Dynamic Customer Service Representative – Mobile Mobility Solutions & Remote Support Specialist

About brighthush

brighthush is a global pioneer in the assistive technology sector, redefining how people move and live. With a portfolio that ranges from lightweight mobility scooters to advanced robotic exoskeletons, we blend cutting‑edge engineering with a heartfelt commitment to user experience. Our mission is simple yet powerful: empower every individual—whether a senior, a busy parent, or a healthcare professional—to move freely, safely, and with confidence. Operating across continents, we serve a diverse clientele that includes independent seniors, families, hospitals, rehabilitation centers, and corporate wellness programs. At brighthush, we thrive on empathy, collaboration, and a relentless pursuit of excellence. If you are passionate about making a tangible difference in people’s lives while working in a fast‑moving, tech‑savvy environment, brighthush is the place for you.

Why Join brighthush?

When you become part of the brighthush family, you gain access to a wealth of opportunities and benefits that support both your professional growth and personal well‑being. What we offer:

• Competitive compensation that rewards performance and dedication.
• Comprehensive health benefits, including Maxicare HMO coverage for medical, dental, and vision care.
• Flexible remote work options that let you balance life and career.
• Continuous learning opportunities—workshops, certifications, and cross‑functional projects.
• A supportive, inclusive workplace where every voice is heard.
• Clear career pathways—from frontline support to leadership roles in operations, sales, and product development.

About the Role

As a Customer Service Representative at brighthush, you will be the frontline ambassador of our brand. You will interact with customers across multiple channels, ensuring that every interaction reflects our commitment to quality, empathy, and innovation. Your role is pivotal in translating our product vision into real‑world impact for our users.

Key Responsibilities

Your day‑to‑day tasks will include, but are not limited to:

• Responding to customer inquiries via phone, email, and live chat with professionalism, empathy, and accuracy.
• Providing detailed, up‑to‑date information on product features, pricing, rental agreements, and service options.
• Guiding customers through the selection of mobility aids that best match their needs and lifestyle.
• Processing rental agreements, sales transactions, and service requests using our CRM and ERP systems.
• Coordinating with logistics to ensure timely delivery, setup, and follow‑up for all mobility solutions.
• Resolving complaints and issues swiftly, turning challenging situations into positive outcomes.
• Maintaining meticulous records of all customer interactions, transactions, and feedback for continuous improvement.
• Collaborating with sales, technical, and product teams to refine offerings and enhance the overall customer experience.
• Participating in regular training sessions to stay current on new products, policies, and industry best practices.

Essential Qualifications

• High school diploma or equivalent; additional education or certification in customer service, healthcare, or a related field is a plus.
• Proven experience as a customer service representative, preferably in a mobility, healthcare, or technology‑driven environment.
• Strong communication and interpersonal skills, with the ability to connect positively with a diverse range of customers.
• Excellent problem‑solving abilities and the capacity to remain calm under pressure.
• Proficiency in CRM software (e.g., Salesforce, HubSpot) and Microsoft Office; familiarity with ERP systems is advantageous.
• Fluency in English; additional European language skills (e.g., Spanish, French, German) are highly beneficial.
• Experience working remotely or in a freelance capacity, demonstrating self‑discipline and time‑management skills.
• Availability to work weekends, including Saturdays and Sundays, as part of the core support schedule.

Preferred Qualifications

• Background in the mobility or assistive technology industry.
• Experience with logistics coordination or supply‑chain operations.
• Knowledge of healthcare regulations and compliance standards.
• Previous exposure to multilingual customer support environments.
• Demonstrated commitment to continuous learning and professional development.

Skills & Competencies

• Customer‑centric mindset: always putting the customer’s needs first.
• Technical aptitude: quickly mastering new software, tools, and product features.
• Adaptability: thriving in a dynamic, fast‑paced environment.
• Team collaboration: working seamlessly with cross‑functional partners.
• Data‑driven decision making: using metrics to improve service quality.
• Conflict resolution: turning negative experiences into opportunities for loyalty.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from the ground up. As a Customer Service Representative, you will:

• Gain exposure to the full product lifecycle—from design to delivery.
• Participate in mentorship programs that pair you with senior leaders.
• Access internal training modules covering product knowledge, sales techniques, and leadership fundamentals.
• Earn certifications in customer service excellence, product management, or logistics.
• Be considered for promotion to roles such as Customer Success Manager, Operations Coordinator, or even Product Development Lead.

Work Environment & Company Culture

brighthush is committed to creating a workplace that feels like home, even when you’re working from a remote location. We celebrate:

• Inclusivity: a culture where every team member’s background and perspective are valued.
• Flexibility: remote work options that respect personal commitments.
• Innovation: a collaborative environment that encourages creative problem‑solving.
• Recognition: regular shout‑outs, performance bonuses, and milestone celebrations.
• Community: volunteer initiatives and partnerships that give back to the communities we serve.

Compensation & Benefits

We offer a competitive hourly rate of $4 per hour, supplemented by performance‑based incentives that reward exceptional service. In addition:

• Health coverage through Maxicare HMO, covering medical, dental, and vision care.
• Paid time off, including vacation days, sick leave, and public holidays.
• Professional development stipend for courses, certifications, and conferences.
• Employee assistance program for mental health and well‑being support.
• Flexible work schedule options to accommodate personal and family needs.

Work Hours & Scheduling

Our support model is designed to provide comprehensive coverage for our global customer base. The schedule is as follows:

• Full‑time employees: Five‑day shifts, either Wednesday through Sunday or Thursday through Monday.
• Part‑time employees: Minimum of 25 hours per week, with at least 5‑hour shifts on both Saturday and Sunday.
• Shift windows:
  • Monday–Friday: 12:00 PM – 9:30 PM EST
  • Saturday: 12:00 PM – 9:00 PM EST
  • Sunday: 12:00 PM – 8:00 PM EST (exact times may vary based on business needs).

Training Schedule

• Initial training runs Monday through Friday, 9:00 AM – 5:30 PM EST, for 3–4 weeks.
• Candidates must commit to the full training period without schedule changes.

How to Apply

Ready to join a team that values innovation, empathy, and growth? Submit your application through the brighthush portal and let us explore how your skills can help us continue to transform mobility solutions worldwide.