Dynamic Remote Travel Consultant – Customer Service & Vacation Package Specialist for Global Leisure & Business Travel

About brighthush

brighthush is a trailblazing travel solutions provider that has redefined the way people experience the world. With a global footprint and a passion for creating unforgettable journeys, we empower travelers to explore new horizons, celebrate milestones, and achieve business objectives—all while enjoying seamless, personalized service. Our team of dedicated professionals thrives on creativity, curiosity, and a commitment to excellence. As travel continues to rebound worldwide, brighthush is expanding its remote workforce to bring the magic of travel to customers across the United States.

Key Responsibilities

As a Remote Travel Consultant at brighthush, you will be the first point of contact for clients seeking to book leisure, business, wedding, or sports travel. Your role will blend customer service, sales, and creative package design to deliver exceptional experiences.

• Consultation & Needs Assessment: Engage with clients via phone, email, or chat to understand their travel goals, preferences, and budget constraints.
• Travel Planning & Booking: Research, compare, and secure flights, accommodations, ground transportation, and activity reservations that align with client expectations.
• Package Creation: Curate customized vacation packages that combine lodging, dining, tours, and special events into cohesive itineraries.
• Customer Support: Provide proactive assistance before, during, and after travel, resolving issues and ensuring client satisfaction.
• Sales & Upselling: Identify opportunities to enhance travel experiences through add‑ons, upgrades, and exclusive offers, contributing to revenue growth.
• Documentation & Reporting: Maintain accurate records of bookings, client preferences, and transaction details in our CRM system.
• Continuous Learning: Stay current on industry trends, destination highlights, and new travel products to offer informed recommendations.

Essential Qualifications

• High school diploma or equivalent; bachelor’s degree preferred.
• Minimum of 1 year of customer service or sales experience, preferably in a travel or hospitality context.
• Strong verbal and written communication skills in English.
• Proficiency with computers, laptops, and internet connectivity; reliable high‑speed broadband required.
• Self‑motivated, coachable, and eager to learn new tools and processes.
• Positive, energetic demeanor with a genuine passion for helping others discover the world.
• Ability to work independently in a remote setting while meeting performance metrics.

Preferred Qualifications

• Experience in travel booking platforms (e.g., Amadeus, Sabre, Expedia, or similar).
• Knowledge of travel industry regulations, visa requirements, and safety protocols.
• Previous exposure to wedding, sports, or corporate travel planning.
• Multilingual abilities or cultural fluency that enhances client interactions.
• Certification in travel or tourism (e.g., Certified Travel Associate, Certified Travel Counselor).

Skills & Competencies

• Customer‑Centric Mindset: Anticipate client needs and deliver personalized solutions.
• Problem‑Solving: Quickly address travel disruptions and find creative resolutions.
• Attention to Detail: Ensure accuracy in itineraries, pricing, and documentation.
• Time Management: Balance multiple client requests while meeting deadlines.
• Tech Savvy: Navigate booking engines, CRM systems, and communication tools with ease.
• Team Collaboration: Work closely with colleagues across departments to optimize client outcomes.
• Adaptability: Thrive in a fast‑paced, evolving travel landscape.

Career Growth & Development

At brighthush, we believe in nurturing talent and unlocking potential. Your journey with us can evolve in several exciting directions:

• Senior Travel Consultant: Lead complex itineraries, mentor new hires, and influence product development.
• Travel Sales Manager: Oversee a team of consultants, drive revenue targets, and shape sales strategy.
• Product Development Specialist: Collaborate with partners to design innovative travel packages and experiences.
• Global Operations Lead: Manage cross‑regional initiatives, streamline processes, and enhance operational efficiency.

We provide comprehensive training, industry certifications, and continuous learning opportunities to help you advance your career.

Work Environment & Culture

brighthush champions a flexible, inclusive, and supportive culture. As a fully remote role, you’ll enjoy:

• Flexible scheduling that accommodates your lifestyle.
• Access to a collaborative virtual workspace and real‑time communication tools.
• A culture that values work‑life balance, mental well‑being, and personal growth.
• Regular virtual team events, knowledge‑sharing sessions, and community initiatives.
• A commitment to diversity, equity, and inclusion—every voice matters.

Compensation & Benefits

While specific figures vary based on experience and performance, brighthush offers a competitive base salary complemented by:

• Commission and bonus structures tied to sales and customer satisfaction metrics.
• Health, dental, and vision insurance options (for eligible employees).
• Paid time off, holidays, and flexible vacation policies.
• Employee assistance programs and wellness resources.
• Travel perks, including discounted rates on flights, hotels, and experiences.
• Professional development budget for certifications, conferences, and courses.

How to Apply

If you’re ready to turn your passion for travel into a rewarding career, we invite you to join brighthush. Submit your resume and a brief cover letter highlighting why you’re the perfect fit for this role. Let’s create unforgettable journeys together!