individual and team metrics.
• Health & Wellness: Comprehensive medical, dental, and vision insurance plans.
• Retirement Savings: 401(k) plan with company match.
• Paid Time Off: Generous vacation, sick leave, and paid holidays.
• Financial Wellness: Health Savings Account (HSA), Flexible Spending Account (FSA), and tuition reimbursement.
• Life & Disability Insurance: Coverage to protect you and your family.
• Professional Development: Access to online learning platforms and conference sponsorships.

How to Apply

Ready to make a real difference for our customers and grow your career at Brighthush? Click the link below to submit your application and join our dynamic team.

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Conclusion

Brighthush is looking for a proactive, bilingual Customer Onboarding Specialist I who thrives in a fast‑moving, customer‑centric environment. If you’re passionate about delivering exceptional onboarding experiences, enjoy working with cutting‑edge technology, and want to grow within a supportive, remote organization, we want to hear from you. Join us and help shape the future of fleet management and fintech solutions for businesses worldwide.