Dynamic Customer Success Coordinator – Driving Client Satisfaction & Growth in a Remote SaaS Environment

About brighthush

brighthush is a trailblazing global SaaS platform that empowers enterprises to streamline their network, voice, and IT security operations through a single, unified solution. By consolidating core infrastructure into one vendor, we eliminate vendor sprawl, reduce complexity, and deliver a proprietary “single pane of glass” experience that lets customers focus on what matters most—innovation and growth. Our award‑winning portfolio includes SD‑WAN, ITSM, UCaaS, and NaaS products that have earned industry accolades such as Product of the Year, Visionary Spotlight, and Supplier of the Year. At brighthush, we are redefining the IT landscape by solving the headaches that other vendors create, enabling our clients to maximize uptime, improve the bottom line, and achieve digital transformation at scale.

Why brighthush?

When you join brighthush, you become part of a high‑growth, customer‑centric organization that values bold ideas, strategic thinking, and continuous learning. We are 100% remote, giving you the flexibility to work from anywhere while collaborating with a diverse, high‑performing team. Our culture celebrates innovation, rewards results, and supports your professional development through mentorship, training, and clear career pathways.

About the Role

As a Customer Success Coordinator at brighthush, you will be the linchpin between our customers and the broader organization. Your primary mission is to nurture lasting relationships, ensure customers derive maximum value from our platform, and drive renewals, upsells, and expansions—all while maintaining a low churn rate. You will work closely with leadership committed to your growth and success, and you will play a pivotal role in shaping the customer experience that sets brighthush apart from the competition.

Key Responsibilities

• Customer Advocacy: Serve as the trusted advisor for your assigned portfolio of customers, proactively checking in, conducting business reviews, and identifying opportunities for deeper engagement.
• Product & Service Expertise: Master brighthush’s technology stack, support methodology, and value proposition so you can confidently address customer questions and articulate benefits.
• Renewal & Upsell Management: Collaborate with customers to assess renewal timelines, recommend upgrades, and explore additional products or services that align with their evolving needs.
• CRM & Tool Proficiency: Utilize our CRM, quoting system, and reporting dashboards to track interactions, forecast revenue, and meet or exceed performance metrics.
• Cross‑Functional Collaboration: Partner with Sales, Product, Engineering, and Support teams to resolve issues, share insights, and drive continuous improvement in the customer journey.
• Process & Knowledge Sharing: Contribute to a fast‑moving, high‑energy environment by documenting best practices, refining workflows, and mentoring new hires.

Essential Qualifications

• Minimum of 1 year of experience in customer‑facing roles such as sales, account management, or support.
• Excellent communication skills—clear, calm, and confident in both written and verbal interactions, including video calls and presentations.
• Proactive mindset: you follow up without prompting, take initiative, and are comfortable reaching out to customers and teammates.
• Relationship‑building prowess: friendly, trustworthy, and adept at establishing rapport quickly with diverse stakeholders.
• Self‑starter: you can learn new software, processes, and industry concepts with minimal hand‑holding.
• Goal‑oriented: you thrive on meeting targets and consistently exceed expectations.

Preferred Qualifications

• Experience in the SaaS or IT infrastructure space, especially with SD‑WAN, UCaaS, or NaaS solutions.
• Familiarity with CRM platforms (e.g., Salesforce, HubSpot) and quoting or billing systems.
• Data‑driven mindset: ability to analyze usage metrics, generate insights, and translate them into actionable recommendations.
• Previous exposure to customer success or account management frameworks such as NPS, CSAT, or OKRs.
• Knowledge of networking, voice, or security technologies that underpin brighthush’s product suite.

Key Skills & Competencies

• Communication: Articulate complex technical concepts to non‑technical audiences.
• Problem‑Solving: Diagnose customer pain points and propose effective solutions.
• Time Management: Prioritize tasks, manage multiple accounts, and meet deadlines.
• Collaboration: Work seamlessly with cross‑functional teams to deliver a cohesive customer experience.
• Adaptability: Thrive in a dynamic, fast‑paced environment and pivot quickly when priorities shift.
• Customer‑Centricity: Place the customer at the center of every decision and action.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Customer Success Coordinator, you will have the opportunity to:

• Progress to Customer Success Manager, Senior Manager, or Director roles as you demonstrate impact and leadership.
• Participate in leadership development programs, mentorship circles, and cross‑departmental projects.
• Attend industry conferences, webinars, and internal knowledge‑sharing sessions to stay ahead of emerging trends.
• Earn certifications in customer success, SaaS operations, or relevant technical domains.

Work Environment & Culture

brighthush is a 100% remote, fully distributed organization that values flexibility, autonomy, and collaboration. Our culture is built on:

• Innovation: We encourage experimentation, reward bold ideas, and celebrate creative problem‑solving.
• Transparency: Open communication, clear goals, and honest feedback are the cornerstones of our team dynamics.
• Inclusivity: We foster a diverse environment where every voice is heard and respected.
• Work‑Life Balance: Flexible time off, mental health support, and a focus on well‑being keep our team energized.
• Community: Virtual events, hackathons, and social gatherings strengthen our sense of belonging.

Compensation, Perks, & Benefits

While specific figures may vary based on experience and location, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with market rates for remote SaaS roles.
• Performance‑based bonuses tied to customer satisfaction, renewal, and upsell metrics.
• Comprehensive health, dental, and vision insurance for you and your dependents.
• 401(k) or equivalent retirement plan with company match.
• Unlimited paid time off (PTO) to support work‑life balance.
• Generous parental leave and family support benefits.
• Continuous learning stipend for courses, certifications, and conferences.
• Employee referral bonus program to reward you for bringing top talent into the team.
• Annual virtual retreats and occasional in‑person meet‑ups at exciting locations.

Our Hiring Process & Commitment to Fairness

We are committed to a fair, consistent, and efficient hiring experience. Our process incorporates AI‑assisted tools to help recruiters identify qualifications that align with each role’s requirements. These tools support, but do not replace, human judgment—every application is reviewed by a dedicated recruiting or hiring team member before any decision is made.

Ready to Make an Impact?

If you are passionate about delivering exceptional customer experiences, thrive in a remote, high‑growth environment, and want to help shape the future of enterprise IT, we want to hear from you. Join brighthush as a Customer Success Coordinator and play a pivotal role in driving customer success, growth, and satisfaction across our global portfolio.

Apply today and become a key contributor to brighthush’s mission of simplifying IT for the world.