Dynamic Customer Success Manager – LATAM – Driving Client Onboarding, Integration Excellence, and Revenue Growth for brighthush

About brighthush

brighthush is a trailblazing fintech platform that is redefining how businesses manage cross‑border payments and global USD accounts. By combining cutting‑edge API technology with a customer‑centric approach, we empower companies worldwide to transact seamlessly, securely, and at scale. Our mission is simple: make international finance as effortless as a domestic transaction. With a rapidly expanding customer base across North America, Europe, and Latin America, we’re looking for passionate, results‑driven professionals to join our team and help us scale our impact.

Why Join brighthush?

• Impactful Work: Your efforts will directly influence how thousands of businesses navigate the complexities of global payments.
• Fast‑Paced Growth: As a key player in a high‑growth fintech, you’ll have the opportunity to shape product strategy, processes, and culture.
• Remote Flexibility: Work from anywhere in Brazil while collaborating with a diverse, international team.
• Competitive Compensation: We offer a market‑competitive salary, performance bonuses, and equity options to reward your contributions.
• Learning & Development: Access to industry conferences, online courses, and mentorship programs to accelerate your career.
• Inclusive Culture: A collaborative environment that values diversity, creativity, and continuous improvement.

Role Overview

As a Customer Success Manager – LATAM at brighthush, you will be the primary advocate for our Latin American clients. You’ll guide them through onboarding, troubleshoot integration challenges, and cultivate long‑term relationships that drive revenue growth. Your technical acumen, combined with a passion for customer success, will ensure our clients achieve maximum value from our API ecosystem.

Key Responsibilities

• Client Onboarding & Implementation: Lead the full onboarding lifecycle for new LATAM customers, from initial discovery to production deployment. Create tailored onboarding plans, coordinate cross‑functional teams, and ensure a smooth transition to self‑service.
• Technical Integration Support: Serve as the go‑to technical resource for API integration issues. Use tools such as Postman, Swagger, and custom dashboards to diagnose and resolve problems, providing clear, actionable guidance to clients.
• Account Management & Upsell: Build and maintain strong relationships with key stakeholders. Identify opportunities for upsell, cross‑sell, and expansion, collaborating with Sales and Product to close deals.
• Customer Advocacy & Feedback Loop: Act as the voice of the customer within brighthush. Collect, analyze, and present feedback to Product, Engineering, and Marketing to drive continuous improvement.
• Performance Metrics & Reporting: Track and report on key success metrics such as NPS, churn, adoption rates, and revenue contribution. Use data to inform strategy and demonstrate ROI to stakeholders.
• Knowledge Management: Develop and maintain comprehensive documentation, FAQs, and training materials that empower clients and internal teams.
• Collaboration Across Teams: Work closely with Sales, Product, Engineering, and Marketing to align on customer goals, product roadmaps, and go‑to‑market strategies.

Essential Qualifications

• 1–3 years of experience in customer success, technical account management, or implementation roles within fintech, API‑centric, or SaaS environments.
• Proven track record of driving revenue outcomes, such as upsell or expansion, through strong client relationships.
• Hands‑on experience with API documentation, webhooks, and integration tools (Postman, Swagger, or similar).
• Proficiency with CRM platforms, especially HubSpot, and familiarity with Pylon or comparable tools.
• Fluent in English (written and spoken). Knowledge of Spanish or Portuguese is a plus.
• Strong analytical mindset with the ability to interpret data and translate insights into actionable plans.
• Excellent communication skills, both verbal and written, with the ability to simplify complex technical concepts for diverse audiences.
• Self‑motivated, proactive, and comfortable working in a fast‑paced, remote environment.

Preferred Qualifications

• Experience working with Latin American financial institutions or payment processors.
• Background in software development or technical support, with a deep understanding of RESTful APIs and JSON.
• Knowledge of compliance frameworks relevant to cross‑border payments (e.g., AML, KYC, PSD2).
• Previous experience in a startup or high‑growth fintech setting.
• Multilingual capabilities (English, Spanish, Portuguese, French).

Key Skills & Competencies

• Customer‑centric mindset with a passion for delivering exceptional service.
• Technical fluency: comfortable navigating code, API endpoints, and integration workflows.
• Strategic thinking: ability to align customer goals with business objectives.
• Project management: adept at juggling multiple priorities and meeting deadlines.
• Data‑driven decision making: proficiency in using analytics to inform strategy.
• Collaboration: thrives in cross‑functional teams and builds consensus.
• Adaptability: thrives in a dynamic, evolving environment.

Career Growth & Development

At brighthush, we believe in nurturing talent and providing clear career pathways. As a Customer Success Manager, you’ll have the opportunity to:

• Advance to Senior Customer Success Manager or Director of Customer Success, overseeing a larger portfolio and shaping strategy.
• Transition into Product Management or Technical Program Management, leveraging your deep customer insights.
• Lead regional initiatives, becoming a key influencer in the Latin American market.
• Participate in leadership development programs, mentorship, and cross‑departmental projects.

Work Environment & Culture

brighthush fosters a culture of transparency, innovation, and continuous learning. Our remote-first approach means you’ll collaborate with talented professionals from around the globe, yet you’ll feel supported by a close-knit team that values work‑life balance. We celebrate diversity, encourage open dialogue, and reward creativity. Every team member is empowered to bring fresh ideas to the table and drive tangible impact.

Compensation & Benefits

• Competitive Base Salary: Market‑aligned compensation commensurate with experience.
• Performance Bonuses: Quarterly bonuses tied to customer success metrics and revenue targets.
• Equity: Stock options to share in brighthush’s growth.
• Health & Wellness: Comprehensive health insurance, mental health support, and wellness stipends.
• Professional Development: Annual budget for courses, certifications, and conference attendance.
• Flexible Working Hours: Remote work from Brazil with flexible scheduling.
• Paid Time Off: Generous vacation policy, sick leave, and personal days.
• Team Events: Quarterly virtual meet‑ups, hackathons, and social gatherings.

How to Apply

Ready to make a real difference in the fintech landscape? Submit your resume and a cover letter detailing your experience with API integrations, customer success, and revenue growth. Highlight any relevant projects or achievements that demonstrate your ability to thrive in a fast‑paced, remote environment.

We look forward to exploring how your expertise can help brighthush continue to empower businesses worldwide.