Seasoned Medical Virtual Assistant – HIPAA‑Certified, Remote Part‑Time Specialist in Patient Coordination, EMR Management, and Digital Marketing for a Forward‑Thinking Healthcare Practice

About brighthush

brighthush is a trailblazing healthcare practice that fuses cutting‑edge technology with a deeply compassionate, wellness‑first philosophy. We believe that every patient interaction should be seamless, secure, and supportive, and that providers deserve the tools and flexibility to deliver care at their best. As a rapidly expanding organization, we are committed to fostering a culture of innovation, continuous learning, and genuine care. If you are passionate about making a tangible difference in people’s lives while working in a flexible, tech‑savvy environment, brighthush is the place for you.

Why Join brighthush?

At brighthush, we blend autonomy with collaboration. As a remote, part‑time Medical Virtual Assistant, you will enjoy the freedom to manage your own schedule while contributing to a high‑impact team that values your expertise. Our supportive culture encourages professional growth, offers access to industry‑leading tools, and rewards dedication with competitive compensation and a comprehensive benefits package. You’ll be part of a mission‑driven practice that prioritizes patient well‑being, provider efficiency, and continuous improvement.

Role Overview

We are seeking a proactive, highly organized Medical Virtual Assistant to become an integral part of our growing wellness‑focused practice. In this role, you will bridge the gap between patients and providers, ensuring smooth communication, efficient scheduling, and engaging digital outreach—all while maintaining strict HIPAA compliance. Your day will be a blend of patient coordination, EMR management, email marketing, and social media support, all performed from the comfort of your own home during our core hours (10 AM – 2 PM EST, Monday‑Friday). You will be the friendly voice and reliable resource that keeps our practice running smoothly and our patients feeling cared for.

Key Responsibilities

Patient Coordination

• Follow up with patients after appointments to confirm satisfaction and address any immediate concerns.
• Provide timely, professional support via phone using Spruce or RingCentral, ensuring a consistent and friendly patient experience.
• Handle patient inquiries, rescheduling requests, and billing questions with empathy and accuracy.
• Maintain a patient communication log to track follow‑ups, preferences, and special needs.
• Collaborate with providers to identify and resolve any care gaps or logistical issues.

Scheduling & EMR Management

• Maintain provider calendars in Practice Better, ensuring optimal utilization of appointment slots.
• Coordinate and confirm patient appointments, sending reminders and pre‑visit instructions.
• Update patient records, document visit notes, and manage follow‑up tasks within the EMR system.
• Generate and review daily scheduling reports to identify trends and opportunities for improvement.
• Assist in the onboarding of new patients, ensuring all necessary documentation is complete and accurate.

Email Marketing

• Create and manage automated email sequences that nurture patient relationships and promote wellness programs.
• Design, schedule, and send email campaigns using Flodesk, tracking open rates, click‑throughs, and conversion metrics.
• Collaborate with the content team to develop educational newsletters and promotional offers.
• Segment email lists based on patient demographics, engagement levels, and care plans.
• Analyze campaign performance and recommend optimizations to increase engagement and retention.

Social Media Support

• Design engaging graphics and visual content using Canva that align with our brand voice.
• Schedule and publish posts to Instagram, ensuring consistent brand presence and audience growth.
• Monitor comments, direct messages, and mentions, responding promptly to boost engagement and community trust.
• Track social media metrics (followers, reach, engagement) and report insights to the marketing lead.
• Brainstorm creative content ideas that highlight patient success stories, wellness tips, and practice updates.

Compliance & Quality Assurance

• Maintain strict adherence to HIPAA regulations in all patient communications and data handling.
• Participate in regular compliance training and audits to ensure best practices are followed.
• Document and report any potential privacy incidents or data breaches in accordance with company policy.
• Assist in the development and refinement of SOPs related to patient data security and workflow efficiency.

Essential Qualifications

• Fluent spoken and written English, with excellent communication skills.
• Hands‑on experience with Practice Better EMR platform.
• Proficiency in Spruce or RingCentral for patient calls.
• Skilled in Flodesk for email automation and campaign management.
• Expertise in Canva for graphic design and visual storytelling.
• Experience managing Instagram content, including posting, analytics, and community engagement.
• Strong organizational and time‑management skills, capable of juggling multiple tasks simultaneously.
• High level of professionalism, integrity, and commitment to patient privacy.

