Dynamic Customer Sales & Service Representative – Brighthush – Expert in Upselling, Billing Resolution, and Customer Experience

About Brighthush

Brighthush is a forward‑thinking telecommunications powerhouse that redefines the way people connect, communicate, and collaborate. With a portfolio that spans cutting‑edge mobile, broadband, and cloud solutions, Brighthush is committed to delivering seamless, reliable, and innovative services to millions of customers worldwide. Our mission is simple: to empower every individual and business with the tools they need to thrive in a digital age.

At Brighthush, we believe that technology is only as powerful as the people who use it. That’s why we invest heavily in our most valuable asset—our people. From dynamic training programs to a culture that celebrates curiosity, collaboration, and continuous improvement, Brighthush offers a workplace where talent is nurtured, ideas are shared, and careers flourish.

Why Join Brighthush?

• Impactful Work: Every call you handle, every solution you provide, directly enhances the experience of millions of customers.
• Growth & Development: Access to industry‑leading training, mentorship, and career‑pathing opportunities.
• Inclusive Culture: A diverse, inclusive, and supportive environment where your voice matters.
• Competitive Compensation: Base salary, performance bonuses, and a comprehensive benefits package.
• Work‑Life Balance: Flexible scheduling, remote options, and generous paid time off.

Key Responsibilities

As a Customer Sales & Service Representative at Brighthush, you will be the frontline advocate for our customers, ensuring their needs are met with professionalism, empathy, and efficiency. Your day‑to‑day tasks will include:

• Answering inbound calls and responding to installation, upgrade, and disconnection requests with a friendly, solution‑oriented approach.
• Identifying customer needs and proactively upselling Brighthush products and services that align with their goals.
• Resolving inquiries and disputes related to service, billing, and policy, ensuring a smooth and satisfactory resolution.
• Verifying service order accuracy, making necessary corrections, and coordinating with internal teams to guarantee flawless execution.
• Negotiating collection of overdue bills while maintaining a positive customer relationship.
• Maintaining accurate, up‑to‑date records in the CRM system, ensuring data integrity and compliance with company policies.
• Collaborating with cross‑functional teams—technical support, billing, and field operations—to deliver a cohesive customer experience.
• Participating in continuous improvement initiatives, providing feedback on processes, and suggesting innovative solutions.

Essential Qualifications

• Minimum of 2 years of experience in a customer service or sales role within the telecommunications or related industry.
• Proven track record of meeting or exceeding sales targets and customer satisfaction metrics.
• Strong communication skills—both verbal and written—across diverse audiences.
• Proficiency with CRM platforms (e.g., Salesforce, Zendesk) and Microsoft Office Suite.
• Ability to handle high‑volume call environments while maintaining composure and professionalism.
• Basic understanding of billing processes, service order workflows, and collection procedures.
• Problem‑solving mindset with a focus on customer outcomes.
• Adaptability to changing priorities and a willingness to learn new technologies.

Preferred Qualifications

• Experience with call‑center metrics such as Average Handle Time (AHT), First Call Resolution (FCR), and Net Promoter Score (NPS).
• Knowledge of Brighthush’s product suite, including mobile plans, broadband packages, and cloud services.
• Multilingual capabilities—especially in Spanish, Mandarin, or other high‑demand languages.
• Prior exposure to upselling and cross‑selling strategies in a subscription‑based environment.
• Certification in customer service or sales excellence (e.g., Certified Customer Experience Professional).

Core Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering exceptional service and building lasting relationships.
• Sales Acumen: Ability to identify opportunities, articulate value, and close deals.
• Communication: Clear, concise, and persuasive communication tailored to the customer’s level of understanding.
• Technical Aptitude: Quick learner who can navigate multiple systems and troubleshoot basic technical issues.
• Time Management: Efficiently juggle multiple tasks while meeting deadlines.
• Collaboration: Works seamlessly with teammates across departments to achieve shared goals.
• Resilience: Maintains composure under pressure and turns challenges into opportunities.

Career Growth & Learning Opportunities

At Brighthush, your career path is as dynamic as the industry we serve. We offer:

• Structured onboarding and mentorship programs to accelerate your learning curve.
• Regular training sessions on new products, sales techniques, and customer‑experience best practices.
• Clear progression tracks—from Senior Representative to Team Lead, Manager, and beyond.
• Cross‑functional rotation programs that expose you to technical support, product management, and marketing.
• Leadership development workshops and access to industry conferences.
• Internal job boards and a culture that encourages lateral moves to broaden skill sets.

Work Environment & Culture

Brighthush thrives on a culture of innovation, inclusivity, and empowerment. Our environment is characterized by:

• Open communication channels—town halls, Slack communities, and regular one‑on‑ones.
• Employee resource groups that celebrate diversity and foster belonging.
• Community outreach initiatives—volunteer days, sustainability projects, and tech‑for‑good hackathons.
• Modern, ergonomic workspaces with state‑of‑the‑art collaboration tools.
• Flexible work arrangements—remote, hybrid, and flexible hours to support work‑life harmony.

Compensation & Benefits

While specific figures vary by role and location, Brighthush offers a competitive compensation package that includes:

• Base salary commensurate with experience and market benchmarks.
• Performance‑based bonuses tied to individual and team metrics.
• Health, dental, and vision insurance plans with generous coverage options.
• 401(k) retirement plan with company match.
• Paid time off, including vacation, sick leave, and personal days.
• Employee wellness programs—mental health resources, gym memberships, and wellness stipends.
• Professional development budget for courses, certifications, and conferences.
• Employee discount programs on Brighthush products and services.

How to Apply

Ready to elevate your career and make a tangible impact? Join Brighthush as a Customer Sales & Service Representative and become part of a team that values innovation, customer obsession, and personal growth.

Click the link below to submit your application and take the first step toward an exciting future with Brighthush.

Apply to Brighthush Today

We’re Excited to Meet You!

At Brighthush, we’re not just building a company—we’re building a community of passionate, driven professionals who are eager to shape the future of connectivity. If you’re ready to bring your expertise, enthusiasm, and customer‑first mindset to a place where your contributions truly matter, we want to hear from you.

Apply now and start your journey with Brighthush—where your career meets purpose, innovation, and limitless possibilities.