Dynamic Customer Service Specialist – Healthcare Claims & Patient Support – Remote, Full‑Time

About brighthush

At brighthush, we are redefining the patient experience in dermatology care across the United States. Our mission is simple yet powerful: to partner with top dermatology practices and empower them with the tools, technology, and talent they need to deliver exceptional care. We are a national network of practice owners, clinicians, and support teams who share a common passion for innovation, collaboration, and patient‑centric service. Whether you’re a seasoned professional or an emerging talent, you’ll find a culture that values hard work, creativity, and continuous learning.

Why Join brighthush?

Working at brighthush means you’ll be part of a dynamic, fast‑moving environment where every call, every transaction, and every interaction has a direct impact on patient satisfaction and practice success. We offer:

• Competitive salary and performance‑based bonuses
• Comprehensive health, dental, and vision benefits
• Flexible remote work options with a supportive virtual team
• Unlimited professional development opportunities, including certifications and training in healthcare operations
• Employee wellness programs, mental health resources, and a culture that prioritizes work‑life balance
• Annual company retreats and team‑building events

Position Overview

As a Customer Service Specialist at brighthush, you will be the frontline champion for our partner dermatology practices. You’ll handle a high volume of inbound calls, manage payments, update patient demographics, and provide clear, compassionate explanations of claim status, copays, and deductibles. Your role is pivotal in ensuring that patients feel heard, supported, and confident in their care journey.

Key Responsibilities

• Answer 40–50 inbound patient calls daily, providing timely and accurate information.
• Process payments securely, ensuring compliance with HIPAA and financial regulations.
• Maintain and update patient demographic data in our electronic health record (EHR) system.
• Explain claim status, explain Explanation of Benefits (EOB) documents, and clarify copay/deductible responsibilities.
• Resolve patient inquiries and concerns with empathy, professionalism, and a problem‑solving mindset.
• Meet or exceed productivity and KPI metrics, including call handling time, first‑call resolution, and patient satisfaction scores.
• Collaborate with billing, clinical, and practice management teams to streamline workflows.
• Utilize multiple software platforms simultaneously—EHR, billing, CRM, and Microsoft Office Suite—while maintaining data integrity.
• Document all interactions accurately in the patient portal and maintain audit trails.
• Participate in ongoing training sessions to stay current on industry regulations, product updates, and best practices.

Essential Qualifications

• High school diploma or equivalent; associate or bachelor’s degree in healthcare administration, business, or related field is a plus.
• Minimum of 2 years of customer service experience within the healthcare industry, preferably in a dermatology or medical office setting.
• Proven ability to interpret and explain EOB documents to patients.
• Strong written and verbal communication skills, with a clear, friendly, and professional phone etiquette.
• Proficiency in Microsoft Excel (advanced formulas, pivot tables, data analysis) and other Microsoft Office applications.
• Self‑managed, highly organized, and capable of prioritizing tasks in a fast‑paced environment.
• Exceptional attention to detail and a commitment to data accuracy.
• Experience working with multiple software platforms concurrently.
• Strong problem‑solving skills and the ability to think critically under pressure.

Preferred Qualifications

• Certification in medical billing or coding (e.g., Certified Professional Biller).
• Experience with practice management software such as Athenahealth, Epic, or Kareo.
• Knowledge of insurance terminology, billing codes, and reimbursement processes.
• Previous remote work experience with a proven track record of meeting performance metrics.
• Fluency in a second language (Spanish, Mandarin, etc.) is an asset.

Skills & Competencies

• Customer‑centric mindset with a passion for delivering outstanding patient service.
• Strong analytical skills and the ability to interpret data to drive process improvements.
• Excellent time‑management and multitasking abilities.
• Adaptability to changing priorities and a willingness to learn new technologies.
• Team player who thrives in a collaborative, virtual environment.
• High level of integrity and adherence to confidentiality standards.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Customer Service Specialist, you’ll have the opportunity to:

• Progress into senior support roles, such as Lead Customer Service Representative or Team Lead.
• Transition into billing, revenue cycle management, or practice operations positions.
• Earn industry certifications and attend workshops on healthcare compliance, patient engagement, and technology integration.
• Participate in mentorship programs that pair you with experienced leaders across the organization.
• Contribute to cross‑functional projects that shape the future of patient support at brighthush.

Work Environment & Culture

Our remote work model empowers you to balance professional responsibilities with personal life. You’ll be part of a supportive, inclusive community that celebrates diversity and encourages open communication. We host regular virtual town halls, peer‑learning sessions, and social events to keep our team connected and engaged.

Compensation & Benefits

While specific figures vary based on experience, we offer:

• Competitive base salary ranging from $45,000 to $60,000 annually.
• Performance‑based bonuses tied to individual and team metrics.
• Health, dental, and vision insurance plans with employer contributions.
• 401(k) retirement plan with company match.
• Paid time off, holidays, and flexible scheduling.
• Professional development stipend and tuition reimbursement.
• Employee assistance program and wellness resources.

How to Apply

If you are a motivated, patient‑focused professional ready to make a tangible difference in dermatology care, we want to hear from you. Submit your application through our careers portal and join a team that values innovation, collaboration, and excellence.

Apply to this position now

Equal Opportunity Statement

brighthush is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants. All employment decisions are made without regard to race, color, religion, age, sex, national origin, disability status, veteran status, sexual orientation, gender identity, or any other protected characteristic.