Dynamic Customer Success Manager – Training & Development Specialist – German Speaking – Remote (Germany) – Join brighthush

About brighthush

brighthush is a forward‑thinking education and professional development platform that empowers individuals and organizations to unlock their full potential. With a portfolio of cutting‑edge courses, workshops, and certification programs, we help learners stay ahead in a rapidly evolving job market. Our mission is to democratize high‑quality learning experiences, making them accessible, engaging, and results‑driven. At brighthush, we blend technology, pedagogy, and industry expertise to create transformative learning journeys that drive career growth and organizational success.

Why brighthush?

Working at brighthush means being part of a vibrant, mission‑driven team that values curiosity, collaboration, and continuous improvement. We celebrate diversity, encourage innovation, and reward impact. Whether you’re a seasoned professional or just starting your career, you’ll find a culture that nurtures growth, offers meaningful challenges, and rewards your contributions with recognition, learning opportunities, and a competitive compensation package.

Position Overview

We are looking for an energetic and customer‑centric Customer Success Manager – Training & Development to join our remote team in Germany. In this role, you will be the primary advocate for our learners, ensuring they receive exceptional support throughout their educational journey. You will collaborate closely with our product, marketing, and sales teams to translate learner feedback into actionable improvements, while managing contracts, documentation, and communication in German.

Key Responsibilities

• Build and nurture learner relationships: Act as the main point of contact for participants, proactively addressing questions, concerns, and feedback to maximize satisfaction and course completion rates.
• Facilitate onboarding and support: Guide new learners through the enrollment process, provide technical assistance, and ensure a smooth transition into our learning platform.
• Manage contracts and documentation: Oversee the creation, renewal, and compliance of learner agreements, ensuring all contractual obligations are met and records are accurately maintained.
• Analyze performance metrics: Track key success indicators such as course completion, learner engagement, and satisfaction scores; use data to identify trends and recommend improvements.
• Collaborate cross‑functionally: Work with product, content, and marketing teams to relay learner insights, support product enhancements, and contribute to the development of new training offerings.
• Champion continuous improvement: Identify gaps in the learner experience, propose solutions, and lead initiatives to enhance support processes and tools.
• Maintain knowledge base: Update FAQs, help articles, and internal documentation to reflect the latest platform features and support best practices.

Essential Qualifications

• 1–2 years of experience in customer success, support, or a related role within the education or SaaS industry.
• Proficiency with customer support platforms such as Intercom and Zendesk, including ticket management, automation, and reporting.
• Fluent in German (both written and spoken) with excellent communication and interpersonal skills.
• Strong organizational abilities, capable of managing multiple contracts, documentation, and stakeholder requests simultaneously.
• Experience handling learner or client contracts, including renewal processes and compliance checks.
• Data‑driven mindset: comfortable working with metrics, dashboards, and basic analytics tools.
• Self‑motivated, proactive, and able to thrive in a fully remote, fast‑paced environment.

Preferred Qualifications

• Background in educational technology or online learning platforms.
• Experience with CRM systems (e.g., Salesforce, HubSpot) and knowledge of learning management systems (LMS).
• Previous exposure to contract negotiation and vendor management.
• Multilingual capabilities beyond German (e.g., English, French, Spanish).
• Certifications in customer success or project management (e.g., CSM, PMP).

Key Skills & Competencies

• Customer‑first mindset: Passion for delivering outstanding learner experiences and turning feedback into action.
• Communication excellence: Clear, concise, and empathetic communication across all channels.
• Problem‑solving: Ability to diagnose issues quickly, propose solutions, and follow through to resolution.
• Collaboration: Comfortable working with cross‑functional teams and building strong internal relationships.
• Adaptability: Thrive in a dynamic environment, embracing change and continuous learning.
• Technical aptitude: Comfortable navigating web platforms, support tools, and basic data analysis.

Career Growth & Learning Opportunities

At brighthush, we believe that learning never stops. As a Customer Success Manager, you will have access to a wealth of professional development resources, including:

• Mentorship programs with senior leaders and industry experts.
• Regular training workshops on customer success best practices, product knowledge, and data analytics.
• Opportunities to lead cross‑departmental projects, such as improving the learner onboarding flow or launching new support initiatives.
• Clear career pathways to senior customer success roles, product management, or operations leadership.
• Annual learning budget to attend conferences, webinars, or pursue certifications.

Work Environment & Culture

Our remote-first culture means you can work from anywhere in Germany while staying connected to a global team. We foster a collaborative, inclusive, and high‑energy environment through:

• Weekly virtual team stand‑ups and monthly all‑hands meetings.
• Open communication channels via Slack, Teams, and email.
• Regular virtual coffee breaks and team‑building activities.
• Flexible working hours to accommodate different time zones and personal commitments.
• Recognition programs that celebrate achievements and milestones.

Compensation & Benefits

We offer a competitive salary range of EUR 40,000 – 42,000 per year, commensurate with experience and performance. In addition, you will enjoy:

• Health and wellness stipend to support your physical and mental well‑being.
• Annual performance bonus potential.
• Comprehensive remote work package, including a home‑office stipend.
• Paid time off, including vacation, sick leave, and public holidays.
• Access to our learning platform for personal and professional development.
• Flexible work arrangements and a supportive, inclusive culture.

How to Apply

If you are passionate about empowering learners, thrive in a fast‑paced environment, and want to make a tangible impact at brighthush, we would love to hear from you. Please submit your resume and a brief cover letter outlining why you’re the ideal fit for this role. We look forward to exploring how your skills and vision can help shape the future of learning at brighthush.

Join brighthush Today

Become part of a team that is redefining professional development, one learner at a time. Your expertise in customer success will be the catalyst that turns curiosity into achievement. Apply now and help us create brighter futures for thousands of professionals across Germany and beyond.