Dynamic Customer Success Associate – Remote, Client Retention & Relationship Management – 8‑Hour Shift, International Exposure

About brighthush

brighthush is a forward‑thinking, technology‑driven customer success powerhouse that thrives on building lasting relationships with global clients. With a footprint that spans across the Americas, Asia, and Europe, we empower businesses to unlock the full potential of their customer journeys through data‑driven insights, proactive support, and a culture of continuous learning. Our mission is simple: to help our clients achieve measurable growth while fostering an environment where our people can “have it all” – a rewarding career, meaningful work, and a healthy work‑life balance.

Why Join brighthush?

• Remote‑First Culture: Work from the comfort of your own home while staying connected to a vibrant, diverse team of over 250 professionals from Sri Lanka, Pakistan, the United States, Canada, and beyond.
• Global Exposure: Engage with high‑profile U.S. clients, gaining firsthand experience in international customer success practices and cross‑cultural communication.
• Career Growth: Structured learning paths, mentorship programs, and the opportunity to transition into senior roles such as Customer Success Manager, Account Manager, or Product Specialist.
• Competitive Compensation: Starting salary of 90,000 LKR (Basic + Fixed Allowances) with a performance‑based increment after six months.
• Comprehensive Benefits: EPF/ETF enrollment, paid leave, professional training & certification, annual rewards, and more.
• Work‑Life Harmony: Flexible scheduling within a defined 8‑hour window (6:30 PM – 5:30 AM) that respects your personal commitments while meeting client needs.

Key Responsibilities

As a Customer Success Associate at brighthush, you will be the frontline champion of client satisfaction and retention. Your day‑to‑day tasks will include:

• Collaborating closely with the Customer Success Manager to execute daily operational plans that drive client delight.
• Coordinating follow‑up activities, monitoring progress metrics, and generating comprehensive daily reports for internal stakeholders.
• Maintaining an up‑to‑date knowledge base of each client’s evolving needs, preferences, and pain points.
• Communicating proactively with clients and their internal teams via text, email, and phone calls, ensuring all queries are resolved within strict deadlines.
• Creating polished, data‑rich content such as slide decks, executive summaries, and spreadsheets to support client meetings and internal reviews.
• Leveraging new audit and analytics tools to extract actionable insights from client databases, then translating those insights into clear management reports.
• Participating in cross‑functional initiatives that enhance the overall customer experience, from onboarding to renewal.

Essential Qualifications & Skills

• Communication Excellence: Exceptional written and verbal English skills, with the ability to articulate complex ideas clearly and concisely.
• Prior experience in client-facing roles, preferably with international or multicultural teams.
• Strong computer literacy, including proficiency with Skype, Zoom, Google Workspace (Docs, Sheets, Slides), and basic data‑analysis tools.
• Demonstrated ability to manage complaints and resolve issues efficiently, turning challenges into opportunities for improvement.
• Self‑motivated, detail‑oriented, and capable of meeting tight deadlines in a fast‑paced environment.

Preferred Qualifications

• Experience with customer success platforms (e.g., Gainsight, HubSpot, Zendesk) or CRM systems.
• Background in marketing, analytics, or data science, providing a strong foundation for interpreting client metrics.
• Knowledge of the Sri Lankan labor law regarding EPF/ETF contributions and remote work compliance.
• Fluency in a second language (e.g., Sinhala, Tamil, Urdu, or English) to enhance cross‑cultural communication.

Skills & Competencies for Success

• Customer‑centric mindset: always prioritizing the client’s success as the primary goal.
• Problem‑solving agility: quickly diagnosing issues and proposing effective solutions.
• Time‑management mastery: balancing multiple tasks while adhering to strict 8‑hour shift windows.
• Data literacy: interpreting dashboards, generating insights, and presenting findings in an accessible format.
• Team collaboration: working seamlessly with cross‑functional teams (Sales, Product, Marketing, Finance) to deliver a unified customer experience.
• Adaptability: thriving in a dynamic environment where priorities can shift rapidly.

Career Growth & Learning Opportunities

At brighthush, we believe that learning is a lifelong journey. As a Customer Success Associate, you will:

• Participate in monthly knowledge‑sharing sessions led by senior leaders and industry experts.
• Access a curated library of online courses, webinars, and certifications covering customer success, data analytics, and digital marketing.
• Receive mentorship from seasoned Customer Success Managers who will guide your professional development.
• Be eligible for internal job rotations, allowing you to explore roles in Account Management, Product Management, or Business Development.
• Earn performance‑based bonuses and annual rewards that recognize your contributions to client satisfaction and revenue growth.

Work Environment & Company Culture

brighthush is built on the pillars of transparency, collaboration, and innovation. Our remote‑first culture means:

• Regular virtual town‑halls and team‑building events that foster a sense of belonging.
• Open communication channels where every voice is heard, from junior associates to executive leadership.
• A commitment to mental and physical well‑being, with resources such as virtual fitness classes, mindfulness sessions, and flexible scheduling.
• Celebration of diversity: we value the unique perspectives that each team member brings, creating a richer, more inclusive workplace.

Compensation, Perks, and Benefits

• Salary: 90,000 LKR (Basic + Fixed Allowances) with a probationary increment after six months.
• EPF/ETF: Mandatory enrollment in accordance with Sri Lankan labor law.
• Paid Leave: Annual vacation, sick leave, and public holidays.
• Professional Development: Paid training and certification programs in customer success, analytics, and marketing.
• Performance Rewards: Annual bonuses and recognition awards based on individual and team performance.
• Remote Work Setup: Home office stipend to ensure you have the tools you need to succeed.
• Health & Wellness: Access to virtual wellness programs and health insurance options.

Work Hours & Expectations

Our clients operate across multiple time zones, so we maintain a dedicated 8‑hour shift from 6:30 PM to 5:30 AM Sri Lankan Standard Time. This schedule is non‑negotiable and designed to align with U.S. business hours. You will:

• Commit to a full 8‑hour workday, with the flexibility to handle additional hours as needed during peak periods.
• Deliver all tasks and reports within the specified deadlines, ensuring a seamless client experience.
• Maintain 100% accountability for your deliverables, demonstrating reliability and professionalism.

How to Apply

If you are a dedicated, client‑focused professional ready to make a tangible impact in a dynamic, remote environment, we invite you to apply. Join brighthush and become part of a team that values growth, innovation, and a balanced lifestyle.