Project Manager (Service Operations)
Thumbtack helps millions of people confidently care for their homes.
Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance, and bigger improvements. We help homeowners know projects to do, when to do them, and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.
Thumbtack helps millions of people confidently care for their homes.
Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.
Thumbtack helps millions of people confidently care for their homes.
Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.
About the Service Operations Team
We're a tight-knit team of project management, process, customer experience and workforce management professionals working together to deliver world-class service through operational excellence and strategic enablement. We collaborate closely with frontline Service, Business Apps, QA, Enablement, and Analytics teams to plan and deliver on complex initiatives that improve processes, tools, and how our service operates day-to-day. Our focus is on creating service experiences that are both efficient for our operations team and effective for our customers and pros.
Employee perspective
“I love working at Thumbtack because I get to work with smart and motivated people who push me to do my best…It feels great to be part of a team that creates real impact every day.”
Al — Al
About the role
As a Project Manager within Thumbtack’s Service Operations PMO team, you will be responsible for planning, executing, and overseeing programs that improve our service delivery and operational efficiency. You will work closely with cross-functional teams to ensure that programs are well-structured, risks are managed, and stakeholders are engaged throughout the program lifecycle.
What you’ll do
- Design and implement structured program plans, including detailed task lists, timelines, and resource allocations.
- Identify program dependencies and work with relevant teams to manage and resolve them effectively.
- Conduct regular program meetings to monitor progress, address issues, and facilitate decision-making, demonstrating ownership across functional lines.
- Maintain comprehensive program documentation and reporting to ensure transparency and accountability.
- Collaborate with stakeholders across departments to align program objectives with organizational goals.
- Monitor program risks and develop contingency plans to mitigate potential impacts.
- Support the continuous improvement of program management processes and tools within the team.
- Build expertise quickly in any specialization related to your program assignments.
In order to be successful, you must bring
- At least 5+ years of experience in program or project management, preferably within service operations or a related area, ideally managing concurrent projects.
- Proficiency in project management software (e.g., Jira, Coda, Smartsheet) and familiarity with Agile and Waterfall methodologies.
- Strong analytical and problem-solving skills, with attention to detail.
- Effective communication skills, with the ability to engage and align diverse stakeholders.
- Proven ability to manage risks and navigate complex program challenges.
- Experience in a high-growth, fast-paced technology environment preferred, with a track record of adapting to evolving role responsibilities.
- PMP certification preferred.
- Willingness to work on the graveyard shift.
Thumbtack by the numbers
- $600B+ — opportunity in Thumbtack’s market home services
- 4.5M+ — customers in past 12 months
- 100M — projects started on Thumbtack
- 15M — 5-star reviews
- $3.2B — valuation (as of June 2021)
Supporting you at work and beyond
In addition to our virtual-first model, we offer:
Paid time off
30 days of PTO (pro-rated based on start date), including a week-long, end-of-year shutdown and a 15% night shift differential.
Remote work stipend and internet allowance
PHP 46,600.00 annual stipend to use for professional development, self care, office set-up and more. We also provide PHP 1,500/month internet allowance.
Mental health and financial coaching
12 coaching sessions and 12 therapy sessions for yourself and your dependents. We also offer one-on-one financial guidance from a financial wellness provider.
Inclusive healthcare
HMO coverage includes yourself and up to three of your dependents (two at no cost). We also cover common-law and same-sex domestic partners.
AI Tech Stack
Observe.AI, Forethought, Coda AI, Zoom AI Companion, Atlassian AI, and more. *Access varies based on location, team, and role.
5+ years program/project management experience, proficiency in Jira, Coda, Smartsheet, Agile and Waterfall, strong analytical and communication skills, PMP preferred, willingness to work graveyard shift.
Key Responsibilities
- planning programs
- managing risks
- coordinating stakeholders
Skills & Tools
Jira, Coda, Smartsheet, Observe.AI, Forethought, Zoom AI Companion, Atlassian AI
Job Details
- Category: Project and Program Management
- Seniority: Senior Level
- Commitment: Full Time
- Workplace: Remote — Philippines
- Languages: English
Benefits
- Generous paid time off
About Thumbtack, Inc.
A platform connecting homeowners with local service professionals for home care and improvement. — Industry: Information Technology