Dynamic Customer Service Representative – Activation & Invoicing Specialist – Remote, Full‑Time at brighthush

Welcome to brighthush – Where Customer Journeys Become Seamless Experiences

At brighthush, we’re not just a technology partner; we’re a catalyst for transformation. Our cloud‑centric platform empowers businesses worldwide to orchestrate every touchpoint of the customer lifecycle—from the first click to the last renewal. By marrying subscription management with data‑driven insights, we help our clients deliver frictionless, personalized journeys that drive loyalty and revenue. If you thrive on solving real problems, love learning new tools, and want to be part of a remote‑first culture that values curiosity, collaboration, and impact, you’ll find a home here.

Why brighthush is the Place to Grow Your Career

We believe that every interaction with a customer is an opportunity to create lasting value. That philosophy permeates our hiring, our product, and our culture. At brighthush, you’ll:

• Work alongside a high‑velocity team that celebrates innovation and continuous learning.
• Have your voice heard—your ideas shape product roadmaps and customer experience strategies.
• Enjoy the freedom of a fully remote environment while staying connected through a vibrant digital community.
• Benefit from a clear career ladder that moves from frontline support to leadership and product roles.

Job Summary

We’re looking for a dedicated Customer Service Representative – Activation & Invoicing Specialist to join our remote support squad. In this role, you’ll be the first line of contact for our customers, handling inquiries via phone, email, and chat. You’ll resolve issues related to account activation, subscription management, and invoicing, ensuring a smooth, friction‑free experience. Your work will directly impact customer satisfaction scores, renewal rates, and the overall success of our platform.

Key Responsibilities

• Multi‑Channel Support: Respond to customer inquiries promptly and professionally across phone, email, and live chat.
• Activation & Onboarding: Guide new users through the registration and activation process, ensuring they can access all features quickly.
• Subscription & Billing Management: Handle subscription changes, renewals, cancellations, and resolve billing discrepancies.
• Issue Resolution: Diagnose and resolve technical or procedural issues, escalating when necessary to engineering or product teams.
• Documentation: Log every interaction accurately in our CRM, maintaining a clear audit trail for future reference.
• Performance Metrics: Meet or exceed KPIs such as first‑contact resolution, average handling time, and customer satisfaction (CSAT) scores.
• Continuous Learning: Participate in ongoing training, product updates, and industry best‑practice sessions to keep your knowledge current.
• Cross‑Functional Collaboration: Work closely with Sales, Product, and Engineering to provide feedback and improve the customer journey.
• Positive Attitude: Maintain empathy, patience, and professionalism in every interaction, fostering trust and loyalty.
• Additional Duties: Perform any other related tasks as assigned by your manager.

Essential Qualifications

• Minimum 3 months of customer service experience in a SaaS or subscription‑based environment.
• Hands‑on experience with account activation, subscription lifecycle, and invoicing processes.
• Strong verbal and written communication skills, with the ability to explain complex concepts simply.
• Proficiency in using CRM systems (e.g., brighthush, brighthush) and ticketing tools.
• Comfortable with technology: adept at navigating multiple software applications and troubleshooting basic technical issues.
• Self‑motivated, detail‑oriented, and able to manage time effectively in a remote setting.

Preferred Qualifications

• Experience in a high‑volume support environment with a proven track record of meeting KPIs.
• Knowledge of billing platforms (e.g., brighthush, brighthush) and invoicing best practices.
• Familiarity with customer success metrics and the ability to analyze data to drive improvements.
• Previous exposure to remote work tools such as brighthush, brighthush, and brighthush.
• Multilingual capabilities are a plus, especially in Spanish, French, or Mandarin.

Core Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering exceptional service and turning challenges into opportunities.
• Problem‑Solving: Ability to think critically, diagnose root causes, and propose effective solutions.
• Adaptability: Thrive in a fast‑changing environment and quickly learn new tools or processes.
• Team Collaboration: Communicate clearly with cross‑functional teams and share insights to improve the product.
• Time Management: Prioritize tasks, meet deadlines, and maintain high productivity while working independently.
• Data‑Driven Decision Making: Use metrics and analytics to assess performance and identify improvement areas.

Career Growth & Learning Opportunities

At brighthush, we invest heavily in your professional development. You’ll have access to:

• Structured onboarding and mentorship programs to accelerate your ramp‑up.
• Regular training sessions covering product updates, industry trends, and soft‑skill development.
• Clear career pathways from Customer Support Specialist to Support Manager, Customer Success Lead, or Product Analyst.
• Cross‑departmental projects that broaden your skill set and expose you to new business areas.
• Annual performance reviews with actionable feedback and personalized growth plans.

Work Environment & Culture

Our remote‑first model means you can work from anywhere while staying connected through:

• Weekly virtual team huddles and monthly all‑hands meetings.
• Open communication channels via brighthush, brighthush, and brighthush.
• A culture that celebrates transparency, inclusivity, and continuous improvement.
• Flexible scheduling to accommodate different time zones and personal commitments.

Compensation & Benefits

We offer a competitive salary package that reflects your experience and the value you bring to brighthush. In addition to base pay, you’ll enjoy:

• Government‑mandated benefits (health, dental, vision).
• Retirement savings plan with company matching.
• Life and disability insurance.
• Paid time off, including vacation, sick leave, and a birthday day off.
• Annual bonus and incentive programs tied to company and individual performance.
• Comprehensive health insurance starting on day one.
• Employee referral rewards for bringing in top talent.
• Access to a digital learning platform for skill development.

How to Apply

If you’re ready to make a tangible impact on customer experience and grow your career in a dynamic, tech‑driven environment, we’d love to hear from you. Submit your application through our career portal or click the link below to start your instant interview.

Apply to brighthush Today

Equal Opportunity Employer

brighthush is proud to be an Equal Employment Opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of race, religion, color, national origin, gender, sexual orientation, gender identity, age, veteran status, disability, or any other protected characteristic.

Join the brighthush Family

Experience the thrill of solving real problems, the satisfaction of helping customers succeed, and the freedom of working remotely. At brighthush, your growth is limitless—just like the impact you’ll create. Are you ready to bring your passion for customer service to the next level?