Dynamic Customer Success Manager – Digital Learning Solutions & Platform Adoption Specialist at brighthush

About brighthush

At brighthush, we are redefining the future of education and research by turning bold ideas into tangible impact. With a legacy that spans centuries, brighthush has evolved from a traditional publishing house into a global powerhouse of digital learning, research tools, and data‑driven insights. Our mission is simple yet powerful: empower educators, researchers, and learners worldwide to access knowledge instantly, collaborate seamlessly, and innovate without boundaries.

We thrive on curiosity, diversity, and a relentless drive to push the envelope. Our culture is built on collaboration, continuous learning, and a shared commitment to creating solutions that matter. Whether you’re a seasoned professional or an emerging talent, brighthush offers an environment where your voice shapes innovation and your ambition fuels transformative change.

Why Join brighthush?

• Impact at Scale – Your work will touch thousands of faculty members, students, and institutions across the globe.
• Innovation Hub – Collaborate with world‑class researchers, data scientists, and product engineers to build next‑generation learning platforms.
• Career Growth – Structured learning paths, mentorship programs, and cross‑functional projects accelerate your professional development.
• Inclusive Culture – We celebrate diverse perspectives and foster an environment where every team member feels heard and valued.
• Competitive Compensation & Benefits – We offer a comprehensive package that includes health coverage, retirement plans, generous paid time off, and flexible work arrangements.

Role Overview

As a Customer Success Manager at brighthush, you will be the linchpin between our cutting‑edge digital learning solutions and the educators who rely on them. You will partner closely with Digital Learning Executives (DLEs) and Account Managers (AMs) to ensure seamless implementation, robust adoption, and sustained growth of our platform across academic institutions.

Your day‑to‑day responsibilities will involve guiding faculty through course setup, delivering training, monitoring usage analytics, and driving retention and expansion initiatives. You will also play a pivotal role in pilot programs, re‑training sessions, and integration support, ensuring that every customer derives maximum value from brighthush’s offerings.

Key Responsibilities

• Lead the end‑to‑end implementation of brighthush’s digital solutions for faculty, ensuring smooth integration into existing course workflows.
• Design and deliver customized training sessions—both live and on‑demand—to empower educators to leverage platform features effectively.
• Analyze course usage data, identify trends, and surface actionable insights that drive retention and upsell opportunities.
• Collaborate with DLEs and AMs to review account health, develop retention strategies, and execute account plans.
• Serve as the primary point of contact for pilot programs, providing follow‑up support, gathering feedback, and coordinating surveys.
• Conduct re‑training workshops for key customers to reinforce best practices and address evolving needs.
• Offer foundational support for LMS/LTI integrations, troubleshooting technical issues, and liaising with internal engineering teams.
• Maintain meticulous records in Salesforce (SFDC), including Inclusive Access (IA) updates and adoption metrics.
• Review vendor reports, verify IA adoption details with bookstores or instructors, and ensure data accuracy.
• Champion new features and functionalities, translating product enhancements into tangible benefits for customers.
• Communicate clearly and empathetically with customers, articulating product value and aligning solutions with their strategic goals.

Essential Qualifications

• Bachelor’s degree in Education, Business, Information Technology, or a related field.
• 1–3 years of experience in customer service, sales support, or technical product support within the education technology sector.
• Proven ability to present complex concepts in both group and one‑on‑one settings.
• Hands‑on experience supporting digital platforms and delivering user training.
• Self‑motivated, with strong listening, execution, and problem‑solving skills.
• Basic understanding of customer success frameworks, retention tactics, and upsell strategies.

Preferred Qualifications

• Experience working with Learning Management Systems (LMS) and LTI integrations.
• Familiarity with Salesforce or other CRM platforms.
• Data‑driven mindset with proficiency in basic financial and data analysis.
• Previous exposure to higher education institutions or academic publishing.
• Knowledge of inclusive access models and open educational resources.

Core Skills & Competencies

• Customer‑Centric Mindset – Deep empathy for educators’ challenges and a passion for delivering solutions that make a difference.
• Communication Excellence – Clear, concise written and verbal communication tailored to diverse audiences.
• Process Discipline – Ability to follow structured sales and support workflows while maintaining flexibility.
• Time Management – Prioritize multiple projects, meet deadlines, and manage stakeholder expectations.
• Adaptability – Thrive in a fast‑paced, evolving environment with shifting priorities.
• Collaboration – Work effectively across cross‑functional teams, including product, engineering, marketing, and finance.
• Technical Aptitude – Comfortable navigating SaaS platforms, data dashboards, and basic troubleshooting.
• Professionalism – Courteous, respectful, and consistently upholding brighthush’s values in all interactions.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is shaped by your ambition and the resources we provide. As a Customer Success Manager, you will:

• Progress to senior roles such as Customer Success Lead, Director of Customer Success, or Head of Customer Experience.
• Gain exposure to product strategy, go‑to‑market planning, and data analytics through cross‑functional projects.
• Participate in leadership development programs, mentorship circles, and industry conferences.
• Access a robust internal learning platform that offers courses in leadership, data science, UX design, and more.
• Benefit from a culture that rewards initiative, encourages experimentation, and celebrates successes at all levels.

Work Environment & Culture

brighthush is committed to fostering a workplace where innovation thrives and every voice matters. Our culture is defined by:

• Meeting‑Free Fridays – Dedicated time for deep work, reflection, and professional development.
• Inclusive Communities – Employee resource groups, hackathons, and community service initiatives that bring people together.
• Transparent Communication – Open forums, town halls, and feedback loops that keep everyone informed and engaged.
• Flexibility – Hybrid work models, flexible hours, and support for remote collaboration.
• Well‑Being Focus – Comprehensive wellness programs, mental health resources, and a supportive HR team.

Compensation & Benefits

While the base salary for this role ranges from $43,800 to $63,266 (USD), we offer a holistic compensation package that includes:

• Competitive base salary aligned with market benchmarks.
• Performance‑based bonuses and equity options.
• Health, dental, and vision insurance plans.
• Retirement savings plan with company match.
• Generous paid time off, parental leave, and sabbatical options.
• Professional development stipend and tuition reimbursement.
• Wellness benefits: gym memberships, mindfulness apps, and on‑site fitness classes.
• Flexible work arrangements and remote work support.

How to Apply

Ready to make a lasting impact on the future of learning? Submit your resume and a brief cover letter highlighting your experience in customer success and digital learning. We look forward to exploring how your expertise can help brighthush continue to empower educators worldwide.

To apply, click the link below or visit our careers page:

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Equal Opportunity Employer

brighthush is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We provide reasonable accommodations for applicants and employees with disabilities. If you require assistance during the application process, please contact our HR team.