Dynamic Customer Success & Renewable Energy Support Specialist – Champion Client Satisfaction, Drive Sustainable Growth, and Empower Community Impact at brighthush

Introduction: Join the Brighter Future Movement at brighthush

At brighthush, we’re more than a renewable energy provider; we’re a catalyst for a cleaner, more resilient Northeast. Since 2011, our team has engineered, installed, and maintained over fifty solar projects that power community farms, boutique breweries, and bustling commercial hubs. Our mission is simple yet powerful: accelerate the adoption of renewable energy while delivering unmatched value, reliability, and service to every client. If you’re passionate about sustainability, thrive in a customer‑centric environment, and want to make a tangible impact, brighthush invites you to join our mission.

Key Responsibilities: Your Role as the Bridge Between Customers and Innovation

As the frontline liaison between our customers and the technical teams that bring solar solutions to life, you will play a pivotal role in ensuring a seamless, positive experience for every client. Your day‑to‑day tasks will include:

• Managing Customer Inquiries: Respond to phone calls, emails, and live chat messages with professionalism, empathy, and a deep understanding of our products and services.
• Ticket Resolution: Log, prioritize, and resolve support tickets using our CRM platform, collaborating with engineering, installation, and maintenance teams to deliver timely solutions.
• Client Onboarding Support: Guide new customers through the entire installation journey—from initial assessment to post‑installation follow‑up—ensuring a smooth transition and high satisfaction.
• Data Collection & Reporting: Capture customer feedback, track service metrics, and generate regular reports that help the business identify trends, spot improvement opportunities, and celebrate successes.
• Cross‑Functional Collaboration: Work closely with Sales, Project Management, and Technical Support to align on project status, timelines, and any customer concerns, fostering a unified approach to client success.
• Continuous Process Improvement: Participate in quality assurance initiatives, suggest enhancements to workflows, knowledge bases, and training materials, and champion a culture of continuous improvement.
• Community Engagement: Represent brighthush at local events, workshops, and educational sessions to promote renewable energy awareness, build relationships, and strengthen our community presence.

Essential Qualifications: What We’re Looking For

• High school diploma or equivalent; an associate’s or bachelor’s degree in a related field is a plus.
• Minimum of 2 years of customer service experience, preferably in a technical or renewable energy environment.
• Strong verbal and written communication skills, with the ability to explain complex concepts in simple, relatable terms.
• Proficiency with CRM platforms (e.g., Zendesk, Salesforce) and Microsoft Office Suite.
• Demonstrated problem‑solving ability and a proactive attitude toward resolving issues.
• Adaptability to a fast‑paced, evolving work environment.
• Basic understanding of solar technology and renewable energy principles is highly desirable.

Preferred Qualifications: Bonus Skills That Set You Apart

• Experience in a B2B or B2C renewable energy company.
• Knowledge of HVAC, electrical, or construction processes.
• Multilingual capabilities (e.g., Spanish, French) to serve a diverse customer base.
• Prior exposure to project management tools such as Asana or Trello.
• Certification in customer service or technical support (e.g., ITIL).

Skills & Competencies for Success

• Customer‑First Mindset: A genuine passion for helping people and a commitment to exceeding expectations.
• Technical Aptitude: Ability to quickly grasp new software, tools, and product details.
• Time Management: Efficiently juggle multiple tickets, deadlines, and stakeholder requests.
• Collaboration: Strong teamwork skills, comfortable working across departments.
• Analytical Thinking: Use data to identify patterns, anticipate issues, and propose solutions.
• Resilience: Maintain composure under pressure and handle challenging customer interactions with grace.

Career Growth & Learning Opportunities

At brighthush, we invest in our people. As a Customer Success & Renewable Energy Support Specialist, you’ll have access to:

• Structured onboarding and mentorship programs that accelerate your learning curve.
• Regular training sessions on the latest solar technologies, industry regulations, and customer engagement best practices.
• Clear career pathways into roles such as Technical Support Specialist, Project Coordinator, or Customer Success Manager.
• Opportunities to lead cross‑functional projects, enhancing your leadership and project management skills.
• Participation in industry conferences, webinars, and local renewable energy forums.
• Access to a professional development budget for courses, certifications, and conferences.

Work Environment & Company Culture

brighthush fosters a collaborative, inclusive, and forward‑thinking culture. Our team values:

• Innovation: Encouraging creative solutions to complex challenges.
• Transparency: Open communication across all levels of the organization.
• Community Impact: A shared commitment to environmental stewardship and local community engagement.
• Work‑Life Balance: Flexible working hours and remote‑friendly options to support personal well‑being.
• Recognition: Regular acknowledgment of individual and team achievements.
• Continuous Learning: A culture that rewards curiosity, experimentation, and growth.

Compensation & Benefits

We offer a competitive hourly rate of $18–$25 per hour, commensurate with experience and performance. In addition to base pay, you’ll enjoy:

• Health, dental, and vision insurance plans.
• Short‑term and long‑term disability coverage.
• Life insurance.
• Employee discount program on all brighthush products and services.
• Company‑supplied laptop and home‑office equipment stipend.
• Paid time off, including vacation, sick leave, and holidays.
• Professional development budget for courses, certifications, and conferences.
• Flexible working hours and the option to work remotely part‑time.
• Employee recognition programs and quarterly team celebrations.

How to Apply

If you’re passionate about renewable energy, thrive in a customer‑centric role, and want to make a tangible impact on our community, we’d love to hear from you. Submit your resume and a brief cover letter outlining why you’re the ideal fit for brighthush.

Apply to this position at brighthush

Join brighthush Today

At brighthush, you’re not just filling a role—you’re becoming part of a movement toward a cleaner, brighter future. Your expertise will help power homes, businesses, and communities across the Northeast, while you grow your career in a supportive, innovative environment. Take the next step in your professional journey and help us light the way to sustainable energy.

We look forward to welcoming you to the brighthush family!