Dynamic Customer Success & Sales Support Specialist – Remote, Construction Management Software – Drive Growth & Client Engagement

About brighthush

brighthush is a trailblazing, cloud‑based construction management platform that empowers builders, contractors, and project managers to streamline every phase of their projects—from pre‑construction planning and budgeting to real‑time collaboration on the job site. With a mission to democratize construction technology, brighthush delivers an all‑in‑one solution that eliminates spreadsheets, reduces rework, and accelerates project delivery. Our rapidly growing customer base spans small family‑owned firms to large multinational construction enterprises, and we’re on a relentless quest to redefine how the industry works.

As a remote‑first organization, brighthush values flexibility, autonomy, and a culture of continuous learning. We invest heavily in our people, offering mentorship programs, access to industry conferences, and a robust internal knowledge base. If you’re passionate about technology, customer success, and the construction sector, brighthush is the place to grow your career while making a tangible impact on the built environment.

Why This Role Matters

In the fast‑paced world of construction software, the first touchpoint between a prospect and brighthush can set the tone for a long‑term partnership. As a Customer Success & Sales Support Specialist, you will be the bridge that transforms curiosity into commitment. Your role will involve engaging with new leads, answering product and pricing questions, guiding prospects through a seamless demo or free trial, and ultimately nurturing them into satisfied customers. By mastering our CRM, communication tools, and the nuances of construction workflows, you’ll help brighthush expand its footprint and deliver exceptional value to clients.

Key Responsibilities

• Lead Outreach & Qualification: Promptly contact new prospects captured in our CRM via email, phone, and chat. Qualify leads based on their project scope, budget, and timeline.
• Product & Pricing Education: Provide clear, concise explanations of brighthush’s features, benefits, and pricing tiers. Address technical questions and tailor responses to each prospect’s unique needs.
• Demo & Trial Facilitation: Schedule and conduct product demonstrations for qualified leads. Guide prospects through the 30‑day free trial, ensuring they experience the full value of the platform.
• CRM Management: Log all interactions, capture detailed notes, and update lead status in real time. Maintain data integrity to support accurate forecasting and reporting.
• Collaboration with Sales & Success Teams: Work closely with the Customer Success Manager and Sales team to hand off qualified leads, share insights, and refine outreach strategies.
• Continuous Learning: Stay current on industry trends, construction best practices, and new features in the brighthush platform. Share knowledge with teammates to elevate overall team performance.

Essential Qualifications

• Proven experience in customer success, sales support, or a related role, preferably in SaaS or construction technology.
• Exceptional verbal and written communication skills in English, with a pleasant, professional tone.
• Strong phone etiquette: leaving clear, concise voicemails, active listening, and the ability to build rapport quickly.
• Proficiency with CRM systems (e.g., HubSpot, Salesforce, Zoho) and the ability to maintain meticulous records.
• Experience with email marketing tools and chat platforms (e.g., Intercom, Slack, Teams).
• Basic understanding of construction processes (project scheduling, budgeting, subcontractor coordination) is a plus, but a willingness to learn is essential.
• Self‑motivated, detail‑oriented, and comfortable working independently in a remote environment.

Preferred Skills & Competencies

• Knowledge of construction software solutions or familiarity with project management tools.
• Experience conducting live product demos and handling objections.
• Data‑driven mindset: comfortable analyzing metrics such as lead conversion rates, demo-to-close ratios, and churn.
• Adaptability: thriving in a fast‑changing startup culture with evolving priorities.
• Team player: proactive communication with cross‑functional teams and a collaborative spirit.

What You’ll Gain

• Career Growth: Rapid progression opportunities from support specialist to senior customer success manager, product evangelist, or sales lead.
• Skill Development: Master advanced CRM techniques, sales funnel optimization, and construction industry knowledge.
• Mentorship & Coaching: Regular one‑on‑one sessions with senior leaders and access to a mentorship program.
• Industry Exposure: Work with a diverse portfolio of construction firms, gaining insights into project management, procurement, and field operations.
• Learning Resources: Subscription to industry journals, webinars, and conferences at no cost.

Work Environment & Culture at brighthush

brighthush is a fully remote, distributed team that values flexibility, trust, and results. Your home office will be equipped with a reliable high‑speed internet connection, a laptop or desktop, and a quality headset for clear communication. We use a blend of chat tools, email, and video conferencing (Zoom, Zoho) to stay connected. Expect a supportive culture that encourages experimentation, celebrates wins, and learns from challenges.

Compensation & Benefits

As a full‑time remote contract position (6–8 hours per day), you will receive a competitive hourly rate commensurate with experience. In addition to base compensation, brighthush offers:

• Performance‑based bonuses tied to lead conversion and demo success metrics.
• Health, dental, and vision coverage options (for eligible employees).
• Paid time off and flexible scheduling to maintain work‑life balance.
• Annual stipend for home office upgrades and internet service.
• Access to a company‑wide learning platform and industry certifications.

How to Apply

Ready to join a forward‑thinking team that’s reshaping construction technology? Submit your resume and a brief cover letter highlighting your experience with customer success, sales support, or a related field. Please include a list of software tools you’re proficient in (CRM, email, chat, etc.). We’re looking for candidates who can hit the ground running and bring enthusiasm to every prospect interaction.

Join brighthush Today

At brighthush, we believe that every conversation with a prospect is an opportunity to build lasting relationships and deliver real value. If you’re driven, customer‑centric, and eager to grow in a dynamic, remote environment, we want to hear from you. Apply now and become part of a team that’s making construction smarter, faster, and more collaborative.