Preferred Qualifications

• Demonstrated knowledge of HIPAA regulations and proven ability to maintain confidentiality in a virtual setting.
• Background in wellness coaching, healthcare administration, or a related field.
• Tech‑savvy, detail‑oriented, and self‑motivated with a proactive problem‑solving mindset.
• Prior experience in a remote, part‑time capacity with flexible scheduling.
• Experience with additional marketing tools such as Mailchimp, Hootsuite, or Buffer.
• Knowledge of patient engagement metrics and experience using analytics dashboards.

Skills & Competencies

• Strong organizational and time‑management skills, capable of juggling multiple tasks simultaneously.
• Excellent interpersonal skills, with the ability to build rapport with patients, providers, and team members.
• Analytical mindset for interpreting email and social media metrics to inform strategy.
• Adaptability to evolving tools and workflows, with a continuous learning attitude.
• High level of professionalism, integrity, and commitment to patient privacy.
• Proficiency in Microsoft Office Suite and Google Workspace.
• Ability to work independently, prioritize tasks, and meet deadlines in a remote environment.

Career Growth & Learning Opportunities

At brighthush, your growth is a priority. As the practice expands, you will have the chance to take on additional responsibilities, such as leading patient outreach initiatives, managing larger marketing campaigns, or even stepping into a supervisory role. We provide access to industry conferences, webinars, and training modules to keep you at the forefront of healthcare technology and digital marketing best practices. Your contributions will directly influence our service quality and patient satisfaction metrics, positioning you as a key player in our success story.

We also encourage cross‑functional collaboration. You may partner with our clinical team to develop patient education materials, or with our operations group to streamline workflow processes. This exposure will broaden your skill set and prepare you for future leadership roles within the organization or the broader healthcare industry.

Work Environment & Company Culture

brighthush thrives on a culture of trust, collaboration, and innovation. Even though you will be working remotely, you will be fully integrated into our virtual team through weekly video check‑ins, collaborative project boards, and an open‑door policy for ideas and feedback. We celebrate diversity, encourage work‑life balance, and support flexible scheduling to accommodate personal commitments. Our team values transparency, continuous improvement, and a shared commitment to delivering exceptional patient care.

We also host quarterly virtual team‑building events, wellness challenges, and knowledge‑sharing sessions. These initiatives foster a sense of community and keep our remote workforce connected, engaged, and motivated. Your voice will be heard, and your ideas will shape the future of our practice.

Compensation & Perks

While specific figures are tailored to experience, we offer a competitive hourly rate that reflects the specialized skill set required for this role. In addition to base pay, brighthush provides the following benefits:

• Flexible remote work environment with a clear schedule (10 AM – 2 PM EST, Monday‑Friday).
• Health and wellness stipend to support your personal well‑being.
• Access to a comprehensive digital toolkit, including subscriptions to Practice Better, Flodesk, and Canva.
• Professional development budget for courses, certifications, and conferences.
• Opportunity for additional hours and responsibilities as the role evolves.
• Paid time off and holiday schedule aligned with company policy.
• Employee recognition program celebrating milestones and achievements.

What You’ll Achieve

By joining brighthush, you will become the linchpin that keeps our patients informed, engaged, and satisfied. You will help shape the patient experience from the first point of contact through ongoing care, ensuring that every interaction reflects our commitment to compassion and excellence. Your marketing efforts will amplify our brand, attract new patients, and deepen relationships with existing ones. In short, you will leave a measurable impact on both the operational efficiency of our practice and the health outcomes of our patients.

How to Apply

If you are ready to bring your expertise in patient coordination, digital marketing, and HIPAA‑compliant practices to a forward‑thinking, patient‑centric organization, we would love to hear from you. Please submit your resume along with a portfolio showcasing relevant experience—such as email campaigns, social media projects, or EMR management examples. Highlight any achievements that demonstrate measurable impact on patient engagement or operational efficiency.

brighthush is committed to creating an inclusive environment for all employees. We welcome applications from candidates of all backgrounds and encourage you to share any accommodations you may need during the hiring process.

and become a vital part of a practice that values compassion, technology, and growth.