Dynamic Customer Service & Order‑to‑Cash Specialist – Global Drop‑Ship & Supply Chain Excellence

About brighthush

For more than a century and a half, brighthush has been at the forefront of mobility innovation. From pioneering high‑performance synthetic lubricants to fueling world‑class motorsports, brighthush has consistently pushed the boundaries of what’s possible in the automotive and industrial sectors. Today, brighthush operates in over 160 countries, delivering cutting‑edge solutions that keep engines running smoothly and businesses moving forward.

At brighthush, we don’t just sell products – we create experiences. Our culture is built on curiosity, collaboration, and a relentless pursuit of excellence. We believe that every customer interaction is an opportunity to strengthen relationships, streamline processes, and drive sustainable growth.

Why This Role Matters

As a Customer Service & Order‑to‑Cash Specialist, you will be the linchpin that connects our global customers, distributors, logistics partners, and internal teams. Your expertise will ensure that every order, from the moment it is placed to the final payment, is executed flawlessly. In a fast‑paced, international environment, your problem‑solving skills and customer‑centric mindset will directly influence customer satisfaction, operational efficiency, and revenue growth.

Key Responsibilities

• End‑to‑End Order‑to‑Cash Management – Oversee the entire O2C cycle for drop‑shipment and local orders, guaranteeing accurate, timely execution.
• Customer Champion – Serve as the primary point of contact for customers, distributors, and commercial teams. Proactively communicate order status, product availability, shipment updates, and resolve inquiries, claims, and delivery issues.
• Platform Adoption Support – Drive adoption of brighthush’s B2B ordering platform by providing training, troubleshooting, and best‑practice guidance.
• Operations & Supply Chain Coordination – Partner with headquarters, logistics teams, and third‑party logistics (3PL) providers to ensure seamless order fulfillment and on‑time deliveries.
• Documentation & Compliance – Manage import and shipping documentation, including Bills of Lading, commercial invoices, packing lists, and related trade documents. Ensure compliance with international trade regulations.
• Inventory & Risk Monitoring – Track inventory availability, supply risks, and delivery plans. Provide insights to mitigate disruptions and optimize stock levels.
• Billing & Financial Support – Collaborate with finance to reconcile invoices, resolve billing discrepancies, and support revenue recognition.
• Reporting & Analytics – Generate and analyze key performance indicators (KPIs) for customer service and logistics. Build dashboards in SAP and Power BI to provide actionable insights.
• Process Improvement Initiatives – Identify opportunities to simplify processes, enhance customer experience, and increase operational efficiency. Champion automation projects and data quality enhancements.
• Stakeholder Collaboration – Build strong relationships with cross‑functional teams, influence decision‑making, and manage complex customer situations with diplomacy and resilience.

Essential Qualifications

• Bachelor’s degree in Supply Chain, Logistics, International Trade, Business, or a related discipline.
• Minimum of 5 years’ experience managing O2C processes in domestic and/or international settings.
• Proficient in SAP, especially sales order management and billing modules.
• Solid understanding of import/export operations, shipping documentation, and customer service workflows.
• Advanced Excel skills; experience with Power BI, dashboards, reporting, and process automation is a plus.
• Native‑level Spanish and fluent English (written and spoken).
• Strong organizational, analytical, and problem‑solving abilities with meticulous attention to detail.
• Proven track record of building relationships, influencing stakeholders, and managing complex customer scenarios.
• Proactive, resilient, and customer‑focused mindset with a continuous improvement orientation.

Preferred Qualifications

• Experience in a high‑volume, global drop‑shipment environment.
• Knowledge of advanced supply chain technologies (e.g., TMS, WMS, EDI).
• Certifications in Supply Chain Management (CSCP, APICS) or Project Management (PMP, Prince2).
• Experience with data‑driven decision making and process automation tools.

Skills & Competencies

• Customer‑Centricity – Passion for delivering exceptional service and turning challenges into opportunities.
• Analytical Thinking – Ability to dissect complex data sets, identify trends, and recommend actionable solutions.
• Communication – Clear, concise, and persuasive communication across all levels, both written and verbal.
• Collaboration – Comfortable working in cross‑functional teams and building consensus.
• Adaptability – Thrive in a fast‑changing, dynamic environment with shifting priorities.
• Technical Proficiency – Comfortable with SAP, Power BI, Excel, and other enterprise tools.
• Project Management – Ability to lead initiatives, manage timelines, and deliver results.

Career Growth & Learning Opportunities

At brighthush, your professional development is a top priority. You will have access to:

• Structured onboarding and mentorship programs to accelerate your integration.
• Continuous learning pathways, including online courses, certifications, and workshops.
• Rotational assignments across different regions and functions to broaden your skill set.
• Clear career ladders with defined milestones for advancement into senior customer service, operations, or supply chain leadership roles.
• Participation in global projects that shape the future of mobility and supply chain excellence.

Work Environment & Culture

brighthush fosters a culture of co‑creation, where every voice matters. Our hybrid model blends the flexibility of remote work with the collaboration of in‑office teams. You’ll work in our Mexico City headquarters, with the option to telecommute part of the week. Our inclusive environment encourages innovation, celebrates diversity, and rewards high performance.

Compensation, Perks & Benefits

While specific figures vary by role and location, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with experience and market standards.
• Performance‑based bonuses tied to individual and company goals.
• Health, dental, and vision insurance plans.
• Retirement savings plan with company match.
• Generous paid time off, including vacation, sick leave, and public holidays.
• Employee wellness programs, including gym memberships and mental health resources.
• Flexible work arrangements and hybrid work options.
• Employee recognition programs and annual company events.

How to Apply

If you’re ready to join a global leader that values innovation, collaboration, and customer excellence, we’d love to hear from you. Submit your application through the link below and become part of the brighthush family.

Apply to this Job

Join brighthush – Where Performance Is Co‑Created

At brighthush, we don’t just deliver products; we deliver experiences that keep the world moving. As a Customer Service & Order‑to‑Cash Specialist, you’ll be at the heart of our global operations, ensuring that every customer interaction is seamless, efficient, and memorable. If you’re passionate about driving excellence, building relationships, and making a tangible impact in a dynamic international environment, we invite you to apply today and help shape the future of mobility.