Dynamic Customer Success Manager – Onboarding & Growth Specialist for Innovative Automation Solutions

About brighthush

At brighthush, we’re redefining the way businesses harness automation to unlock efficiency, creativity, and impact. Our mission is simple yet powerful: to empower organizations with cutting‑edge technology that drives measurable results while staying true to our core values of integrity, humility, excellence, accountability, and genuine care. We’re a purpose‑driven, Christ‑centered community that believes in serving people with grace, transparency, and a relentless commitment to excellence.

Our culture is built on a foundation of open communication, collaborative problem‑solving, and a shared passion for innovation. We celebrate successes, learn from challenges, and foster an environment where every team member can thrive, grow, and make a real difference. Whether you’re working from home, in a hybrid setting, or in our vibrant office, you’ll find a workplace that values your voice, respects your time, and encourages you to bring your authentic self to work.

Why Join brighthush?

• Impactful Work: You’ll be the first point of contact for our clients, shaping their experience from onboarding to long‑term success.
• Growth Opportunities: As a new department, you’ll help define processes, build best practices, and influence the future direction of our customer success strategy.
• Collaborative Culture: Work alongside product, engineering, and sales teams to create seamless, customer‑centric solutions.
• Flexible Work Arrangements: Fully remote, hybrid, or in‑office options available for the right candidate.
• Competitive Compensation: Base salary plus performance‑based commission, with a comprehensive benefits package.

Role Overview

We’re looking for a proactive, detail‑oriented Customer Success Manager to join brighthush’s growing team. This full‑time role is designed for someone who thrives on organization, excels in client communication, and is excited to build a new department from the ground up. You’ll be the linchpin that ensures our clients experience smooth onboarding, receive timely support, and discover the full value of our automation services.

Key Responsibilities

• Client Onboarding & Scheduling: Guide new clients through the onboarding journey, coordinate training sessions, and set up their first automation workflows.
• Relationship Management: Maintain regular touchpoints, nurture long‑term relationships, and act as the advocate for client needs within brighthush.
• Technical Support: Resolve basic tech queries, troubleshoot issues, and collaborate with our engineering team to address more complex challenges.
• Value‑Add Identification: Analyze client usage patterns to recommend additional services, upsells, or cross‑sell opportunities that align with their goals.
• Post‑Project Follow‑Up: Reach out to clients after project completion to gather feedback, assess satisfaction, and identify future support needs.
• Process Improvement: Work closely with internal stakeholders to refine workflows, enhance CRM usage, and streamline communication channels.
• Data & Reporting: Track key metrics (NPS, churn, adoption rates), generate reports, and provide actionable insights to leadership.

Essential Qualifications

• 3+ years of experience in customer success, account management, or a related client‑facing role.
• Strong organizational skills with a proven ability to manage multiple client accounts simultaneously.
• Excellent written and verbal communication skills; comfortable presenting to both technical and non‑technical audiences.
• Tech‑savvy mindset: familiarity with CRM systems (e.g., HubSpot, Salesforce), project management tools, and basic troubleshooting of software solutions.
• Demonstrated ability to build trust and rapport with clients, turning challenges into opportunities for growth.
• Self‑starter who thrives in a fast‑moving, remote environment and can take initiative without constant supervision.
• Alignment with brighthush’s values: integrity, humility, excellence, accountability, and genuine care.

Preferred Qualifications

• Experience in the automation or SaaS industry, particularly with workflow‑automation platforms.
• Background in data analysis or familiarity with metrics that drive customer success (e.g., churn, renewal rates).
• Knowledge of Christian‑based organizational culture or experience working in faith‑centered environments.
• Previous involvement in building or scaling a customer success function from scratch.
• Proficiency in multiple languages or experience serving a diverse client base.

Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering exceptional service and anticipating client needs.
• Problem‑Solving: Ability to diagnose issues quickly and propose effective solutions.
• Collaboration: Comfortable working cross‑functionally with product, sales, and engineering teams.
• Adaptability: Flexibility to pivot priorities in a dynamic environment.
• Time Management: Efficiently juggle onboarding, support, and strategic initiatives.
• Data‑Driven Decision Making: Leverage metrics to inform strategy and demonstrate impact.

Career Growth & Learning Opportunities

At brighthush, your career path is as dynamic as our technology. As the Customer Success Manager, you’ll:

• Lead the design and implementation of our customer success framework, setting industry standards.
• Mentor junior team members and shape the onboarding curriculum for new hires.
• Collaborate with senior leadership to influence product roadmap based on customer feedback.
• Participate in professional development programs, including certifications in customer success, project management, or data analytics.
• Explore leadership roles within the Customer Success, Product, or Operations divisions as the organization expands.

Work Environment & Culture at brighthush

We pride ourselves on a culture that is:

• Transparent: Open communication channels, regular town‑halls, and honest feedback loops.
• Inclusive: Diverse perspectives are celebrated, and every voice is heard.
• Supportive: We provide the tools, resources, and mentorship needed for you to succeed.
• Fun & Lighthearted: While we work hard, we also laugh often, celebrate milestones, and keep the workplace drama‑free.
• Accountable: We hold ourselves to high standards of responsibility, integrity, and excellence.

Compensation & Benefits

We offer a competitive base salary of $48,000, complemented by a performance‑based commission structure that rewards your impact on client satisfaction and revenue growth. In addition, you’ll receive:

• Health, dental, and vision insurance.
• Flexible paid time off and a generous holiday schedule.
• 401(k) with company match.
• Professional development stipend and access to industry conferences.
• Remote work stipend for home office setup.
• Employee wellness programs, including virtual fitness classes and mental health resources.

How to Apply

If you’re ready to shape the future of customer success at brighthush, we’d love to hear from you. Submit your resume, a cover letter that showcases your passion for client success, and any relevant portfolio or case studies. Let’s build something meaningful together.