Senior Customer Success Manager – Government & Insurance Payments – Strategic Growth & Retention Leader

About brighthush

brighthush is a global leader in payment technology, empowering public sector agencies and insurance carriers to transform the way they collect, process, and manage payments. With a portfolio of cutting‑edge solutions that blend security, compliance, and innovation, we help our clients deliver seamless, friction‑free experiences to their customers while driving operational efficiency and revenue growth. At brighthush, we believe that the future of payments is built on collaboration, data‑driven insights, and a relentless focus on customer success.

Why Join brighthush?

• Work with a team of passionate, high‑performing professionals who are dedicated to redefining the payments landscape.
• Own a strategic book of business that directly impacts the growth and retention of high‑value government and insurance clients.
• Influence product roadmap and industry strategy through deep client insights and cross‑functional collaboration.
• Enjoy a flexible, hybrid work environment that balances remote flexibility with in‑person collaboration.
• Benefit from a competitive compensation package, comprehensive benefits, and continuous learning opportunities.

Role Overview

As a Senior Customer Success Manager at brighthush, you will be the trusted advisor and growth catalyst for a portfolio of high‑impact government and insurance clients. Your mission is to turn trust into measurable revenue growth, anticipate risk before it surfaces, and own the entire customer lifecycle—from onboarding to expansion and renewal. You will partner closely with Sales, Product, Operations, Support, Legal, and Finance to deliver on commitments and drive commercial success.

Key Responsibilities

• Strategic Account Leadership – Own a portfolio of high‑value biller clients, managing retention, revenue growth, and forecast predictability.
• Executive Relationship Management – Build and nurture relationships with executive sponsors at multiple levels, ensuring alignment with the client’s strategic agenda.
• Growth & Expansion – Lead conversation‑driven business reviews that surface client needs, quantify value, and close the next commercial step. Partner with Sales to identify and execute expansion opportunities.
• Renewals & Commercial Negotiations – Manage complex, high‑value renewals with clear close plans, protect pricing, and drive commercial success for all stakeholders.
• Internal Advocacy & Coordination – Champion client interests across brighthush, coordinating with Product, Ops, Support, Legal, and Finance to deliver on commitments.
• Process & System Improvement – Contribute to the CSM forum, share best practices, and feed account insights into segment strategy and product roadmap.
• Data‑Driven Decision Making – Leverage CRM and customer success tools (Salesforce, Gainsight) to track metrics, forecast risk, and surface opportunities.

Essential Qualifications

• 7+ years of experience in customer success, account management, or related roles within the payments industry.
• Deep expertise in payment processing, regulatory compliance, and risk management.
• Proven track record of turning clients into advocates and references.
• Comfort engaging with C‑suite and board‑level stakeholders, both externally and internally.
• Experience negotiating complex, high‑value contracts and renewals.
• Strong analytical mindset with the ability to frame problems, develop solutions, and drive them to completion.
• Proficiency with CRM and customer success platforms such as Salesforce and Gainsight.
• BS/BA degree or equivalent professional experience.

Preferred Qualifications

• Background in government or insurance sectors, with a deep understanding of their unique payment challenges.
• Experience leading cross‑functional teams and influencing product strategy.
• Knowledge of emerging payment technologies (e.g., real‑time payments, open banking, digital wallets).
• Demonstrated ability to thrive in ambiguous environments and drive clarity.

Skills & Competencies

• Strategic Thinking & Visionary Leadership
• Relationship Building & Stakeholder Management
• Negotiation & Commercial Acumen
• Data Analysis & Insight Generation
• Project Management & Execution Discipline
• Collaboration & Cross‑Functional Influence
• Adaptability & Resilience in Fast‑Changing Environments
• Customer‑Centric Mindset with a Passion for Service Excellence

Career Growth & Learning Opportunities

At brighthush, we invest in our people. As a Senior Customer Success Manager, you will:

• Progress to Director or VP of Customer Success roles, shaping the global strategy.
• Participate in leadership development programs and executive coaching.
• Attend industry conferences, webinars, and workshops to stay ahead of market trends.
• Lead cross‑functional initiatives that influence product development and go‑to‑market strategies.
• Mentor junior CSMs and build a high‑performing team.

Work Environment & Culture

brighthush fosters a culture of accountability, innovation, and collaboration. Our core capabilities—Accountability, Results‑Driven, Customer Focus, Innovation, Collaboration, and Courage—guide every interaction. We celebrate diversity, encourage open dialogue, and empower employees to take ownership of outcomes. Whether you work remotely or in our hybrid model, you’ll find a supportive environment that values work‑life balance and continuous improvement.

Compensation & Benefits

We offer a competitive base salary, performance‑based bonuses, and a comprehensive benefits package that includes:

• Health, dental, and vision insurance.
• 401(k) plan with company match.
• Paid time off, holidays, and flexible work arrangements.
• Professional development stipend and tuition reimbursement.
• Employee wellness programs and mental health resources.
• Equity options for eligible employees.

How to Apply

Ready to shape the future of payments and drive transformative growth for our clients? Submit your application through our careers portal or click the link below to start your journey with brighthush.

Apply to this role at brighthush

Closing

At brighthush, we are redefining what it means to deliver exceptional customer success in the payments industry. If you are a strategic thinker, a relationship builder, and a growth champion, we invite you to join our team and help our clients thrive. Together, we will turn trust into growth, anticipate risk before it surfaces, and own outcomes that matter.

We look forward to welcoming you to brighthush, where your expertise will drive real impact and your career will flourish.