Dynamic Customer Relations Associate – Hybrid & Remote – Empowering Families with Brighthush Benefits Expertise in Lincoln, NE

About brighthush

brighthush is more than a benefits provider – we are a movement dedicated to transforming how families protect their futures. By marrying cutting‑edge technology with a customer‑first philosophy, we simplify the complex world of health, wellness, and financial coverage. Our mission is simple yet powerful: empower every client to make confident, informed decisions that safeguard their health, wealth, and peace of mind.

Founded on the belief that protection should be accessible, transparent, and personalized, brighthush has become a trusted name across the Midwest and beyond. Our dedicated team works tirelessly to demystify benefit plans, streamline enrollment, and provide real‑time support that turns uncertainty into confidence. Whether you’re a solo entrepreneur, a growing small business, or a large enterprise, we partner with you to deliver tailored coverage solutions that fit your unique needs.

Why Lincoln, NE? Why Remote? Why brighthush?

Lincoln, NE is more than a city – it’s a vibrant community where innovation meets tradition. The city’s thriving economy, supportive local businesses, and high quality of life make it an ideal hub for professionals who value work‑life balance and community engagement. Whether you’re a local resident or a remote worker from across the country, you’ll find a welcoming environment that prioritizes flexibility, learning, and purpose.

At brighthush, we’ve designed a hybrid model that brings the best of both worlds. Our on‑site office in Lincoln offers a collaborative space for brainstorming, training, and team building, while our remote framework empowers you to work from wherever you feel most productive. This flexibility ensures you can maintain a healthy balance between personal commitments and professional growth.

Position Overview

We’re seeking an energetic, customer‑centric Customer Relations Associate to serve as the first point of contact for our clients. In this entry‑level role, you’ll provide clear, accurate information about benefits plans, guide clients through enrollment, and resolve any questions or concerns. If you’re passionate about helping people, thrive in a fast‑paced environment, and want a career that offers unlimited earning potential, this is the perfect launchpad.

Key Responsibilities

• Serve as the primary liaison for clients via phone, email, and online chat, delivering prompt, friendly, and accurate support.
• Explain benefit plans, coverage options, and eligibility criteria in simple, jargon‑free language.
• Assist clients through the entire enrollment journey— from initial sign‑up to plan changes and renewals.
• Maintain meticulous records of client interactions, ensuring all documentation is up‑to‑date for both internal teams and external stakeholders.
• Identify client needs and recommend appropriate product solutions that align with their goals.
• Collaborate cross‑functionally with underwriting, billing, and technical teams to resolve issues and streamline service delivery.
• Stay current on industry trends, regulatory updates, and new product offerings to provide the most relevant guidance.
• Participate in ongoing training sessions, workshops, and mentorship programs to continuously improve your knowledge and skill set.
• Track and report on key performance metrics, such as call resolution time, customer satisfaction scores, and enrollment conversion rates.
• Contribute to the development of knowledge base articles and FAQs to improve self‑service options for clients.

Essential Qualifications

• Exceptional verbal and written communication skills, with a knack for active listening.
• A genuine customer‑first mindset and a passion for helping others succeed.
• Self‑motivation and the ability to work independently while thriving in a team environment.
• Strong organizational skills and the capacity to manage multiple priorities simultaneously.
• Basic computer proficiency, including experience with Zoom, Microsoft Office, and CRM platforms.
• Adaptability, coachability, and a continuous learning attitude.
• High school diploma or equivalent; a college degree is a plus.
• Prior customer service or administrative experience—though we’ll provide comprehensive training if you’re new to the field.

Preferred (but not required)

• Experience in the benefits or insurance industry.
• Knowledge of compliance regulations such as HIPAA, ACA, or ERISA.
• Proficiency in additional languages (Spanish, French, Mandarin, etc.).
• Experience with data analytics tools or reporting dashboards.

Skills & Competencies

• Customer‑Centric Communication: Ability to translate complex benefit terminology into clear, relatable explanations.
• Problem‑Solving: Quick thinking to resolve client issues while maintaining a positive tone.
• Data Integrity: Attention to detail in documenting interactions and updating client records.
• Technology Savvy: Comfortable navigating CRM systems, knowledge bases, and virtual collaboration tools.
• Time Management: Prioritizing tasks in a high‑volume environment without sacrificing quality.
• Team Collaboration: Willingness to share insights, support peers, and contribute to continuous improvement initiatives.
• Adaptability: Ability to thrive in a fast‑changing environment and embrace new processes.
• Empathy & Emotional Intelligence: Understanding client concerns and responding with genuine care.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from the ground up. Your journey begins with a comprehensive onboarding program that includes:

• Structured mentorship from seasoned Customer Relations Specialists.
• Hands‑on training with our state‑of‑the‑art CRM and benefits platform.
• Access to a library of e‑learning modules covering industry regulations, product knowledge, and soft‑skill development.

From there, you can explore a variety of career pathways:

• Progress to Senior Customer Relations Specialist or Team Lead roles.
• Transition into Sales, Marketing, or Product Development teams, leveraging your deep client insights.
• Earn certifications in benefits administration, compliance, or customer experience management.
• Participate in leadership development programs designed to prepare high‑potential employees for executive roles.

Work Environment & Culture

brighthush blends a fast‑paced, results‑driven atmosphere with a supportive, people‑first culture. Our core values—Transparency, Curiosity, Collaboration, and Impact—guide every decision we make. We celebrate diversity, foster open dialogue, and encourage every team member to contribute ideas that shape our future.

Highlights of our culture include:

• Quarterly team retreats that combine learning, networking, and fun.
• Monthly wellness challenges that promote physical and mental health.
• Regular “Ask Me Anything” sessions with senior leaders to keep communication lines open.
• Peer‑to‑peer recognition programs that celebrate everyday wins.
• Inclusive events that honor cultural holidays and personal milestones.
• Flexible work arrangements that respect personal commitments.
• Opportunities to volunteer and give back to the community through our corporate social responsibility initiatives.

Compensation & Perks

While specific figures vary by role and experience, you can expect:

• Competitive base salary ranging from $45,000 to $60,000 annually.
• Uncapped commission structure with quarterly bonuses.
• Health, dental, vision, and life insurance coverage.
• 401(k) retirement plan with company match.
• Paid time off (vacation, sick leave, holidays) plus a flexible holiday policy.
• Professional development stipend and tuition reimbursement.
• Employee wellness program, including gym memberships and mental health resources.
• Annual company retreats and social events.
• Technology stipend for remote work setup.
• Employee stock purchase plan (ESPP) to share in the company’s success.

How to Apply

If you’re ready to launch a rewarding career where your impact is felt every day, we invite you to apply. Submit your resume and a brief cover letter outlining why you’re excited about the Customer Relations Associate role at brighthush. We’re eager to meet passionate, driven individuals who want to grow with us.

Join brighthush – Where Your Career Meets Purpose

At brighthush, we’re not just hiring employees; we’re building a team of dedicated professionals who believe in making a difference. If you’re ready to bring your energy, empathy, and ambition to a company that values growth, innovation, and community, apply today and start your journey toward a fulfilling, high‑earning career.