Dynamic Customer Service Specialist – 3PL Operations & Supply Chain Excellence – Join brighthush’s Innovative Logistics Team

About brighthush and the 3PL Customer Service Role

At brighthush, we are redefining the future of supply chain and logistics by blending cutting‑edge technology with a people‑first culture. Our mission is to empower businesses to deliver products faster, more reliably, and with greater transparency. As a leading player in third‑party logistics (3PL), we partner with manufacturers, distributors, and retailers to streamline operations, reduce costs, and enhance customer satisfaction.

We believe that every team member is a catalyst for innovation. Whether you’re handling order entry, resolving shipment queries, or collaborating across departments, your work directly impacts the experience of our clients and the efficiency of our network. If you thrive in a fast‑paced environment, love problem‑solving, and want to make a tangible difference in the logistics industry, brighthush is the place for you.

Key Responsibilities

• Customer Interaction & Order Management: Receive inbound calls, emails, and faxes; accurately capture and process client and pharmacy orders; provide real‑time status updates and confirmations.
• ERP & Pick Ticket Processing: Utilize our ERP system to generate pick tickets, select appropriate carriers, and ensure on‑time delivery of shipments.
• Cross‑Functional Collaboration: Communicate regularly with internal teams—Warehouse, Shipping, Billing, and Customer Success—to resolve backorders, shipment discrepancies, and account inquiries.
• Data Accuracy & Reporting: Maintain precise records in planning tools, operational trackers, and standard reports; update planning records and operational dashboards daily.
• Issue Resolution & Escalation: Resolve routine customer issues within established guidelines; identify and elevate complex exceptions to supervisors for timely resolution.
• Account Management: Set up new customer accounts, update file information, and ensure all data is current and compliant with internal standards.
• Process Improvement: Proactively suggest enhancements to customer service workflows, aiming to increase efficiency and elevate service quality.
• Compliance & Quality Assurance: Adhere to all company procedures, work instructions, and regulatory requirements; participate in quality audits and continuous improvement initiatives.

Essential Qualifications

• Post‑secondary education or equivalent experience in business, logistics, or a related field.
• 0–2 years of customer service experience, preferably in a logistics or supply‑chain environment.
• Strong work ethic, meticulous attention to detail, and a proactive customer‑centric mindset.
• Excellent verbal and written communication skills in English; additional language proficiency is a plus.
• Proficiency with Microsoft Office Suite (Outlook, Word, Excel) and experience using order entry or ERP systems.
• Ability to multitask, prioritize, and work effectively both independently and as part of a team.
• Problem‑solving aptitude and the capacity to produce high‑quality work under pressure.

Preferred Qualifications

• Experience in a 3PL or logistics support role.
• Knowledge of supply‑chain terminology and processes (e.g., backorder, pick ticket, carrier selection).
• Familiarity with data‑driven decision making and reporting tools.
• Previous exposure to customer‑facing roles in regulated industries (pharmaceuticals, healthcare).

Key Skills & Competencies

• Customer‑first attitude with a commitment to delivering exceptional service.
• Strong organizational skills and the ability to manage multiple tasks simultaneously.
• Adaptability to changing priorities and a willingness to learn new systems.
• Team collaboration and cross‑functional communication.
• Analytical thinking and data‑driven decision making.
• Resilience and composure in high‑volume, fast‑paced environments.

Career Growth & Learning Opportunities

At brighthush, we invest in your professional development. You’ll have access to:

• Structured onboarding and continuous training programs covering ERP systems, logistics best practices, and customer‑service excellence.
• Mentorship from seasoned leaders in supply‑chain operations.
• Cross‑departmental projects that broaden your skill set and expose you to new facets of the business.
• Clear career pathways—from Customer Service Specialist to Operations Analyst, and beyond.
• Regular performance reviews and goal‑setting sessions to align your growth with company objectives.

Work Environment & Company Culture

brighthush fosters a culture of collaboration, innovation, and inclusivity. Our values are reflected in:

• Open communication channels where every voice is heard.
• Flexible work arrangements, including hybrid and remote options.
• A focus on work‑life balance, with generous paid time off and family‑friendly policies.
• Employee resource groups and community outreach initiatives that promote diversity and social responsibility.
• Regular team‑building events, hackathons, and wellness programs.

Compensation, Perks & Benefits

While specific figures vary by role and location, brighthush offers a competitive salary package that includes:

• Base salary commensurate with experience and market benchmarks.
• Performance‑based bonuses and incentive programs.
• Comprehensive health, dental, and vision coverage.
• Retirement savings plan with company match.
• Paid parental leave, caregiver leave, and flexible spending accounts.
• Employee assistance programs, mental‑health resources, and wellness stipends.
• Professional development budget and tuition reimbursement for relevant courses.
• Employee discounts on company products and services.

Why Join brighthush?

When you join brighthush, you become part of a forward‑thinking organization that values innovation, integrity, and impact. You’ll:

• Work with state‑of‑the‑art technology that streamlines logistics and enhances customer satisfaction.
• Collaborate with a diverse, talented team that is passionate about solving complex supply‑chain challenges.
• Contribute to projects that directly influence the efficiency and reliability of our global network.
• Enjoy a supportive environment that prioritizes your growth, well‑being, and work‑life harmony.

How to Apply

Ready to take the next step in your career? Submit your application through our careers portal or click the link below to start your journey with brighthush.

Apply to this Job

Equal Employment Opportunity

brighthush is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic.

Accessibility & Accommodations

brighthush is dedicated to fair and accessible employment practices. If you require accommodations during the recruitment process or while employed, please contact our HR team at [email protected] or call 888‑692‑2272. We will work with you to ensure a smooth and inclusive experience.